TW Carrol is a local and reputable repair shop known for great and reliable service. Customers report really great experiences with luggage, suitcase, and specialty bag repairs. They fix items like broken straps, zippers, wheels, and handles with excellent work. The service is fast, with repairs sometimes completed in less than a week. They are known for going above and beyond, offering fair and reasonable prices, and even completing warranty work at no charge. The staff is personable and provides great customer service, helping to correct customer errors. Many have used them for over ten years for all kinds of repairs, noting it is a luxury to have such a dependable shop.
I had a great experience with my luggage here recently. After an error on my end in shipping two items of my Briggs and Riley luggage in to be repaired, they were able to assist me in ensuring the items were fixed and sent back to me. The items look great, and I really appreciate their customer service in correcting my... read full comment
March 2025
Really, really great experience here. They fixed my wife's suitcase at an extremely reasonable price, and went above and beyond. It's a luxury to have a local, reputable shop like this.
March 2025
I own several Briggs and Riley suitcases, which have needed repair. The people at the store do a good job of repair and are very personable.
