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December 2023 by Elizabeth Sanchez
Great service but a little expensive. He unlocked my phone that nobody else has been able to do in a few minutes. I had gone without that phone for about 6 weeks, and had to use a phone that was not reliable at all in charging which eventually got to be non charging.
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December 2023 by Kip Nordby
Ruben and his team were FANTASTIC. I dropped my phone and the touch screen just would not work despite the lack of visible damage. He guided me through every step and fixed my phone in an hour. I could NOT be happier with the service and result. Thank you Ruben!
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December 2023 by Ron Frazier
The parts necessary to repair my phone were not available so they ordered some and contacted me when they arrived. They did a great job fixing my phone screen.
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December 2023 by Ellen Henneman
Ok, I have to review this place because I had a Google Pixel 5a screen repair yesterday that was an amazing dream of an experience compared with the two broken screens I got repaired here last year (at different times). The contrast could not have been starker. There's a new manager, Chris, who has whipped things into shape. He was very efficient and friendly and chatted with me about the changes he's made to improve customer experience. He's obviously been extremely successful. I got a call the day before my appointment to confirm and clarify what I needed. When I came in for my appointment at 10, I got attended to right away (unlike last year). There wasn't a room full of irate customers (again, unlike last year). At 10:45 he told me he was done. I almost fell over in shock. Last year I came in first thing (with an appointment) and they said it would be done by the end of the day, so I drove down 20-minutes to pick it up and they had NOT started. With the next one, they told me to call throughout the day to check the status. So the workers were constantly being interrupted answering calls from customers checking on their status. I laughed at another recent review complaining that they were told it would be 2 hours and it only took 1 and to that I say, Haha. Hahahaha. Oh you sweet summer child. Try being without your phone for two days even with an appointment. I literally procrastinated repairing my cracked screen this year for 6 months because of the drama last year. I wish I had known it had gotten so much better. If you can find a place like this to repair your phone screen in an hour, hold onto them and never let them go.
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December 2023 by Colleen Barrins
These guys are amazing! I called in advance to make sure they had my screen in stock! Thank goodness it was! They found that I had a warranty on my phone which was awesome!!! Then, they had the phone done and fixed within two hrs!! I'm so pleased and will definitely use their services if I ever needed in the future. ?
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November 2023 by Stephanie Hippo
They fixed my Pixel 6A screen for just under $200. The website quoted me 1 hour for a fix. This was the only location that could get me in the same day, and required a 30 minute drive from me. When I got there, they said 1.5-2 hours wait, so I rearranged my plans so I could be back in 1.5-2 hours. In the end, it was 1 hour for the fix anyway. This made the 1.5-2 hour estimate stressful and likely unnecessary. Other than that, they got me back in action the same day, and I'm grateful for that.
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November 2023 by James McDonald
Avoid this shop. I booked an appointment online for same day service. I brought my iPad Pro in a week ago and was told it could be repaired but they didn’t have the part. They should not be advertising same day repair if they don’t have inventory to make same day repairs! I got a call over the weekend saying the part was in and to come in this week. When I came in they said they couldn’t find the part and to come back tomorrow. When I did come back they had the part but now told me my iPad was too damaged to be repaired. It would have been great if they told me the first time rather than waste my time coming back twice more.This was the last day before I leave the country for two weeks. Now I have to choose between traveling without my primary work device and buying a new one last minute.Go somewhere else.
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November 2023 by Jamison Leckenby
Came here to fix a battery issue with my Google pixel. It was fixed for free under Googles warranty and I have not encountered any issues. The employees were very helpful with the process.
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October 2023 by avree
Pretty good, got my cracked phone screen repaired in no time and the guy who helped was pretty nice. The only issue is that my phone screen wasn't inserted entirely and is now slightly lopesided, but I'll be taking it back tomorrow to get it fixed since all repairs are warranted for 1 year. Overall good, but don't always expect to not have some minor issues, it just happens.
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October 2023 by Sid Eswaran
Robert was great. The screen replacement was done really fast and he was very kind and considerate.
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September 2023 by Mary Maclachlan
Very helpful and knowledgeable staff. They fixed my Pixel Pro 7 screen under warranty with Google (so no charge) and they warrant the replacement screen for another full year - great stuff. And they fixed it on the spot, took 2 hours.
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September 2023 by Edgar Reynoso
I went in to buy a phone case. I asked an employee for a case for my phone and after purchasing the phone case I realized it didn’t fit my phone, the employee apologized and told me he wasn’t authorized to do a return and that I had ti come back the next day when his manager was working. The next day I came in to return the phone case but then I arrived the employee told me the manager had left and that I would have to come in agin for a third time to make a return. The manager finally did the return for me after my 3rd trip and did not apologize or compensate me in any way.
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September 2023 by Janis Medow
Folks at Asurion in Silverdale Wa are very kind patient helpful and friendly. What a great resource - in person as well as by phone, and totally reliable. I'm really looking forward to classes offered to learn more about utilizing my phone and computer. Wolfie, Brian and company are experts in these ever changing technologies and genuinely enjoy helping people in tech crises!!!!!
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September 2023 by Nikkea Ferrin
They were able to tell that the deep scratch on my phone went all the way through to the lcd screen and prevented me from using a liquid screen protector that would have seriously damaged my phone, even though it meant they didn't get a sale. Super helpful and honest! Thank you!!! ?
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August 2023 by Crazy Diamond
Came in. Spoke to a nice guy named Aaron. He fixed my phone quickly and swiftly with little to no problems whatsoever and he fixed it under the warranty to the point where I didn't even need to pay for it. Great service five stars
