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March 2024 by Levi D West (W&BM)
Very nice and clean with relaxing decor. Front desk and manager friendly and helpful.
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March 2024 by Natalia
My only experience with H&S is with the Tukwila location. Based on my experience there, I wouldn’t bother giving another location a try.First of all, unless you have wide-open availability and no preference on who your service provider is, then scheduling an appointment is a nightmare.You have to book a month+ out for a service and then hope that your provider maintains your appointment— my last two appointments have been cancelled and the two before that I was asked to come in at a different time of day than scheduled.Further, their turnover for service providers is crazy— which likely means they’re not be treated well enough to stay.I don’t expect perfection but I do expect to receive the services paid for.
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March 2024 by Jessica Gordon - Manning
Great all around spa. The membership is the way to go. You can earn points to use on upgrades. Highly recommend. Plus it's national so you can use their services anywhere.
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March 2024 by Katie O’Connor
The massage I received was decent. The masseuse was respectful of me, although I feel like the areas I needed done weren’t quite treated. They were a few mins late getting me in and they ended the massage a few mins early. So just note your time when you start your massage.
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January 2024 by Lizbeth Hernandez
I’ve been coming here for facials for a few months now and I love it! I always get the quiet service, which is minimal conversation with the aesthetician. I have booked with Kimberly and Chale(definitely misspelling that), both are great at listening when I tell them what my concerns are and they recommend additional services (LED, masks, microdermabrasion, etc.) and also give advice on how to take care of your skin day-to-day.
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September 2023 by Nadifo Ali
Will not recommend any one here. I sign up 1 hour prenatal messages feeling lots of muscle tightness, but left the place with more tension than before. They didn’t focus on where I said I had the pain mostly plus their firmness were not consistent. 3weeks still in pain don’t sleep and they’re super pricey ?. I made another appointment with them to come back but trying to find another message place and cancel theirs.
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September 2023 by Mariya Hristova
I had the best experience ever with Yelena. The best facial massage in my life, she took extra care, attention to detail, amazing customer service and incredible knowledge, answered all my questions with care. Come and see Yelena she is the best!❤️thank you
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September 2023 by KaurSisters5
It was very good experience. No complains. They did a great job with facial and recommendations.
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August 2023 by Karlene Swanson
Caeden is the best massage therapist I have ever met! They worked on what I asked and genuinely made my experience amazing. I am relaxed, my pain is reduced, and their personality was amazing. Immaculate vibes. If you are in pain and searching for some relief I cannot recommend them enough. Staff is lovely. Absolutely perfect experience.
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August 2023 by Kym Williams
I love the facials the ladies always do an amazing job!! The massage however was disappointing. Pretty sure it was less than 50 min and long story short but I’m in more pain than I was coming in.
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July 2023 by Claire Nguyen
I 100% only have a monthly subscription for the facials with Yesenia. That’s it. Massages are not worth it even though they’re super nice people, they don’t really listen to focus areas and cut their time shorter than the 50 minutes. I wish I could love everything about this place but at least I have an aesthetician that’s really good at her job.
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July 2023 by Skyy Kalb
Janell is wonderful! My face was so out of balance and she helped me to repair and calm my skin!
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June 2023 by Vira R
My massage was not targeted to the specific area that I wanted. It was still tight after it was said and done and not deep tissue enough. Very light. Ambience was good and masseuse was kind.For my facial, she barely put pressure on my face. She was messy. I feel like she was not experienced.
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May 2023 by Catherine Siemon
I haven't had a professional facial in forever and Hand and Stone did not disappoint! I chose this location due to the reviews, even though I live in Seattle. Customer service from the front desk was amazing, I only wish I had gotten the guy's name! My provider, Stephanie, went above and beyond to make me feel comfortable and cared for. She's awesome! I booked out for another month and signed up for the membership! Looking forward to my next session! (:
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April 2023 by Brauergirl
I thoroughly enjoyed my facial! I would've given 5 stars but the one drawback to my visit is the first question my facial masseuse asked me as I'm lying on the bed: would I like to upgrade to include a couple more masks at $20 a pop!? No, I wouldn't. I'm already halfway naked, I'm already lying down, and had I wanted to upgrade I would've when they asked me during sign-in!!?? In addition to that question, after a few cleansing procedures, my masseuse AGAIN said I would benefit from an additional hydration mask, and did I want one? Ugh. I'd already stated that I just wanted to proceed with the $80 facial massage I initially signed up for.......I did not appreciate the continued push to upgrade. I'm there to relax. And it took a constant effort on my part to relax and not be on edge that she "was going to ask me again about upgrading." Next time, I would appreciate the focus to just be on the facial package I paid for, whatever that already includes. Once I'm in the room, don't ask me any more.
