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April 2023 by WILLIS OLEWE
I while shopping I heard an associate say "neagros, la black" it spoiled my day
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March 2023 by Nicole W.
Great shopping experience and pick up a few items. Seville our cashier was very helpful and fast at the checkout.
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February 2023 by Sheila B.
Yesterday we shopped at this store in South Center mall.The store itself was disorganized, messy and had little help. The issue we had was with some clothing items being on the wrong rack because of the mess and a miscommunication about the price. When we discovered the product we bought was far more expensive the manager Alaina( so she said even though a name tag said Stacy) was rude and insinuating accusing us of changing the sign before she even had time to discover the true issue.The other manager, a lovely, older gentleman, was very apologetic and helpful.But due to the horrible treatment by Alaina, we will not be returning to this store.
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September 2022 by Michele S.
JC PENNEY HAS turned into SEARS so full of poor quality JUNK. They should just close down instead of importing more junk to our shores. All the shoes are plastic all the clothes are poor quality sewing. I walked through and left. America has fewer and fewer quality department stores bc they are accepting of poor quality goods.
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April 2022 by Todd Wiecking
Friendly associates and great selection
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February 2022 by Debby M.
2/13/2022 I was on there website and say some nice shirts so i go there to find them and did not see any of what was on line. It seems there is more on the website then in the store not right. Not to happy!
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December 2021 by Melissa F.
JCPenney has really stepped up their game. I was looking for new work shirts and couldn't find what I needed. I found an amazing associate, SEVILLA! She happily walked around for 5 mins looking for what I needed. I would have never found them without her! They were out of my size, so she took me back to a register, looked them up and placed an online order for me. I ordered 5 and they showed up in 4 days to the store. The pick up was so organized and the lady working was so kind. In and out in 5 mins with my 5 well made Liz Claiborne button-down collared black work shirts. I will be shopping here more often if the service remains. Sevilla, You we're amazing! Thank you for your great customer service!
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August 2021 by Cortney McDermott
The service, people are friendly, happy, and fun!!!
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July 2021 by Nicole Gordon
JCPenney forced arbitration on their employee's so that they won't go directly to federal court. I wasted 2 1/2 years waiting on JCPenney to abide by the contract. They refused and now my case has been pushed to federal court. They offered me $250000 but that's no guarantee as a debitor. I went through the EEOC and JCPenney stopped me from filing in federal court because I signed an arbitration agreement. Everytime my case is about to come up they push it off. The last time i
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March 2021 by Jaime M.
Don't ever go to the optical here. I've been coming here for years, since I was a high schooler and the lady who works here never answers the phone. I've literally called every hour just trying to make an appointment or refill my prescription and she could care less. She won't answer any calls and I'll even leave voicemails. There's been a time where I've called all day and drove 30 mins and came in person and she was just sitting there. I'm not a person to make fuss, but I'm done coming here and I don't know why it took me so long to stop coming here.
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December 2020 by Marci H.
I ordered three sweaters to be delivered to my home address but somehow it happened that two sweaters were sent to me and the third is ready to be picked up at a store 45 minutes away from me (Tukwila mall). When I found out what was happening, I immediately contacted the customer service but they were not helpful so I was forced to cancel my order. I also work in a retail store, but dealing with customers in this way is unacceptable!!! This was my first and last online order at JCPenney.
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December 2020 by Weena Peterson
Very nice shop have a great costumer service I love to shop there
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July 2020 by Kathy L.
I went to JcPenny and the lady that works there said I need to put the clothes away when it was clearly not my job. She's lazy and she should be fired because that's her job to put the clothes away and it shouldn't be the customer's job.
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July 2020 by Megan L.
I did an in store pickup for a very unique dress, upon arrival the dress I had wanted and had ordered was not the proper item it was already pre packaged so I didn't end up checking until I got home. Upon opening it was the wrong dress and completely wasted my entire evening. The only good thing about JCPenny is the jobs it offers to the community but it's a downhill landslide coming in quickly. All issues are related to poor corporate decisions. The in store employees are fantastic.
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December 2019 by Jenny N.
In all honesty, I don't know how JCPenney is still in business. Avoid this store at all costs! It's dim, unorganized, and the checkout lines are SLOW. I really don't understand how it should take longer than 5 minutes to checkout, when it's almost a ghost town in there. I haven't stepped foot into a JCPenney in over a decade. I was looking for a stockpot, and Google displayed a suggestion for 3 stockpots for only $17.99 at JCPenney. The deal seemed too good to be true, so my friend and I took a look at their website. When my friend saw their website, he actually thought that it was a fake JCPenney website. The website looks so outdated, that my friend refused to believe that we were actually on JCPenney.com. I had to go to Google, type in JCPenney, and click on the official link in order for my friend to believe that it was actually JCPenney's official website. That should say a lot about how outdated they are. I placed an order pickup for the stockpot, and the pickup email says to talk to an associate to pick up your items. I went to the store the next day, I got in line, and there was only one person in front of me. It took about 5-7 minutes until it was my turn. When my turn came, I told the associate that I was there to pick up an item. She pointed in a direction and said "pick ups are over there." No smile on her face, and no acknowledgment when I said thank you. The pickup section was a mess. They have tacky half filled displays of miscellaneous items. There was a line for returns, and a line for store pickup. There was a sign that said "JCPenney Express", and I had no idea what it meant. I assumed that it was an express line for cardholders, so I went into the return line. After standing in line, I notice a smaller print saying "online pickup" under the huge express word. Why wouldn't you just make a huge sign saying online pickup instead of a huge sign saying JCPenney express. The signs that are hung on the ceiling to help guide you to where everything is, wasn't much better. The online pickup words were so small, that I didn't even notice it at first. You'd think that since almost every retailer offers online pickup now and that it's a popular option that a lot of people utilize, JCPenney would invest more money into marketing it. Nope. It's truly a half assed job, and they shouldn't even be offering online pickup. Even though the online pickup and the returns section were separated, there was only one associate working in the whole area. She would help one person from the pickup line, then one person from the returns line, etc. Why make two lines in the first place? At that rate, just group everybody into one line. I assumed that they separated the lines so that somebody could jump on order pickup since it's fast and quick, while another associate works on the returns line. Nope, it's just JCPenney being JCPenney. Messy. The associate working the pickup counter was not friendly either. The girl in front of me had said that she was there for an order pickup. Here's how the encounter went down: Customer: hi there, I'm here for an order pickup -hands the associate her ID- Associate: do you have an email Customer: yes I do, let me just find it real quick Associate: did you get a "your order is ready" email?" Customer: yes I did -searching for the email on her phone- Associate: are you sure that it was actually a your order is ready email, and not a confirmation email. Cause it needs to say that your order is ready for pickup. She was basically talking to the customer as if she was d**** and she had an attitude in her voice the whole time. It baffles me how their service can be so terrible, when they're barely staying afloat. These employees need to be retrained, because JCPenney won't be around forever. With the horrible service that they're providing, they're contri
