-
December 2023 by Airport Mobile
Yup. Definitely can confirm the reviews about the woman whose rude as heck here. She'll definitely snap at ya and also they charge more for eye exams than any of the other Costco's in the region. Just don't waste your time with this optical department.
-
November 2023 by OLena S
I would avoid this place, pretty expensive for an eye exam…the advertisement says one price but when i went to ask in person they told me 185 for just an exam…plus they require an appointment but when you try calling 20 times no one ever answers….plus the front desk lady was a little rude and didn’t make sense when I asked why is the regular exam costs more than they advertise on the sign right there…went to Americas best and got same day appointment and very happy with them
-
November 2023 by Alba Matute
Worst customer service experience the worst costco to buy glasses they are not professional at all the tall afracan American lady was the worst scream at me in front of everyone felt so humiliated dont buy from them go somewhere else
-
September 2023 by Lee
Hands down the best optical in Tukwila.They're very adamant about perfection, which is to the favor of anyone who visits. Their costs are relatively low considering the cost of things around the area. Even better than some places in the mall nearby.
-
June 2023 by Maddi Piano
Best optical place— love Dr Louie! The optician who helped us with our glasses, an older Asian man, was so nice, he explained everything he was doing and how we were being charged, and was so helpful and patient. Love getting my eye appt here!
-
April 2023 by Marisol Rivera
They NEVER answer the phone. I had to drive up just to get a simple question answered. Make sure to ask ALL your questions in person when you purchase. They silenced the phone so that they don’t hear it when it rings.
-
March 2023 by Elaine P.
Optometrist and staff were amazing. Friendly, professional and helpful. Marsha in the optical department was extremely rude. She was not helpful at all, gave short answers that did not answer my questions, and she was impatient. I asked her a question, and she said,"Oh, so you're not ready?" It went downhill from there. On the other hand, during another visit to adjust my glasses, Mark was so friendly, accommodating and couldn't have been more helpful.
-
March 2023 by Mohammad Adnan
Marsha please be nice and courteous to your customers. No need to be rude and raise your voice even if you are working here since 1994.Please answer questions with patience as customer might not know your rules.
-
January 2023 by Frank Dominguez
it's always impossible to contact their office and when you there personally the staff are kind of rude. m mI was surprise Costco didn't drop this contractor.
-
November 2022 by 8ball
Went here to get my glasses cleaned and the lady at front desk was a bit rude. Mediocre customer service. Also they don’t have an ultrasonic cleaner here.
-
September 2022 by Dushyant Sivan
Worse customer service at this particular Costco Optical by far.
-
September 2021 by Nittle
I've never had any issues here as far as just purchasing glasses (I go somewhere else for my eye exams). Their glasses are reasonably priced and sometimes they have promotions like 30% off or BOGO 40% Off. You don't have to call to set up an appt, just pick a number and wait to be called. I'm usually in and out of this place and get my glasses 1-2 weeks. They also have a small selection of designer glasses if you're into that! As for the customer service, sure it could be a little bit better as far as interaction goes, but it doesn't really bother me. They're getting their job done and like I said, I'm in and out!
-
August 2021 by Macy B.
I visited Dr. Louie for an eye exam, they were completely professional and even found scarring on the back of my eye that my previous optometrist had not! The people writing these negative reviews are very bitter. All staff was very friendly! I never write reviews, only looked up Costco Optical as I needed Louie's name for a contacts refill. But good lord, if you have one bad experience it doesn't mean the entire business is awful. What is wrong with these people.
-
November 2020 by Anne
Went in for a consultation only to have the doctor google my symptoms and charge me almost the same price for an eye exam for a 5 minute consultation
-
October 2020 by Daisy Ortega
Trying to get ahold of the optical department here is a joke. No one ever answers the phone, even when transferred there from the administrative department. Not to mention that the lady that works there is super rude! Just waiting to pick up my sons glasses and never again will I come back here.
