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April 2024 by MJ Hays
The atmosphere was depressing but this is a great place to find a good deal on furniture if you are lucky enough to find what you are looking for. My buddy found a really nice couch for half would’ve cost elsewhere.
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March 2024 by Big Alpha
To expensive. There's not really much selection.
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March 2024 by mark ordon
Never been there but google is greedy so if you go into a parking lot to turn around and they have wifi google wants to know.
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January 2024 by Susan Kay
I like using Maisie‘s furniture. The problem is it goes out of on sale rapidly.
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December 2023 by Frederick Ballyns
Frustrating experience trying to return product over safety concern.Macys recliner couch destroyed tv remote in first few hours of ownership. First person called agreed that large gaps in cushions that funnel devices straight into the motorized metal scissors frame of the recliner is a serious safety concern, but an inspector was needed to confirm. Inspector was in a bad mood literally running out the door saying nothing is wrong and refused to take pictures of damage caused or of the safety risk. Calling customer service is frustrating as they said they scheduled a second inspector, but did not. They claim company does not have any that works in product safety….
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December 2023 by Sarah Morisett
This place is a rip off and does not stand by there product. What ever you do if you buy something don't by there insurance to cover it. After my couch broke ( originally a week after I bought it, finally put in a service request, fast forward a over a year later still have a broken couch and am now being told I have to buy a new one to replace the broken one. And they would refund me. The problem is, when your waiting for service the put your phone number on some kind of block line so the system just hangs up on you. And you can never talk to anyone. I and all my co workers and family will not be using Macy's ever agian. This practice is ridicules and we need to stop letting big companies rip us off. The worst part about this is I used to shop Macy's over any other store. I now would literally die before I would step back in side another store ever agian
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December 2023 by Robin Martinez (Mermaid)
I found the coolest end part of a sectional for $200. Fits my space perfectly.
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November 2023 by Marc M.
Very sad we got our couch from here. The very expensive couch fell apart within six months. Before you consider this store just try to call and get through to an actual person at the store. It is absolutely impossible. Every phone number is just an automated circular goose chase. The customer service seems good until they have your money then that's about it.
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November 2023 by Chris Aranza
Absolute worse customer service! If you are looking for furniture highly recommend looking somewhere else. Purchased the 5 year protection plan, thought it was a great deal because if you didn't use it you would be given a voucher for the amount of the protection cost. What they don't mention is that it is your job to contact them 90 days after the 5 years to receive the voucher and if you don't they could careless about you and your buisness and there is nothing they can do. Will never shop here again.
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August 2023 by Liz Smith
I found a great couch here. Linda was amazing. Couldn't be happier with our purchase.
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June 2023 by Terri R.
Ordered a tent, was still awaiting shipping after 2weeks I asked for my money as it still hadn't been shipped. Its been a month now since they agreed refund. I still haven't received my refund of £40. email lots of times, looks like I've been ripped off. Avoid if I was you!
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May 2023 by Mike C.
Just a great experience. I was there with my daughter who just graduated from college and needed some things for her new apartment.
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May 2023 by Kirk Pearson
If you can find the mattress you like, you can save a ton!! Most of the time they are even new. The box springs are 1 dollar when purchasing a mattress. The selection of furniture is hit or miss. They say Friday and Saturday morning are the best times to visit.
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April 2023 by Brenda Franks
Thank you Ken. Great customer service and follow up after purchase made.
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February 2023 by Rebecca Y.
Really great deals and great customer service. A lot of the furniture is simply returns from different Macys, so everything is in good condition. Ideal for bargain hunters, but not the best if you're looking for something specific.
