-
February 2024 by jeremy upsal
If you have a Sprinter, don’t go to Southcenter. They don’t know how to service the tires.I had tires replaced at the Seattle Costco and then brought my vehicle to the Southcenter Costco for rotation. The people at southcenter couldn’t get my lug nuts off so they informed me, 1 hour into the appointment, that they couldn’t rotate the tires. They also filled my tires to the incorrect specs (switched front and back psi), which took another hour for them to fix. I took it back to Seattle and they did it no problem and then informed me that the southcenter location is kinda known for sucking. So true.
-
January 2024 by spahamhere H
IT'S COSTCO,,, first of all, but,,, I was a walk ?♀️ in, and they worked me in resinably. I bought a set of 4, so maybe they saw $$$,,, but what ever it takes. I got what I wanted...
-
January 2024 by Mario Williams
Great service, knowledgeable and didn't waste time. Took care of my needs perfectly
-
January 2024 by Coleen Heyligar
Friendly, knowledgeable and helpful staff.
-
December 2023 by Tony Tran
Tires department in tukwila never pick up a phone bad services,
-
December 2023 by Dave
Great prices and friendly service. We got 4 tires put on while shopping. With free install they came in cheaper than everyone else.
-
December 2023 by Karnge
Came in today for a set of tires, Manuel delivered excellent service up front. ?Day of installation was smooth. There was a hiccup that made the tpms light come up. Called them about the issue, and the supervisor Van was quick to help. ?preciate it van
-
November 2023 by Jon Caldwell
Poor service. Had my tires replaced here several months ago. They were supposed to replace my TPMS sensors at the same time. Unfortunately they didn't have any because they hadn't paid their vendor (according to the tech that day). They installed my tires and put my name on a list and said they'd give me a call when they had sensors again. No call was ever received. I made another appointment to bring the car in. The appointment was at 10am. When I arrived at on time, I waited close to 30 minutes before checking in, then was told they could install the sensors, but not program them because their scan tool was broken. And installation would take 1.5 to 2 hours because of all the walk-ins they let go in front of me. Just put me at the front of the line and get it done. What is an appointment even for? Poor service, no apologies offered.
-
September 2023 by R Khanna
Had to go in 3 days in a row due to a mistake Simon made twice. I got lucky the third day because Simon couldn’t even schedule correctly and because he wasn’t working around the counter. He claimed to be a supervisor so be wary of him. I’ve had a great experience with all of the staff except for Simon, try not to talk to him! The other associates are really trustworthy and respectful.
-
September 2023 by Binh Nguyen
Had 4 tires replaced and all 4 tire pressure sensors not working when i brought the car back. They said it's not their fault. I said, all 4 of my sensors were working prior to tire replacement and they said they could all fail at the same time. Doesn't make sense to me.
-
September 2023 by Ion Diaconu (John)
Great crew and even better service. They always manage to make time for anyone who needs help!
-
August 2023 by Viajero1
I had been pestered with a tire with a slow leak, requiring me to add air every week. The Tukwila team quickly diagnosed my problem - a very old tire stem that needed to be replaced. They repaired it quickly and at a fair price. I am especially thankful for Dee at the service counter. He was calm, confident, knowledgeable, and efficient when working with customers. Give the man a raise!
-
June 2023 by Devosha Taylor
Steve literally came in clutch!! They were super backed up but he squeezed me in anyway because the alternative was my kids and I waiting on a tow and being stranded for a few hours. Best customer service ever! Thank you again Steve!!!
-
May 2023 by Eduardo M.
Horrible costumer service!! Good for them they make a lot of money, i called to see if i had to make a reservation for a flat repair and i was put on hold for 45 minutes and i gave up so i drove there anyway out a flat repair i wasted 4 hours and they didn't even fix the tire they claim it was not repairable, so instead they wanted to sale me a set of tires for $1200 bucks so shop around go with dealership or with a tire shop where they can be responsible for alignment and tires that's the only way you're warranty is worth something!! Costco doesn't do alignment so they'll blame somebody else for ware on the tires...
-
May 2023 by Jake Berdine
I've been a big Costco fan for decades, but the tire center has lost my business. I tried to warranty out two 10 month old batteries that had failed, and after 40 minutes of waiting was told the warranty is personal to the cardholder and not the battery (these were initially purchased a friend of mine who lives 120 miles away and I'd need to drive them back to that location). The clerk had zero empathy, provided no options, and it was pretty clear that this team does not adhere to the Costco service training or quality bar. I'm moving my fleet to discount tire, where warranties continue to matter.