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May 2024 by Amy Rucshner
Very pleased with the service and cost of box truck rental.
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May 2024 by Lyubov Misra
I called to ask about the rate to rent a truck. They said all trucks are reserved and hangged-up.
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August 2023 by Tom Burne
The van had only 15k miles and got incredibly good gas mileage. The after hours gate was great so it didn't matter when you returned the truck.(within contract) Office person helpful and friendly.
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April 2021 by Rev Robert L Watson Jr
Move communicate
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February 2021 by John York
U-Haul's Android app was having troubles, so I called the number the app gave me. Got connected to the local manager of Frederickson Self Storage, who graciously sorted out the problem immediately. Top notch service!
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February 2021 by John Y.
Rented a truck online, picked up here. Truck was clean and had lots of gas. When the U-Haul app froze when returning the truck, I was thinking "I just spent a lot of hours moving, and now I'm stuck in online purgatory for who knows how long!" I called the local number and reached the manager directly. She was very understanding and kind. She got the truck checked in remotely and I was on my way in no time! Such a relief to find outstanding customer service in this age of online "Don't bother me' attitudes.
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December 2020 by Average Joe
Just dropped a car off after hours. Easy access and drop off key box easy to find. Place is very clean
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March 2019 by Raquel Kidwell
We had our stuff in one 10 by 10 $125 per month.The lady at the front desk was very nice. We rented for 8 month including winter time and every time we stopped by was very cold inside. The elevator makes a horrible sound when doors closed.
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August 2018 by Data StarTrekTNG
Helped a friend put stuff in storage... Easy in and out!
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August 2017 by Patricia
I had a storage unit here for an extended amount of time and in the beginning I had no issues. Once I got a larger unit and moved to the 2nd floor that began to change. The elevator to the 2nd floor makes this terrible screeching noise when it closes on the 1st floor and always had trash on the floor inside. The gate was broken in January and was still not working when I moved out in July. They kept saying it would be operating soon. Not long after the gate was broken I received notice that they would be raising my rental fees for the unit. The elevator was broken at one point so I was unable to get to the 2nd floor with heavy/bulky furniture, unless I wanted to try to manage getting them up the stairs. The key card scanner to get into the building broke so they began to prop the door open during business hours, did I mention the gate was also broken so anyone could get in? Also, half the time when I would call or try to get to my unit before the 5pm closing, no one was there and the gate was chained shut. I never experienced the staff who worked on the property being rude to me when I could get in contact with them; however, I would not recommend this facility to anyone due to the lack of maintenance and upkeep of the facility.
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August 2017 by Richie Rich
AMAZING staff, very quick and friendly. Best uhaul experience of my life. Highly recommend!!
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August 2017 by Martha Davis
Don't go here! Service is horrible since it was sold. Gate is broken and you must arrange to go. Funny thing is when you arrange and call to verify, they don't answer. They called me next day and told me I had to come in between 10-5 when I work 9-6. Then the jerk on the phone starts swearing at me telling me it was the owners fault and he was not taking bs from customers. Then guess what I get in the mail, notice of rent increase. Time to call Jesse.
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June 2017 by Jesus Garcia
Well done
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August 2016 by Frank Waldherr
Can not get the gate open. No one answer to phone to open the gate. Bad place to store your items.
Special electronic key dose not work all the time. No one there to help you or answer the phone. If you need one of your items stored, you are out of look. Will not renew my lease for sep 2015.
Good look to all of you, I am really !!**!!@!@!* off.
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August 2013 by Samantha Nettles
These people are awful!! We rented a Uhaul truck from them for an in town move. At the time we picked up the truck they told us where to park it if we returned it after hours. We planned on brining the truck back while they were open the following day. We were ahead of schedule so we were able to return the truck at 3pm that same day (during their posted business hours). When we showed up we found that they were closed, so we parked the truck where they had told us to. We looked for some kind of drop box for the keys be we were unable to find one so we locked the keys inside the tuck. The following Monday my receipt for the rental was e-mailed to me and they charged me nearly $300!! for a 15 mile move. Not only did they overcharge me for mileage by almost double but they also charged me for a $175 cleaning fee. When I called them they told me it was not a cleaning fee but a charge to hire a locksmith to get the keys out of the truck. Who only has one set of keys for a rental truck? They claimed there was a dropbox for the keys and that we also blocked their driveway. She said if someone had broke into the truck and stole it you would have even bigger problems. She was just downright rude. In their own words "you screwed up so you are going to pay for it!" If they had been open during their posted business hours this never would have happened in the first place. We told them this and they still refused to waive the fee.Stating it is still our fault.I will never return to this place ever!!!
