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November 2023 by Nicole Q.
The only thing the people here hate more than their jobs is helping customers. We hung out at the cutting station for 20 minutes, asking an employee to page someone over at least 3 times. Each employee looked annoyed to have been bothered. One lady claimed to page someone over but the intercom announcement was a half assed one word call for "lumber". Seriously. That's verbatim. We finally went to the front and a young man didn't end his conversation with his coworker but rather glibly replied "the cutting machine doesn't work". Thanks for letting us waste our time without telling us. You will not get help here. Try another hardware store.
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October 2023 by Nancy N.
Certain employees are great! But the way how the store is ran is horrible! I place an order for will call for next day pick up and still end up have to wait an hr for the item as I got to the store. It is pretty frustrating, what's the point of will call if I have to wait about an hr still. Management should definitely look into and rearrange things around because this is not good.
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October 2023 by S W.
Wow. What a rotten store. We went to rent a box truck so we could buy some trees for our yard. We decided to split up to get things done faster. He went to tool rental and I went to garden. When I got there, there were no flatbeds. I went back into the store to look for one with no luck even after looking for lumber carts. The few carts they had were either already in use or sitting next to desks filled with miscellaneous items (looked like returns waiting to be restocked). I finally gave up and grabbed a couple regular shopping carts. They had a large group of fruit and flowering trees merchandised together. They were all priced $129, $99, and $69 with multiple signs that said select trees and shrubs 50% off. There were many other rows of trees and shrubs. Not all had these signs. I selected a very large, recently watered, weeping cherry tree that was sitting right next to one of the signs. I lifted it onto progressively higher shelves until I was able to lift it into the basket of the normal shopping cart. With my discount tree, I selected seven mums to plant around it and made my way to the register. When I got there, the tree rang up full price. The cashier called someone over to check that my tree was on sale. He went back and looked at where I got the tree. He returned and confirmed it should be half off the sticker price. The cashier overrode it and let me know she would need the manager to approve the discount. She called the manager and was told if it was on sale then it would have rang up on sale. Any reasonable person would have assumed it was part of the sale trees so I asked them to come and see, but they refused. Disappointed, I left the tree and made my way back to tool rental to see if the truck was ready. It was but we discovered the passenger side floorboard was littered with empty energy drink cans and little plastic syrup ramekins so the floor was covered with syrup. When we said something, they said they were busy, there was nothing they could do, and the manager was not available. Resigned, we rented the filthy truck and started out to buy trees elsewhere. While riding, I decided to share my poor experience with their customer service. I opened my app and the contact us text feature. I was told that services issues had to be shared with customer care so I would need to call them. Thanks. No thanks. Too easy to go elsewhere.
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July 2023 by Hefe D.
I went to the Home Depot Federal Way location to buy flooring but they didnt have what I needed in stock. I was told the Tukwila store has some in stock. I drove out there and was surprised they didn't have any left. I went ahead and ordered the flooring with delivery arranged for the 1st of July (A week from order date). Fast forward to the July 1st, I hear nothing from Home Depot Tukwila. I call the following day to find out what was going on and I was told the person who placed my order did not arrange delivery.The person I spoke with told me he just checked and they have it in stock and has personally arrange for my order to be delivered on the July 5th. July 5th rolls around and I get a text message saying they were unable to deliver my order. I call Home Depot Tukwila and I was told due to the 4th of July, they didn't have enough people to load orders.I was patient enough to reschedule delivery for July 6th hoping for the best.You guessed right, fast forward to July 6th, I get another text telling me they were unable to deliver my order. I call the store and was told the delivery driver randomly walked out of the store and took off right before my order could be loaded. As you can imagine, I was already behind on the project and had to cancel the order for a refund.I'm not sure how this can happen 3 times but that's not what I have in mind when I think of customer service. Lowes, here are I come baby!!!!
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June 2023 by Sallie K.
I'm Happy! Tropical Canna plants finally arrived, after an early cold Spring. Called yesterday and was connected to Dennis in the Garden Department at the Tukwila store. He was very pleasant, and as he was walking through the yard, asked other sales agents for the Tropical Canna. Excitedly, he informed me they had "lots" of them and remarked, yes, beautiful red leaves. I was in the store an hour later; purchased 6 (and other plants!) This year, all the plants looked healthy!! Unfortunately, Dennis was not available for me to give my Thanks; so please extend my Thanks for me!Sallie
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May 2023 by Jia L.
I give a 1 start. I wait 4 hours to get my purchase. It is waiting + waiting + forever. Who is the manager?Why the Home Depot pay GM ?What does the GM do?Where are the employees ?Anyone has some question?
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April 2023 by Carl D.
When it came time to buy a new slide-in range because our 20-year-old appliance had died, Home Depot in Tukwila was great!Kathy in the appliances department was helpful, honest with her opinions about which were better brands/models than others, and very personable. We had pretty much decided on an LG range that Consumer Reports ranked the best among dual fuel slide-ins, and Kathy concurred that it was an excellent applicance. The purchase was completed quickly (on a Saturday) and the range was installed the following Wednesday.The installation crew was also excellent. They arrived on time, were respectful of our house (making sure not to ding the walls, doors or our new range), made sure it was installed correctly and that everything -- all five burners, the broiler, the oven and the convection function -- worked before heading off to their next install.We will soon be replacing our dishwasher and our starting point will (again) be Home Depot at Tukwila and Kathy. Great experience!
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March 2023 by Rashell L.
Do not buy plants here. Plants have foliage blight/ blight. Will cause your other plants to die. Awful.
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March 2023 by Jeremiah Wingate
So I called ahead to make sure that they were going to have cargo vans available at their location and the lady was nice enough to tell me that they had two. She even apologized saying that she was busy and couldn't answer my call, I thanked her for that but I was sadly mistaken in my attempt to pick up the vehicle I needed when I got to the store and waited for 30 minutes. So I got tired of waiting at the door since it was so cold just to be told by a different associate that they had already got home for the day. I would not have been in so upset if the lady had told me that she was going to be going home shortly and I shouldn't take the gas to come down here but I couldn't even get that courtesy
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February 2023 by Dana M.
The rental's team was amazing. Lindsay and Eden helped us the previous weekend as the store did not have all the product we needed, and we had to go to another store which didn't have rentals. Lindsay wrote us a note saying we could take advantage of the free blower for insulation the following weekend, as we would no longer have time to do it that day. We returned the next weekend and rented the blower with no problems, but when we went to use it the next day the hose kept jamming. We spoke with the team and were able to extend the rental another day, and complete the project. The trick was to not use the extension hose for us. Michael, Steve, and Liz in rentals (Liz may be a Manager) were also super helpful, and Jayonna in customer service was extremely friendly and helped us return some product we didn't use. Thank you all for making a not so fun project a little easier.
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October 2022 by fred l.
I know it's hard to find Good employees right now but the manager of the store needs to fire their entire, "customer service" department and start over. I spend a fortune at Home Depot, between carpets and several sets of appliances and hundreds of things between -- today I'm on a time crunch so I ordered for curbside pick up with five hours notice. The website says it will be ready in two hours. I show up five hours later and the order is still showing "pending". It's literally seven totes and a few items of packing material -total of only three skus. I get to the store it's not cold, it's not even started. They told me they'll get it so I wait at the front counter. And continue to wait. I count seven different employees laughing and joking and milling around. In the store closes. I get asked what I'm doing and I explain I'm waiting for this order which by now I could've already grabbed myself five or six times -The customer service rep told me to wait for it, plus I've got a foot injury so I waited. Finally the guy he was getting the order said they're out of stock on the items despite the website saying they have 76 of them in stock. So now he told me to go ahead and go check for myself, so I proceed to shop for the order myself. Get back to the customer service counter and since they had the different size totes available they were less expensive they have to cancel my order and I need to limp all the way to the literal other end of the store to buy everything again [I said I didn't care about the refund] -I explained I've got a foot injury and after racing through the store I'm really in no shape to track over to the other end and they all just looked at me with a blank look on their face so off I went.Now since the doors are locked got a walk all the way through the parking lot in the rain to get back to the vehicle which I had conveniently parked at the customer service side of the store in the CURBSIDE PUCKUP spot because the order was going to be pulled and waiting. So now I'm sitting in the car sopping wet with a throbbing foot deciding that from this point forward I'm shopping at Lowe's.I bet I've spent close to $100,000 over the past two years at Home Depot and I know it's a multi billion dollar company but if they're pissing off long-term customers like me it's going to hurt when we all start leaving.
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September 2022 by Helen Starks Woodke
asked for help 3 times and the young man walked right by me in cabinets and kept walking... probably not his job. horrible service for Tukwila Wa.
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August 2022 by Sunshine Ellis-Rasmussen
Do not shop at Home Depot, who will fire its employees for removing racist, abusive, out of control customers. Hopefully Lowe's Home Improvement sees this and hires those two young men who were doing the right thing.
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July 2022 by Christy B.
Day three-cancelled my delivery again!! I have taken days off work for this delivery and still have not received credit for delivery fee! Customer can't not answer one question! Finally called local store-spoke to camber at Tukwila who was very helpful. Supposedly delivery will happen Monday....... Soo disappointed in the lack of customer service. Have asked for a district managers number to be denied of it.......
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July 2022 by Stan Adamski
It took over 20 minutes for an employee to show up to cut some wire for me and when they did finally arrive they started to help someone else first and the employee didn’t even know how to roll off and cut the wire. I had to walk them through it. I also needed a product that the computer said they had dozens of but they couldn’t find any.
