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March 2024 by Michael S.
I was looking around for a new dishwasher, and previous experience persuaded me to my another Bosch. This was my first experience buying a major appliance from a place that's not an appliance store. It will be my last. I paid for delivery and installation. When the dishwasher arrived, it had mismatched parts. White and black. So we knew that someone had previously opened the box for some reason. The installer proceeded anyway; promising to return when the matching part arrived at our house. A team arrived three weeks later without a clue. A few weeks after that, we finally got the right part. It was then that my wife informed me that the programmable functionality wasn't working right. I gave her some time to work through that before calling Lowes to tell them that we have a defective machine. It took more than an hour on two separate days to get through to people; one passing me to another. This all resulted in Lowes telling me NOT TO CALL LOWES. I was instructed to try to call Bosch. No matter how hard I tried, the people at Lowes refused to try to help, and refused to contact the manufacturer for me. On my third day of phone calls, I reached a very cooperative person at Bosch who has been helping me fix the problem. Never again will I trust Lowes withan appliance purchase.
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March 2024 by Rob C
Lowes where their employees would rather play on their phone then help. Actually directed to cut my own board with their saw to make it fit in my car. My opinion, shop anywhere else people.
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March 2024 by Emily Janeel JEMHMWL
Staff friendly and helpful. They have what I need when it comes to hardware stores. Thankyou
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February 2024 by PLE
Very bad service, inexperienced ignorant staff, insufficient inventory, waste of money and time.
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February 2024 by Nathan Searcy
Love the experience and assistence i had in lumber for Nadia Mendoza, shes a great help and had a friendly smile:)
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February 2024 by Aimee DuBois
Didn't quite have what we were lookin for but it was a long shot anyways
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February 2024 by Dave
Good location with plenty of parking. It's Lowe's so you know what to expect. The staff always seems friendly and helpful. Drive in lumber yard is great!
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February 2024 by Adam A.
Pretty much as expected. No issues. Staff was polite and helpful. Star was well organized and had many options and items to choose from
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January 2024 by Katie D.
Always friendly and helpful! Most of the associates know items well and can tell you where they are located. They understand diy projects without too much explanations and will set aside items if you call ahead and verify items listed/needed!
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January 2024 by Sheri D.
This is a shout-out to Desiree at the return desk at Lowe's Tukwila. I had just been thru a nightmare with Home Depot trying to get dishwasher I'd paid for delivered to my house. Nothing but run around and not keeping their word to contact me when they said they would. I went to Lowe's Tukwila and had an excellent experience. First of all, everyone is very friendly and helpful. I went to inquire at the returns desk how to purchase the dishwasher I wanted. Desiree found they had quite a few in stock and on sale@ $500 less than H.D. In about 10 minutes time, I had what I wanted and in less than 2 weeks the appliance was delivered and installed. I'm quite sure the delivery/installation would have been much faster but I bought it 2 days after Christmas. I have 2 suggestions for anyone reading this review - #1 try not to make a major purchase around the Christmas/New year time of year. If you do, have patience! #2 shop Lowe's. Thank you Desiree at Tukwila Lowes Customer Service!
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December 2023 by Charles Pigue III
Customer service is so rude I begged and pleaded with them so I’m a first time home owner had gotten the wrong springs for m Electric garage doors and hadn’t really had the time to be able to install it until recently to come to find out that I had gotten the wrong springs for it. Try to ask them if they can do anything in their power to be able to return it because it’s past 90 days and the last low I went to said that they could I would just have to wait for management because they would have to override or approve or whatever except they weren’t available at the time and I was on a 10 minute lunch break so I didn’t really have the time and I worked for King County shuttle bus is helping the elderly and disabled get to there you know, appointments you know so Didn’t have time to wait and this was at the Lowe’s offering near why I figured if they could do it anyways can do it so I called the Tukwila and they were real short. They were rude and then I was like OK and she was like well we don’t return nothing after 90 days blah blah blah, why did the other say that they could but I had to wait clearly and she’s all well we don’t do that here and then just hung up on me. I give this store if I would it was able to I give it a zero stars for their poor Customer Service , like I beg and pleaded I got the wrong and they said that they could do store credit I don’t care about this if there was store credit I needed to buy other things anyways their whole policy is I had the receipt and receipt past 90 days no return cool understand specially, with the community nowadays with all the theft and that’s going on and all that stuff I understand but if the customer has a receipt, I think that they should be able to. What’s the word redeem the items past the 90 days but I give Customer Service a freaking zero stars, and a ? ?
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December 2023 by N G.
Terrible customer service. Bought a no contact voltage tester from Lowes, showed the line i was workin with had no power, proceeded to cut it, got shocked so hard it burnt my shirt. Went to take it back while in Tukwila, and ran into problem after problem with the employees here. First, massive line at customer service with two contractors waiting to get an air compressor tank replaced, talked to the fellas and they'd been there for a hour waiting on the employees to bring up the replacement. Strike one. Next, while waiting in said line, an employee walked THROUGH the line, and offered to help me out at the regular registers (odd but whatever). I pointed out the two guys ahead of me that had been waiting longer and she replied with "well I'm not even clocked in yet". Then why the hell you offering to help anyone if your not clocked in? Strike two. Finally i made it up to the customer service desk, handed the young girl at the register the receipt and asked to return it. She types in the number on the receipt and proceed to say "you cant, everything already been returned". Strike three. How the hell was anything returned when I stills had the original receipt, and the rest of the items on that slip were already installed on the project house?! She just looked at me like i had six heads before asking for the card it was bought with. Magically there the ticket was and i could return the crap tester. After finally getting my refund, i tried to find the insulation aisle and that was no where to be seen. Absolute shit store. Ill go to Tacoma instead. Least they know what they're doing.
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December 2023 by Adam Parent
As usual they have everything you need and more that you don't but suddenly decide you need for a new project. This location has an outdoor garden section as well as the drive in lumber yard.
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December 2023 by Brian Lin
Okay selection of different flooring options. Good part is they also sell tools and other home improvement items, but for flooring only, Floor & Decor has a lot more options.
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December 2023 by Alexus Petersen
Great place. Everyone is a ton of help and seems to ask know a lot about their section in the store. Was extremely helpful but also have an appropriate of space for me to browse for what I was looking for. Only one issue was when I asked for a specific item a worker to look into it for me and sent me to the wrong section for the wrong item claiming they didn't carry theI needed. I later found it in the store so bummer but A for effort! I guess just double check the store inventory yourself before you take off!! Lovely staff thought very happy and good vibes were spread for sure.
