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March 2024 by K T
Amazing staff!
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March 2024 by Sally Hughes
I walked in here at 5:50 pm on a Friday night and they closed at 7:00 pm and Ty was the most helpful sweetest guy. Very knowledgeable, very helpful in judging which ones were the best for me and so kind. Great communicator, very professional, and SUPER smooth process. Never had better customer service. Highly highly recommend him and the other two gals that work there. They were absolutely wonderful and he got me finished up by closing time. They also had SO many frames to choose from. Great inventory. My other 2 places I’ve gone to previously (which shall remain unnamed ?) do not compare and this office had the best selection by far! A lot of Designer brands with great discounts. Best place for eyeglasses ever. Thank you, Ty! You are awesome!!! ☺️
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March 2024 by Daniel Gerzina
Found myself in a bind while traveling to Tukwila after forgetting to pack contact lenses - the people here were so helpful and hooked me up with enough lenses to last the rest of my trip after one quick and easy phone call. Genuinely cannot emphasize enough how much they saved my trip!
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December 2023 by Melonie Rohn-Jordan
Woman who helped me was awesome. Also loved the eye doctor.The guy that helped be choose my glasses was awesome. There was another lady there that remembered me from before. I was impressed.
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December 2023 by Israel
I’ve been treated like a 5 star customer. Great customer service, options to save money in the greatest promotion ever for a couple Rayban shades , the best purchase ever with prescription. Thank you again. Two respectable ladies at the store with great customer service ethics
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October 2023 by Genevieve Abraham
I went in for my annual exam and to purchase both glasses and sunglasses yesterday. I rarely feel compelled to write a review but the entire customer experience was so smooth yesterday. Check-in pleasant and quick, doctor and exam extremely efficient, yet took the time to answer any questions. And then on the optician side - both Ty and Cece were so helpful. They took the time to check out tons of frames with me and worked with me and my insurance to find the best glasses solution. Highly recommend!
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October 2023 by Ricky Hernandez
One of the best experiences I’ve had going to an eye exam. They treated me like family from the front seat to the doctor, the exam was very professional and the method they use was very impressive if u need to get an eye exam and glasses this is the place. Thank you so much for your exceptional service.
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October 2023 by Amy Sylvester
We picked up glasses and lenses today, Cece was wonderful! She was professional and helpful and we walked away very happy customers!
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September 2023 by Nicole “NikkiBaby671” Baby
Never again, I'll have my fiance follow through with these people... who in heaven on earth takes 2 hours with one client?!? You people suck with your speed and having other multiple people waiting to be seen... the exam only takes 30 minutes, then choosing what they like is another 30 minutes ... I can see it being reasonable if it was a walk-in, but NO, this was an appointment time for my fiance at 2:45pm, but he did not walk out of this office close to 5 pm SMFH... your customer service sucks needs to be better, and make sure customers get out on time!! Anyone wanting nothing but full of turtles ? helping you... This is the place to come to!! I highly recommend Lense Crafter they are way better with time frame getting patients in and out... I myself will not come here after seeing how slow you people moved with my fiance even with an appointment set time smfh...
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September 2023 by TAM Best Properties
TY at pearl vision tukwila gave us an amazing customer experience. He explained us multiple options and made sure we are satisfied with our options before placing the order.
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August 2023 by Nicole “NikkiBaby671” Ocasio
Never again, I'll have my fiance follow through with these people... who in heaven on earth takes 2 hours with one client?!? You people suck with your speed and having other multiple people waiting to be seen... the exam only takes 30 minutes, then choosing what they like is another 30 minutes ... I can see it being reasonable if it was a walk-in, but NO, this was an appointment time for my fiance at 2:45pm, but he did not walk out of this office close to 5 pm SMFH... your customer service sucks needs to be better, and make sure customers get out on time!! Anyone wanting nothing but full of turtles ? helping you... This is the place to come to!! I highly recommend Lense Crafter they are way better with time frame getting patients in and out... I myself will not come here after seeing how slow you people moved with my fiance even with an appointment set time smfh...
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August 2023 by John Mitchell (Juda)
Went to this location with a prescription from another eye doctor and they were happy to work with me. Ceci did an incredible job taking the time to help me find the right pair of glasses. She helped me coordinate pricing and got me into the exact style I was looking for with Ray-Ban optics. This will be my go-to shop for eyewear in Seattle. I don’t leave reviews often, but remarkable service deserves a callout. Thank you Ceci and team.
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August 2023 by Claudia Valle
Amazing staff! Ceci goes beyond my expectations always. I feel treated as a friend not as client. Awesome ?!!!
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August 2023 by Kathleen Emde
It was easy to book my same day appt online. From the front desk through checking out, all of the staff were very kind and helpful. The doctor who did my exam was very thorough and he diagnosed a problem which I likely have had for some time, but which other docs had failed to mention. He provided a referral to a provider who can clear up the issue promptly. I appreciate the professional atmosphere in the store, as well as the wide selection of frames to choose from. Will definitely refer anyone else who needs this care and will definitely return here should I need further care.
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June 2023 by Jason Hutson
Customer service was impeccable. Made me feel at home and welcome. Highly recommended
