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March 2024 by Megan
The drunkard owner always has a rebuttal for any negative reviews given towards his establishment. Larry, just accept you are a severe alcoholic dying of cirrhosis of the liver and bitter at the world. You probably do not even remember half the stuff you garble away to un- satisfied guests. Why don't you actually listen to the guests concerns and complaints instead of being delusional and degrading them? It's already killing you with your keen life choices and you are slowly rotting away with resentment and hatred... so I'm sure you don't care, but with running a mediocre business, at least try to seem to care and give paying guests a decent experience. That's not too hard to ask for as well as other ethical things you should be doing. Be better and do better instead of being hateful and bitter. Not a good way to go out after destroying your body from the booze and high blood pressure from being a constant tool lol.
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March 2024 by Susan
My husband and I were married there. Very rude owners! The chef turnover is ridiculous and I’m not surprised by it though. The bridal lady (Lawanda) made a ton of mistakes. Called me the morning of to tell me stuff (that was included in our wedding package that we purchased wasn’t able to happen) no reduced price. She hired her wedding officiant even though I told her that we are bringing our own. I can go on about the mistakes, but I will not. I found out she was too busy/focusing on her daughter getting married the next day, using the same arch that I purchased, probably free of charge. We had a group there for the course meal with wine pairings. Was told they couldn’t do the wine pairing the morning of our wedding while I was getting ready. So we had to purchase our own wine and open it our ourselves. Everyone at the table thought that the food was just OK. My husband, along with others, personally thought I would have done a much better job on the meal. The cake that the bridal lady made herself which was extremely bland and dry, especially for the amount of money that I paid for it. We threw it out. It was very sad. They messed up on charges of our credit cards. We didn’t even stay the second night because the owner (Alan) was completely rude! We heard a CONSTANT loud banging in our room on our wedding night from up above (kitchen) starting at probably 1 AM to 6 AM so we did not get any sleep. They did nothing about it nor even bother to care. It was very unfortunate as we would’ve loved to have gone back to celebrate anniversaries. My husband will only go back when they have new owners. The treatment that we received after spending a lot of money there was just absolutely ridiculous.
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February 2024 by Jason Chupp
Amazing staff and hospitality!Rooms: Themed and luxurious.
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February 2024 by Valerie Stephenson
The rudest interaction we have ever had coming into a business … we came in to inquire about the restaurant and were met by a nice housekeeper but the lady at the front desk was rude and snarky and wouldn’t let us see the restaurant and she went and got someone to “give us a tour” but he came out and was super super rude and demeaning and rude and wouldn’t let us even see the restaurant without a reservation. The whole experience was rude and weird and bizarre and unwelcoming. I hope it is never like this for anyone else. We will never be going back… left there feeling horrible and demeanedIt’s not that great of a place to treat people like that…
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February 2024 by Mary M.
Little hesitant to leave an honest review because I do not want to get review shammed by the owner! Lol. Here is a my take...great service, nice spot to get away for a day. Room: stayed in the French suite, it was like my bedroom at home. I apparently have good taste. It was a little loud and could here the front door from our room. Food: dinner was to be 100% honest cold. Both our meals were cold. It was nice to watch the chef cook, and then watch our nicely plated food sit on the kitchen counter for another 5 minutes getting cold. Soup was also cold. Service was ok from a 16 year old (give him credit for working) we are not wine people and asked for a recommendation.....don't do that! Breakfast was much better, well done on the fruit plate. Spa: it's not a spa it's a cramped room with two tables and loud. Overall one night was plenty, might be fun for a girls weekend. They did try to put details into being romantic it's just a little hard when you feel like you're staying at your house. Perhaps if I wasn't such a travel snob I would have overlooked the cold dinner, but that's the only reason I left a review.
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January 2024 by sherrie christianson
Rooms: The rooms were beautifully designed. Very cozy and romantic.
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December 2023 by Bryce Terry
This was a great stay! My wife and I loved it! The staff and amenities were awesome!
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December 2023 by Shannon M
The Mansion was pretty at Christmas, but we had a horrible experience. Found a shirt from someone else behind the pillow area (gross), huge holes in many areas of the sheets (they didn't offer to change the sheets and we felt gross all night in what felt like a dirty bed), standing water in bath tub (it hadn't been used for two days), my husband got cut on the TP roll sharp edge, the hot breakfast was cold, way over priced, the owners wife slammed the door behind my husband's back when we were leaving, and they wouldn't refund our money but would give us a complimentary stay (we basically paid for it anyway)! Why would we want to return? Not acceptable! Will never return and wouldn't recommend! New owners need to step it up for a place that like that. We've had a cleaner and better experience at cheaper hotel chains.
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December 2023 by Shannon M.
The Mansion was pretty at Christmas, but we had a horrible experience. Found a shirt from someone else behind the pillow area (gross), huge holes in many areas of the sheets (they didn't offer to change the sheets and we felt gross all night in what felt like a dirty bed), standing water in bath tub (it hadn't been used for two days), my husband got cut on the TP roll sharp edge, the hot breakfast was cold, way over priced, the owners wife slammed the door behind my husband's back when we were leaving, and they wouldn't refund our money but would give us a complimentary stay (we basically paid for it anyway)! Why would we want to return? Not acceptable! Will never return and wouldn't recommend! New owners need to step it up for a place that like that. We've had a cleaner and better experience at cheaper hotel chains. In addition, the owners never offered to upgrade us to a suite so that is false along with other things the owner said. In fact, my ratings page in the room that I left with them gave 1's on many things and we repeatedly let them know of huge issues that happened (not just at checkout). I asked for a refund that night and other things that we can hash out in the future. We were nothing less than kind , but the owner continues to want to blame us or attack our character)! I refuse to continue going back and forth with someone that can't own up to failures at HIS business! Horrible customer service and to treat people this way is beyond! Truth is truth regardless of what others believe! I'm sure the owner or anyone else wouldn't sleep in a bed with holes in the sheets or be ok with someone slamming a door in their spouses back! Yep, great customer service! Never have we been treated this way!
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December 2023 by M J.
We dined at The Vine; fine dining at Cameo Heights Mansion,Touchet WA. We came for our 10 year Anniversary. 11/23/23. We had our wedding there in November 2014. We rented the whole property for our family and friends to spend the night after our wedding ceremony was performed in the living room. Chef prepared a great dining experience. There are new owners past two years. However, our recent experience was quite nice. Previous reviews mentioned a problem with not being greeted upon arrival. I noticed that this time around as well and I directed a couple that arrived after we were seated to go into main dining room because they were just standing and looking around. It is confusing to walk in and wait then walk to main dining room and wait to be acknowledged, we had to do so as well. Perhaps a bell or light or an attached to staff hip vibrating disc that notify waitstaff in main dining that guest has arrived up front. There is a reception desk at front entry but it isn't occupied. Maybe better use would be to add a bench/chair for guests to sit till seated in that area. The reception desk has costume jewelry on desk that I found amusing. If one can afford to dine or stay at Cameo Mansion I don't think one would want costume jewelry. Otherwise, we had a delightful dinner and the place is still lovely. Note: those complaining of wanting larger servings pre fix 7 course meal for $89; maybe try a smorgasbord. We love dinning at Cameo. We have no problem with the price, we have no problem buying wine for meal or bringing our own wine and pay corking fee. Much success to Cameo Heights moving forward.
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November 2023 by L S.
The rooms were impressively appointed with numerous extras, featuring a comfortable bed and a thoughtful ceiling fan. While we didn't experience the pool this time, it's on our list for a summer visit. The morning danish and coffee were delightful, and the oversized, amazing tub in the Spanish room added an extra touch of luxury to our stay.
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November 2023 by Larry W.
Awesome presentation, quality food and service !! An actual dining experience in Eastern WA!!
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October 2023 by Mark Voigt
We really enjoyed everything during our stay at the Cameo Heights Mansion. Our room was great. The breakfasts were delicious. The availability of snacks was fantastic. The location was convenient to all the places we wanted to visit during our stay.
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September 2023 by scotthG9265TH
Friendly staff with great attention to detail. Comfortable rooms and great food service. Private location tucked into an apple orchard with plenty of opportunities for morning or evening walks. We thoroughly enjoyed our stay.
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September 2023 by Terry Scott
This place is exactly as the website shows. The room is amazing, it on the edge of apple Orchards. We have been twice and are planning a third visit.Food & drinks: The on-site restaurant is top notch. Quality, skillful preparation. There's a variety of things available to eat throughout the day.Noteworthy details: You will NOT be disappointed.
