TW Carrol is a local and reputable repair shop known for great and reliable service. Customers report really great experiences with luggage, suitcase, and specialty bag repairs. They fix items like broken straps, zippers, wheels, and handles with excellent work. The service is fast, with repairs sometimes completed in less than a week. They are known for going above and beyond, offering fair and reasonable prices, and even completing warranty work at no charge. The staff is personable and provides great customer service, helping to correct customer errors. Many have used them for over ten years for all kinds of repairs, noting it is a luxury to have such a dependable shop.
I had T.W. Carrol replace two damaged wheels on my 20” Pullman suitcase. The work was completed within a few days, and they notified me via text. Good value because I was otherwise considering replacing the suitcase. Will use them again when I need luggage repaired!
June 2026
Nice selection of luggage, back packs and travel related products. Large selection of Briggs & Riley products.
Excellent and wide scope of baggage repair services. Send them a photo of damage, broken handles, wheels, etc and they can provide a scope of repairs and cost estimate.
June 2026
Jessica was very helpful and customer focused. Sheldon is a very nice greeter, too.
