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August 2023 by Eileen Schurer
Can't believe this company is still in business. Most of our belongings were stolen, no recourse, terrible experience.
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March 2023 by H N.
I would definitely recommend Brian and the Seattle SmartBox team. Brian was very helpful and willing to help me with scheduling both pick-up and delivery. I also found the pricing of SmartBox was much better than the competition
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December 2022 by Britt Fradet
Can’t say enough good things about SmartBox!! Everyone we worked with was so friendly and accommodating - from the booking to loading - they made the process as simple as could be. Brian (owner) personally picked up the boxes and was so helpful and flexible when we needed additional help. He went over and beyond! I compared many companies for storage/moving and this company was the most accommodating and customer service was the best. Also, best price - it’s nice you can get smaller boxes (8x5). Highly recommend! Thank you, Brian!
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November 2022 by Britt F.
Can't say enough good things about SmartBox!! Everyone we worked with was so friendly and accommodating - from the booking to loading - they made the process as simple as could be. Brian (owner) personally picked up the boxes and was so helpful and flexible when we needed additional help. He went over and beyond! I compared many companies for storage/moving and this company was the most accommodating and customer service was the best. Also, best price - it's nice you can get smaller boxes (8x5). Highly recommend! Thank you, Brian!
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September 2021 by Sith Ma
Using this company has been outright horrible. Packed the box and shipped it out in April. Estimated arrival date to new location was May. It has now been 3 months and I have no idea where our belongings could be. Attempting to make contact with a customer service rep takes immense time, IF you can even get a hold of somebody. No one has bothered to reach out to update me on the location of my box. I now have to consider taking legal action against the company.
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September 2021 by America Murguia
Terrible company don’t do it. The supervisor was supposed to call me personally 2 days ago to tell me when I’m getting my box! ( it’ll be a week past my delivery date in 2 days!) I will post a more detailed review after I receive my box—> UPDATEI talked to a supervisor on Tuesday August 10th and she personally promised to call me that Friday august 13th. SHE STILL HASNT CALL ME (August 25th). Our box is supposed to come tomorrow Thursday the 26th. I’m not even going to explain how frustrating it is that our points of contact haven’t reached out to us. The person who confirmed our box is arriving is the New Jersey wear house employee. But also !!SURPISE!! The first 30 min to unload your stuff is free. After that every 30 min is $30!! We were never been made aware of this.I will post the final review after we receive the box. Thank youSmart-box: I see that you commented but we have TRIED to get in touch with you. We keep calling and emailing our point of contact and they haven’t gotten back to us. If you would like to get in touch with us, use the Emil for the review: alexa.ame.angel@Gmail to get our contact information. You can call any of us, anytime. Feel free to leave a voicemail if need to
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August 2021 by Jeremy Tecktiel
WHATEVER YOU DO, DO NOT USE THIS SERVICE. Box was not delivered to end location on time and they were extremely rude about it. "If I could deliver your box today I would but I do not control the trucking companys decision on what trailers at there facility get unloaded and when. I can't deliver to you what I don't have." That is the exact email I received. Customer service is terrible and I have not been able to get any more information from the company. DO NOT USE THIS COMPANY.UPDATE: They sent a response to the review to call them, I have been waiting ON HOLD for OVER 12 HOURS. If only they respond to the phone and actual customers like they respond to bad reviews maybe this company would actually be worth using. Whatever you do, don't use this company. Box has still not been delivered and they have no information 3 days past delivery date.ANOTHER UPDATE: It has now been 5 days, I do not have an answer as to when my items will get here. I can't get a reply from anyone. I submitted a claim with the BBB and got this: "BBB regrets to inform you that the mail we sent to the business was returned as UNDELIVERABLE or they are no longer in business. Please be aware that BBB can only attempt to conciliate a dispute when both parties actively participate. As the business could not be reached or is no longer in operation, the complaint was closed accordingly." DO NOT USE THIS COMPANY.FINAL UPDATE: I have been informed my stuff will be here today, 6 days after the initial delivery. I still have not heard a single word from the customer service rep. I have asked several times over multiple days about when the box will be picked up, no answer. Now they tell me it will be tomorrow. I now have to arrange same-day unloading help in order to have the box emptied for pick-up tomorrow, which is extremely expensive. DO NOT USE THIS COMPANY WHATEVER YOU DO.
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June 2021 by Albert Maldonado
awesome company. dont hesitate to store with this company
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June 2021 by Amber Gilliland
EDIT: After almost a week, still no answer. Tried emailing the email address listed on my "contract" and it came back as undeliverable stating the address doesn't exist. On hold again for another hour today with no answer and still no explanation for the extra charges on my card. Even tried faxing them and no response. All the numbers for my local branch take you back into the same que. Had to report them for fraud to my bank and change my card. Now having to search last minute for another moving company. AVOID THIS AT ALL COSTS! They will take your money and not provide services.I finally found a different email address for making payments and emailed them to cancel the order. Got a response right away from the rudest customer service person I have ever dealt with stating that they would cancel but that I'm making it up it that they charged my card a second time for a different amount, even though it's right on my bank log and the money came out. I was then told it was my fault for being double charged because I chose the auto pay option? They claim it's just busy and that's why they don't answer the phone, yet I've called ten other moving places and get answers immediately, so I don't understand how you can sit on hold all day with this company and never get through.Pretty sure I got scammed. Booked a moving pod and got a random extra charge on my card. Have called twice and been on hold for over an hour and nobody answers. It asks if you want the system to call you back when someone is available and I've never gotten a call back. Sent an email days ago and can't get an answer that way either. No information in my contract about a time frame of when they drop off and pick up
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June 2021 by Karen Peterson
We booked our box through representative Paula Perks. She was incredibly helpful, professional and patient. When I had additional questions I emailed her and responded right away. She is truly a great representative for this company.
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June 2021 by Billy Dhaliwal
If you want your stuff to get picked and then nobody EVER returns your calls or emails then this company is great.I have called and emailed every day for over a week to find the location of my belongings but they will not return any of my requests. We did a cross country move and used the services thinking we could save some money instead it’s been nightmare. Staying in a hotel not knowing where all my belongings are and this company leaving my family in the dark.I now have to refurnish my home and seek legal counsel to try get a respond or my belongings.DO NOT USE THIS COMPANY THEY WILL TAKE YOUR MONEY AND STEAL YOUR STUFF
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June 2021 by Savannah Gray
Extremely hard to get ahold of someone, going through the system the hold times are forever and if you opt to be called back when you’re next, they never call you back.Scheduled and booked a move, and requested to have movers help load and unload the delivery. It didn’t get added on to the original transaction, and when I asked about it multiple times after within the next couple days I was told someone was looking into it for me. By the time someone got back to me, they were unable to have movers come on the day I originally requested them to come, and told me it was because it wasn’t booked when I scheduled the trailer move after I had asked for it one the phone and had added the movers on to the quote myself online before I called to book the move. They told me I would not be charged until the truck was delivered to my current address, but they made 2 charges a week before the trucks were supposed to be delivered to my current address.They then tried telling me there were going to be issues with delivering the trailer to both locations. I told them multiple times there shouldn’t be any issues for my current address. They told my my new address was “too fancy” of a location and they were worried about the trailer being towed so they told me they were going to cancel my move 2 days before the trailer was supposed to arrive at my current address. They told me they would look into things and give me a call back in an hour. I never received a call back, and when I tried to call, I of course went through the system and was on hold for a very long time, requested them to call me back after I couldn’t stay on hold longer. I never received a call back. I emailed the person I had been dealing with the entire time and asked if they came up with a solution. They would not give me any solutions, or compromises for a later date or a terminal drop off at the new location. She emailed me back stating:“No we were not the local office in your area is not able to get boxes to the terminal. Unfortunately we are going to have to refund you your money.”I requested she call me immediately, and never got a call. Went through the holding system again and still have not received a call back. I am extremely frustrated, had to scramble to get new moving plans which of course is astronomically more expensive now that it is completely last minute, and need to figure out how they will give me a complete refund since they charged my cards prematurely. Absolutely ridiculous. Horrible experience.
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May 2021 by Debbie B.
I need to have my box delivered to my home and I can't get in touch with them. Endless phone holds, no call back, live chat doesn't work. Terrible, terrible, terrible.
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December 2020 by Emily Warner
The Smartbox delivery and pick up was wonderful so I'd love to give a good review, however, I can't get a hold of anyone for service while they have my Smartbox in storage. I have spent multiple 30+ minute phone calls waiting for a representative to pick up. They have never picked up and I've had to give up. I've also emailed them and have not received any responses.I'm getting scared that they have gone out of business or that I won't get my pods back.SMARTBOX- if you are reading reviews, PLEASE respond to my emails or answer your phone!
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November 2020 by Erika Calvin
Very nice guys . On time and we’re very careful with all items. Wrapped furniture and worked fast. No issues and would highly recommend to others . Thanks again , it made a difference for sure.Thanks to Market Builders for recommending!
