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October 2023 by Chris H.
Requested a diagnostic test and then estimate on repair for an electrical component. When I picked up my car, I got a bill for $175 for the diagnostic test (which I expected). He said the repair to fix it would be $2,100. I asked for a detailed estimate and he said they don't give those out. Not sure if it matters and it shouldn't, but I'm female. I had my male friend call and ask why they wouldn't give a detailed estimate and after several minutes of pushing for the estimate they finally gave it. They typically don't like to because the prices change so often. Which I've since found that most places will give a detailed estimate and it's valid through a certain date. In addition on this estimate for $2,100 it included so many small things and repairs I didn't even ask for but they assumed (without asking) I would need. This place is scammy. Watch your back and don't be mislead. Good luck.
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October 2023 by Todd Talley
They try to get more money out of you and they are keeping my car. I called twice to get my car after they try to charge me $8k after tellimg me it will be $1,800 than $5,800 than 8k. They will charge me the $1,800 to put it back to the way the car was when i brought it.Not working seems to scam people
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October 2023 by Jennifer W.
WARNINGDO NOT TAKE YOUR CAR HERE! If I could have given 0 stars I would have. I took my car in for a diagnostic for a couple leaks that jiffy lube had told me I had when I had gotten my oil changed a week prior. I pick it up & they give me this FAT 3 page list of services and repairs that apparently my car needed. Grand total of those repairs? 8,000$. I have a 2008 bmw x3. That is the price I paid for the entire car. I take the diagnostic report, pay the 178$ for it, and leave. The next time I go to start my car, it won't start. It has NEVER not started on me! I get a second opinion & they find that they had disconnected something, I believe it was my air pump. So the mechanic simply reconnected it & my car starts right up. I don't know if it's because I'm a woman or if they regularly practice this; essentially scamming people out of money they don't even need to spend. Needless to say I WILL NOT be going back!
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October 2023 by Lucyna T.
Usually, I don't leave reviews, even if I have a good experience with service I get, but this is an exception. I was always taking my car to the dealer and didn't know nothing about Greg's Japanese Auto in Tukwila until now. I already took my car there for the second time having different issues and there was no doubt that this would be my new place to go. Now, my car is running like a Swiss watch and the price for the repair is very reasonable. Also, they do have excellent customer service. Overall, I am glad I brought my car here......it's a pity though I didn't know about them sooner.
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September 2023 by KK V
These guys at the Tukwila location are amazing. Super friendly, knowledgeable, humble and fair. I stopped in a couple weeks ago looking for a body shop that I thought had been next door. The manager (I think his name was Mike) was out front and stopped what he was doing (closing up for the day) to help me. My car had been in a hit/run while it was parked in front of my house the week prior. He ran in and got a special cleaner to take the black stripe off of my car, the car still needs body repair for the dents/crease in the metal, but at least I don’t have to see the black paint when I get in the car every day. Two of his crew even came out and asked if they could take over rubbing the black off for their boss. He didn’t let them but all 3 stayed out there supporting each other. They did this to be nice and would not take my money. It was even at the end of their work day and they probably just wanted to go home, but they didn’t, all 3 stayed until Mike was satisfied it was all they could do. I was so impressed and wish I had kept all their names to call them out. The result, I will be taking all 3 of my cars there for service and tell EVERYBODY I know to do the same. What great customer service and super great people. It was easy to see the leadership style of Mike has taught his whole team to do the right thing and realize anybody can be a “customer” now and/or future. Good job guys! Super appreciate you and I will stop in soon with the Chevelle so you can take her for a spin. Thank you so much!Service: General repairs & maintenance
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September 2023 by Gage M.
I've only been a few times for oil changes but everytime I've been totally satisfied. I've used coupons each time and haven't had any problems unlike some places I've been where they try to say the coupon is no longer valid or other excuses. And they've gone above and beyond with a break down of the cars issues/ non issues and ask if you want tires rotated for free. Great place and people!!
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August 2023 by Tracey F.
I have been doing business with Greg's Japanese Auto in Tukwila for almost 20 years. I cannot stress enough just how happy I am with their service; every time. I have had wheel bearings replaced, engine mounts replaces, wires, battery, to name just a few. What I love the most is every time I walk into that office I am treated like a family member; not to speak of the excellent service my car gets. Having Mike as the shop manager is just the cherry on top! I will never take my car anywhere else!!!
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August 2023 by Faga Faalata
$260 for just adding 134r freon on my ac system (Buick Enclave), I think something is not right NEVER going back to that place.
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June 2023 by Anthony
Was at this place to repair my dashboard light, they told me a bunch of stuffs is wrong with my car(which is a lie) gave me a quote more than $3,000 and they’ll keep my car for a couple of days. I told them I’m no more interested, they made me pay $173 for supposedly “diagnosis”. I went to another mechanic and they fixed it with $336 within 3 hours. This people here are heartless scammers. Avoid them for your own good.
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May 2023 by Julia Tu
They mislead customers. I got coupon for synthetic oil change, called them and asked if there is any other fee. They told me: no other fee (except for sales taxes). However, when I went there (7 miles from me), they charged extra for service fee. What a crooks!!!Service: Oil change
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May 2023 by Robert M.
First visit walk in alignment within a few hours 5 stars. Recommended camber adjustment kits to fix -.12. +1.2 kits Installed. Notified upon 2nd visit they were installed. They were NEVER adjusted and alignment was worse! Was lied to and told the reason it was -1.7 was because I needed to install +1.7 kit. It was literally-.5 worse! Fronts never adjusted. Rear was even worse. Lie I was told was my camber adjusters don't adjust camber. Install another kit and pay for another alignment. We can't align your car. The adjusters are literally in the exact position as installed. They did NOT adjust! They would not correct and they charged me for work they did not do. Even worse, get this, I got a nice screwdriver scratch on windshield tint about 9"! ...and my K&N mistake was unscrewed and taken off the pipe. I replied to the text from the owner and received no response?I then took it to Highline in Burien and they aligned it within spec. They rotated the front camber bolts and adjusted the rear arms. I did not have to replace any parts.
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March 2023 by Janet G
After bringing my first vehicle in a few weeks ago it was a great experience. So when my second vehicle needed repairs, I didn’t hesitate to call this location. Sadly, my second experience was the opposite of the first. Brake replacement for a much older vehicle over 2k. Went to the auto parts store bought all the parts for $500 and found someone that is a mechanic that did the work for $400. Saved myself over 1500 by saying no. Def price gauging. Kelley blue book says fair pricing for that repair is 343 for front brakes so I expected just under a thousand but more than double that. I could not afford and my mind couldn’t wrap around that. I got my tire sensor replaced a month ago at good year and they drove my vehicle and they didn’t mention anything about my brakes being an issue. We started the sound days before we took it in. And we drove it there but when we left it was much worse, so they assumed we were going to pay that much and further made the issue worse. Thank goodness there are fair priced mechanics and shops still around but this place wasn’t one of them.
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March 2023 by Ginny Lee
I’ve had my oil changed twice now at Greg’s Japanese Auto at Southcenter. They got me in right on time, didn’t try to sell me extra services and my car was ready 45 min later. Nice, friendly staff.Service: Oil change
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March 2023 by Theo Vervilles
Gregs recently did general work on my 2012 Toyota Tacoma. They are always courteous and very transparent about showing the parts they replaced during the service. TheiService: General repairs & maintenance
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March 2023 by Jacob K.
scam artists I am not going into detail just trust me stay away from this repair shop.
