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February 2024 by Boris Lyanskiy
For more then 25 years we live at the same address and every pay cycle we experience same problem: "your autopay is failed"?!?!? Every two month during 25 years! Every time I go to "Pay my bill" section and paying my bill even not changing or correcting any data (address, card number and so on), and it works without any problem!So, may you explain us what wrong with your system, why we have to have that unpleasant experience every two month!?!??
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January 2024 by daniel Gray
This company is terrible. They charge you for things that shouldn’t be charged for. They are very unreasonable with their prices, especially if you have things that can’t fit in their bins. Their customer service is trash!
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December 2023 by Connor Currier
The worst part of living in university place is having to use this awful scam of a company. Customer service is non existent, they charge $50 per recycling container picked up which is absolutely insane, and if you pay your bill don’t bother checking on it for atleast a week because they won’t update it before then. I have lived in Bellevue, Issaquah, Puyallup, maple valley, and federal way but I can say without a doubt in my mind they charge the absolute most for the worst service. UP is a fairly nice area but it’s no Bellevue… so why are trash services 3-4x as much? Awful business.
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November 2023 by Jason
Great customer service!
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September 2023 by G Rhee
Their online system is the worst. I have made a payment every other month for the last year for my full bill amount and the payment never shows up online. Your websites only job is to take payments and reflect the customers current balance. Now I have to call in every other month just to make sure my payment is reflected. Now I don’t even get statements online either. Your payment website needs upgrading. I have 4 different utilities to pay and all of them reflect current payments and my current balance within 2-3 days of my payment from my bank and I can view pervious statements. Judging by all the negative reviews it sounds like there are a lot of things that need changing. Please Do better your customers will appreciate it!
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July 2023 by Bill C.
Our garbage can was "eaten" by the garbage truck. I called UP Refuse and a very kind and polite woman assured me that the incident had already been reported by the truck operator and that it would be replaced that day. No sooner had I gotten off the phone than my garbage bin was replaced. Thank you University Place.
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July 2023 by Jake Kelley
Hours of operation are a huge concern. For a state that champions environment preservation, having the facility open during typical business hours 0830-1600 does not help anyone. Even the 1st Saturday/month isn't as helpful as it could be, but it is a step in the right direction. The weekday hours cause more people to find the nearest dumpster to trash their recycling material, myself included.
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May 2023 by Randy Hume
First off I appreciate the spring and fall u p cleanup, but the positive stops there! Called to see how much a 1/2 full half ton truck of home demolition would be, since no prices are listed or any info really is listed on web site, she didn’t know, maybe 92$, I said that’s exspensive for that, then she said I don’t know what a 1/2 ton is! So I explained it to her then she said maybe 55$ but she didn’t know! So you need to go there have someone( office person) to make the decision! Then if you go back some other time somebody different looks at it, What’s there opinion? You guys really need to get a better system! This is just not a good way to run a business!
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April 2023 by Steven Rogers
I wish I could give negative stars. Worst customer service ever. I'm honestly wondering how this company can be so terrible. Called because my recycle bin fell in their truck. The super rude lady on the phone says, 'The driver never made a note of that, so we don't know if that's what happened." So that's a weird response, but anyways I asked for another and she says she can have it to me in a week. The bin falling in the truck was completely out of my control, but they can't drop off another bin?? So now I've got a pile of recycling with nowhere to put it. As soon as I tried to complain about that, the rude lady cuts me off and repeats what she said, and tries to abruptly end the conversation and hang up.
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February 2023 by Amanda Martinez
this place was super easy i had to get rid of some boxes, i just pulled up & threw them in the bin & was done! super simple
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January 2023 by Elizabeth Barnes
Stopped this morning to drop some stuff off. Hit the cardboard area and Goodwill bins before heading to the trash bin. Husband and I rolled up and parked. Like the reviewer from 5 months ago stated, a rude African American woman came out and needed me to check in at the office. I said that I didn't know that I needed to check in as the sign was directly next to the wood bin. Thinking that it was meant for the wood only. As we walked to the office, I told her that I thought it was for the wood bin, she let me know it was for anything on that side of the yard. I was fine with that, now that I knew. We walked right passed the customer entrance and she headed into the employee entrance and didn't say anything. I almost followed her in.... Like, we walked passed right where I needed to be and nothing was said....?! The woman behind the counter was starting to stand up and said, 2589. Like, what? Are you talking to me or on the phone?! Turns out, she was talking to me. She said it again. Then said, it's $25.89. Turns out it's $25 minimum to throw stuff away. Didn't find that out until I went in. This is my first experience throwing trash away on site.Anyway, I gave my card and asked aloud, why is everyone so mean? I truly didn't understand how there was little to no communication or understanding that someone may not know how things work.Not a great experience. Save yourself the trouble of being a burden and go to Tacoma.Also, post pricing at the bins, not just a vague sign. I should have grabbed my two bags and refund.Lesson learned.
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December 2022 by Benjamin Adams
I have been using UP refuse for 4 years now and they are great. The staff is professional and the drivers are courteous. I am glad this company serves my community.
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December 2022 by Brad
You folks actually respond back to customer complaints on here? Awesome! I like that I set my cans wrong. You left a note and picked them up anyway. My wife had to tell me that I was doing it wrong. Great service.
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October 2022 by Karin Sweeney
Very helpful, in what they can take, check online. Easy to put in correct receptacle. Close to N Tacoma. Brought recycle cans and clean jars, their employees very helpful.
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October 2022 by Tila Ah-Loe
Worst customer service ever! The lady that answered my call, I believe her name is Kathy. She was not helpful at all and showed no empathy for our situation. My entire family was effected by Covid. My husband was actually out of work for months before he could return. So obviously this took a huge financial toll on us. I called in last Friday wanting to make a payment for the PAST due amount but she insisted I pay the full balance. She kept saying “you haven’t made a payment in months and I will not accept partial payment” I explained to her our situation and I was only able to pay the past due right now. She refused and said she couldn’t help. So, I reluctantly agreed to pay the full balance knowing I barely had enough to make ends meet for the week. As she was taking my debit card number down. She asked when we wanted service. I said “today, the pickup is today and our garbage man hasn’t came by our block yet.” She said… “well, that would be another $25 dollars to put you on the schedule for pickup today” I was like… what?!?! Are you serious? She said “yes! You’re not on the route for pick up.” I asked her if it was possible to call or add our name back on. She said “yes, but it’s $25 ”. so then I requested if they could waive the fee due to our circumstances. She literally laughed and with a condescending tone she said “NO, unfortunately I cannot!” Wow!!!! Honestly, I couldn’t believe how someone could be this cold hearted, especially during a pandemic. It’s really sad. This world is already tough without a pandemic but people like Kathy makes it unbearable to survive in this world during a pandemic. She spoke to me as if I was nothing and she has a very unpleasant tone! It’s almost as if she HATES her job and chooses to ruin everyone’s day she comes in contact with. (Misery loves company.) I do hopes God shows grace on her and I pray she becomes a kinder person. Unfortunately, I could not get service reconnect but she wouldn’t waive the $25 reconnect fee.
