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July 2024 by Kevin Nelson
Went in for a new phone. Took 2.5 hrs. Un knowledgeable staff. Wasn't professional. Wiped my new phone before I said to. After finishing the transfer wiped the new phone and had to start over. Couldn't transfer everything because they wiped both phones. It was a terrible experience. Ended up leaving and doing it all my self from a computer backup. No apologies are assistance from the store manager. Total lack of customer service.
They were joking about selling 4 SIM cards to a previous customer and not assigning any phone numbers to them. Said "it was his fault for not asking". Seems like the entire stores attitude is very poor.
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July 2024 by 棋士
Absolutely horrible customer service! Doesn’t care about customer’s need and ignores it! Don’t come here!
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July 2024 by Lee Haworth
Best store ever! Staff is courteous, knowledgeable and helpful. Brian the person who helped me upgrade my phone was great.
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July 2024 by dallas george
Hassan was very helpful, quick, and knowledgeable. He answered all my questions and got me a new phone setup and everything. I appreciate the service
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July 2024 by Kamal El
Very rude salesman, refused to help unless he sell my something with a commission
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July 2024 by Ryann Nkoulou
Hassan was super helpful after my long flight from Germany he was so eager to help and pleasant to be around! He fixed my phone issue effortlessly and i was on my way in a jiffy
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July 2024 by William Moss
I want to thank your company for the wonderful service. I got from Ousman, At your tuck Willow branch .his knowledge. Customer service and help is very valuable to customers like myself. Thank you for having a technician. Like him represent your company.
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July 2024 by Alexandru Sandu
Poor customer service need new management especially when not helpful. For a corporate store art&t can do better.
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July 2024 by Kerry O'Grady
Tuckwilla staff is awesome, and very perfessional and knowledgeable come to this store for any problems.
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July 2024 by Lia Gredzens
Chad Adhahn was very knowledgeable in setting up SMART- ID on my cell phone. He was eager to help and spend the time to finish the installation. I highly recommend his services to anýone. Chad is a smart intelligent young man pleasant to deal with.
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July 2024 by Judy Miller
Helpful staff!
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June 2024 by Vanessa Kopaniak
I recently visited and had the pleasure of being assisted by Hassan. He was incredibly patient and informative throughout the entire process. Hassan did a fantastic job applying my screen protector and ensured it was perfectly placed. I felt very comfortable and never pressured during my visit. He made the experience of getting a new phone both easy and enjoyable.
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June 2024 by Sylvia sebastian
Please go to a different location for better assistance. I spend two hours at this location going in circles with the att agent and customer service. The agent that helped me did not follow instructions from the customer service over the phone well and made it harder than they needed too. I got my problem solved (under 20 minutes) by going to a different location.
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May 2024 by T. The one
The staff is great??
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May 2024 by Christina Moore
I came here after an abysmal experience at the Issaquah location, I hauled a$$ because it was close to closing and I had two unworking phones and needed to apply my Next Up to rectify the situation. Despite it being 8:30 when I got in, I was helped by a rep named Brian and I was very impressed. He had an easy going attitude, didn't mind I came in late and was trying to switch my phone over. He was very professional and knowledgeable and got me transferred over even staying 5 or 10 minutes past closing time to get me set up with my new phone. I appreciate customer service such as this, where you're treated with respect even when disrupting the usual flow of the day by coming in late. Will definitely be returning to this location if I ever need anything in the future.
