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April 2024 by S H
This is not the credit union I had been told about.this place acts more like Wells Fargo than somewhere to be proud of. Predatory behavior that does not inspire confidence or member retention. Do not recommend
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March 2024 by Steve
I like this BECU. Everyone at this Corporate location is very professional. But, same as the one in Federal. I believe they are well-trained in customer service. I love BECU period.
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March 2024 by Crystallography Gems
I have been banking with BECU for a very long time, and have wanted to keep my business banking with BECU, too.However, standing around waiting in lines that are over 30 minutes long to do my business deposits is totally not ok. I already go out of my way 20 minutes each way to bank with BECU to begin with. As a business owner, I simply do not have time to wait around forever like this. It’s very sad to me that I will likely be moving my entire book of business - personal banking, credit cards, business banking, loans, joint accounts, and even having my partner switch, as well. There’s no point in having some of our finances with one bank and the rest with another.To be fair, 30 minute waits as a regular banking customer is already way too long. But for a commercial customer, it’s absolutely not acceptable.Every other bank I’ve been with has had a separate line that was available to commercial banking. I have asked and asked for this, and I am kind of at wits end.PLEASE get it together and set up a separate line for commercial banking.
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March 2024 by Felicia Penton
So very helpful! Great work!
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March 2024 by Laura T-Green Eyes
Always helpful!
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March 2024 by Tracy Cherry
Nice tellers
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February 2024 by Brenda Harjala
If they tell you to go to the drive up because there’s no wait and it’s faster, they are lying. It’s impossible to find the entrance if you’ve never been here, and as I’ve been sitting out here for 25 minutes with my screaming kids, it’s most definitely not faster. The line is all the way out to the road and there’s two tellers handling 8 people at a time. This is the only bank in the south sound that handles cash. So it’s a PACKED location at all times.
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February 2024 by Shruti R
Transactions on BECU Checking account show 3 days late. They do not show pending transactions created on certain date, let's say 1st day. Instead, they will suddenly show transaction on the 3rd day in the name of 1st day transaction. Poor visibility on online payments via ACH.Other credit unions and banks do a better job of transparency. On top of that their customer support agent on messenger has no clue how their very own BECU works.
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February 2024 by Syretia Ashley Gallacher
Terrible credit union to work with. Especially for business banking. Very limited in their capabilities to do anything in this technology advanced world we live in. They have no desire to work with customers. Other banks I work with are WAY better with customer service and helping clients find a solution. BECU IS NOT.
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February 2024 by Heather Bernadette
As always great experience!
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February 2024 by Azunne Opara
Loved Alohi she was so polite and patient.
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February 2024 by Mr. McKinney
Great team. I got my first bank account and credit here.Happy I chose BECU
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January 2024 by Patricia Davis
This place just gets worse and worse! Horrible 'computer' telephone service. Tons of mistakes! It worked better previously. I don't know what's happened to the programming but it's insanely ineffective.. I recently had a teller at the Tukwila branch who used so much fragrance/Essential oils that I have been unable to get them off, my drivers license and bank card physically, washing them in soap, Putting them in bags baking soda, Super hot water... Nothing has got that off my cards! In fact 40% of the public is sensitive to fragrance. Fragrances are neurotoxins(Brain damaging) And endocrine Disrupters (Hormone instability) . Just think of someone bringing that horrible product into a home with babies children and even their own body having to endure such toxic product. BECU: You need to have your staff fragrance free. Get educated and stop Poisoning the general public. I have a masters degree from the university of Washington, and I guarantee you what I am saying is true.
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January 2024 by Nitty
Wow. Banked with them for decades as my parents did as well. Moved my funds around without my authorization, and locked me out of my own account on top of that! And their customer service rep kept trying to speak over me. Their employees are very poorly trained because I keep getting told different things EVERYTIME. And all I get back is, “I don’t know why they would tell you that”. Lol okay, so I guess they’re making up things now. Do. Not. Trust. This. Bank!!!!
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January 2024 by The AJ Family
I am writing this complaint to express my deep dissatisfaction and frustration with the abysmal customer service process I recently experienced with your bank. As a brand new customer, I never expected to encounter such a disappointing situation that has left me feeling betrayed and mistreated.On November 14th, I applied for a credit card with BECU and was thrilled to receive an approval confirmation after a hard credit pull. The terms were enticing – zero percent interest for a year, a generous credit line of $40,000, and a check guarantee card debit credit card for $15,000. Fast forward to December 18th I attempted to log in to the BECU app and online portal, only to find that I couldn't access my accounts.Alarmed by this, I immediately called your customer service helpline to rectify the issue and verify my login information. To my shock, the representative informed me that my accounts had been closed three days prior due to the Financial Crimes Department being unable to verify something. What is even more distressing is that, despite the gravity of the situation, I received no prior communication – no phone call, no email, and not even a letter requesting any necessary information.This lack of communication is not only unprofessional but also reflects a blatant disregard for customer courtesy. I find it inconceivable that a significant action, such as closing an account, could be taken without any attempt to notify me, especially when I had just been approved for a credit card with substantial benefits.The consequences of this abrupt account closure are far-reaching and have caused me undue stress and inconvenience. I am left without access to the promised credit facilities and have been denied the opportunity to address any concerns or provide the requested information.I demand an immediate and thorough investigation into this matter, along with a clear explanation for the abrupt closure of my accounts without any prior communication. Furthermore, I expect a timely resolution to reinstate my accounts and honor the approved credit card terms that initially attracted me to BECU.If this issue is not addressed promptly and satisfactorily, I will be left with no choice but to escalate my complaint through appropriate regulatory channels and consider alternative banking options. I hope that BECU takes this matter seriously and works towards restoring the trust and confidence of its customersAllen Jenkins
