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April 2024 by Luo V.
I watched an employee walk around the store and tell customers he was from the opposite department of whatever they needed help with. So if they needed help with a T.V. He would say sorry I only deal with cameras or if they asked for help with appliance's he'd say he only deals with computers. This store is a joke.
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March 2024 by Allan T.
I bought a full kitchen of appliances and when they installed them they damaged a cabinet. It was an undisputed claim. It took a year and a half, a dozen phone calls, and more than a dozen emails to Best Buy and Sedgwick which handles their claims. Broken promises, unresponsive, Best Buy hiding behind Sedgwick. Seems like a scam. I finally got their attention when I file a complaint with the Better Business Bureau. I should have done that a year ago. I do not recommend. Poor customer service. A waste of my time.
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March 2024 by Ben White
Can never get help. Gave up after 30 mins of trying to find someone to unlock a case.Update: again could not find help in two departments. First cell phones then speakers. Why is so hard to spend my money in your store.
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February 2024 by Peter Beach
Can't even pick up the phone, absolute lack of customer service. They just send you to their corporate line, how are they supposed to answer questions about the store if they're not even there?!
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February 2024 by Velveteen Rabbitt
I have had so many problems getting any help with my 32" smart tv I bought there, they make you have to make an appointment and it can be a week out and they act like you are a nuisance if its just a cheap tv. That Geek Squad is a scam! All the equipment I have purchased falls apart AFTER the 15 day return window then youre stuck with broken garbage! I really this company! Will not be going back as long as I can help it!
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February 2024 by Mohammad Hussaini
Always best customer service
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February 2024 by Juan Carlos
Excellent service from everyone and impeccable Samsung staff too
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February 2024 by Justin Brown
Terrible. I was waiting almost 1 hours to see someone, almost 4 people came over and said I’ll call someone to help you ?. Just to get a dashcam I was waiting almost 1 hour. Finally, I didn’t buy and I left the store.The funny thing is that this store name is Best Buy ????
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February 2024 by Teresa Golden
Bought a PS controller and it didn't work. Took it back and the Geek Squad helped us... and now it works!
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February 2024 by Javier benitez
I have been shopping at the Tukwila store several times. And the truth is the worst customer service that can exist. I don't understand where the store manager is. That doesn't do its job.
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February 2024 by Manny Robles
No issues with my pickup order. Love Best Buy!!
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February 2024 by Karolina Palacios
Excellent attention
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February 2024 by Charles Jackson
Stop by could not be much help to me when my Samsung phone return
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February 2024 by richard crawford
Bought a new phone preorder painless
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February 2024 by Clarisse FALANGA
Good experience, Good customer care, Good items and Good price
