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November 2023 by Alexander Trujillo
Do not work with Michael from this store. I talked with him on Black Friday for a price match. I was incredibly clear that I wanted to amount to be deducted from the financing and confirmed with him. He mentioned that he submitted it and it would take a couple of weeks and to expect an email shortly. Email never came so I called back later that day to confirm and they confirmed that it was right. I waited the next day with no email. I called this morning and finally after speaking with Andrew I was able to get an email. Unfortunately, Michael submitted the refund to my credit card as opposed to the financing option as I requested and confirmed. Most people at this mattress firm are helpful, but Michael is not one of them. If you want you order and service to be done correctly, DO NOT work with Michael. Posting this as a 5 star so people can see this, but in actuality this should be a 1.
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November 2023 by Miroslav Tushev
We had a very pleasant experience today buying our replacement mattress at Mattress Firm. We were looking for a king size mattress in the $1k-$2k price range. Michael really took care of us today. We spent about 30 min to 1 hour comparing different mattresses and I honestly learned a lot from him throughout the process. We finally found what worked for both my wife and I. On top of all that Michael gave us a good deal on the mattress. Overall the process was smooth and transparent. I would definitely recommend Mattress Firm and Michael specifically if you are looking for help choosing the right mattress.
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November 2023 by Isaac Goin
Everyone I worked with was always very nice, but Ali is the one that sold me! He went out of his way to help me find a mattress in another location and a frame all within what I wanted to spend. Super appreciated his helpGreat place to go, plenty of selection and a very clean store.
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November 2023 by Leslie Guajardo
The team at Mattress Firm Southcenter is exceptional. Traydon and Ali went above and beyond the call of duty to help me with my order and delivery. They were very helpful in guiding us to get the best mattress for our needs, and then helped us to get it delivered on a specific day and time.I’d send anyone here for a quality product and experience!
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November 2023 by Rachele Robertson
Tradon was so informative and provided exceptional customer service. We have been looking for a matress and shopping for awhile and finally made a purchase. He worked with us on price. Got us a price we could afford on an amazing mattress. Give him a raise! WILL RECOMMEND
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September 2023 by Brian Cohen
Our salesman was very knowledgeable and helped us to find the right mattress. No pressure and showed us mattresses in all price ranges. They promised price matching and delivered on that.
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September 2023 by Mako
First time shopping for the mattress in many years and Gayle helped us find the perfect mattress that we were looking for. Gayle was very patient with us and the process, she answered any questions and concerns we had — and most importantly she did not pressure us at all to purchase if we had decided not to. We felt very comfortable with the whole process and Gayle provided us A+ customer service (other employees working here were super friendly as well). If you are looking for your new mattress, visit this Mattress Firm!
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September 2023 by Aaron Lee
Robert has been a very great help! My partner and I came in looking for a mattress without having knowledge or having very minimal knowledge and Robert explained the differences of the mattress materials and allowed us to try them all. Helped my girlfriend pick one she really liked within our price range and was very patient and polite through it all.
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August 2023 by Sandra Lassman
Just came in with my son to offer moral support while he purchased his first really nice bed. Robert gave us great recommendations and asked questions about what my son needed, and really listened. No hard sell, which was very nice. Robert is very knowledgeable and I highly recommend you check out this store if you are thinking about upgrading your mattress. I plan to go back in a few months and get one for myself!
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August 2023 by Amirah Karim
Ray was amazing! He is super knowledgeable as he’s been in the mattress business for over 12 years. I came in to try out mattresses and ended up purchasing a great one! I had a brief moment of sticker shock; he remained patient and allowed me to think over the details while providing me with expertise and thoughtfulness. Last but not least he totally over delivered with next day delivery and a great deal. Now is the time to buy a mattress, go see Ray at the Tukwila Southcenter Blvd. store.
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August 2023 by Latifat Ozoya
Got the best service ever from Ray! He gave a detailed description of all the mattress and recommended the best one for me. Been using it for a week now and I love the mattress! Very wonderful service and will definitely bring my friends here when they need a mattress!!<3
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August 2023 by Randall Mueller
Great experience all around, highly recommend getting your mattress here! Robert helped me choose a mattress, and I'm very confident in that decision. He's the most genuine, down to earth salesperson I've ever met. Super friendly!
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August 2023 by Ella M.
I've been waiting for 4 days and I still didn't get everything I ordered. All I ordered was 1 twin with box spring, and I full with a box spring. Tell me why after 4 days of waiting, all I got was the twin mattress and nothing else? Now I still have no bed.
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July 2023 by Jillian H.
Went in store to buy a crib mattress. They had none in stock to test. Ordered, and was told delivery via fed ex. That was it. When it arrived, the quality is very poor. Called about returning it, and was told it would cost the price of the mattress to return it, since they would have to pick it up. I was told I was not allowed to bring it in store to return. He suggested i "resell it" since it's still in original packaging, and that's my only hope to get anything back for it. So, I'm stuck with a crappy mattress, out the $100+ and have to buy a new one that I feel my baby is safe to sleep on.
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July 2023 by Regina young
Ray was warm and welcoming, and inviting from the moment that we stepped in the store. Ray was very informative from start to finish and definitely a sleep expert. Ray offered his suggestion but ultimately let me decide what I would like. Prices were very reasonable. If you’re thinking about getting a new mattress and want amazing customer service go see Ray.
