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February 2023 by Brian Willman
Great experience, as always.
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January 2023 by Xin Lei
The customer service agent called because UR was unable to deliver the backhoe on the original reservation time requested. The agent suggests changing the reservation time from 3:00 pm to 3:00 pm the next day, breaking the work day into 2 days. The agent told me they will still going to charge a 1-day rate. So I agree to proceed with the new time frame. HOWEVER, NOW UR IS CHARGING FOR EXTRA MONEY ON TIME THAT MACHINE OPERATED. UR, if you are transparent with your business, DO NOT EVER STATE ON THE RESERVATION THINGS SUCH AS START TIME AND END TIME. Making your customers all confused and everything. No where obvious on checkout online nor reservation email stating a work day of the rental is 8 hours either. Your customer agents are useless and misleading too. Never UR ever again, this is bad business. I paid for a backhoe with an extended cap with a higher rental rate showing online. Oh and UR charge me an extra price and deliver a backhoe without an extended cap too, why didn’t UR reimburse me for that?
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November 2022 by Jeff Reich
wonderful team that were very helpful which made the process very smooth, no real wasted time! I look forward to my next rental need!
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October 2022 by Kim Hickman
One of the best vendors I have ever worked with. Prompt responses to emails, great customer service, and equipment always delivered on time. We have never had a service failure. We had a last minute urgent request; they figured a way to make it happen.
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October 2022 by Ruiz brother Framing llc
Really helpful time working for you easy online reservations making it great and easy to get jobs done
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February 2022 by Christy Stewart
At first I was really frustrated with this company, but Nick took matters in his own hands and made the whole experience top notch! I appreciate the understanding that Nick had about by unusual circumstances. I highly recommend this company!
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February 2022 by David Craig
Great communication. Delivery was swift. We will do business with again
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January 2022 by Spencer Wolfe
Quickly got the information from me on what a I need and then checked to find out what was available. They called back quickly after finding the gear I need and were able to get it schedule to be delivered.
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January 2022 by Quintia Rye
United Rentals donated their lights and generators to support a family event at one of our Renton Schools. Thank you so much for partnering with us on such short notice!
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January 2022 by Ed Hutchison
Thanks for the great customer service. Equipment is always delivered on time.
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December 2021 by larr bellach
Alicia is wonderful. EXTREMELY helpful. She worked with other colleagues to get the lift to us ASAP. It was nice experience.
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November 2021 by Mr S
Scott K. is the reason I continue to use United. Great job and thanks Scott.
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November 2021 by Alee Hedeyati
Rented 2 lift . One wad dead on arrival and the other one half charged. Ruined our first day and we only used both for 2nd day and got charged $1600.
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October 2021 by James Penn
Delivery driver was helpful showing me the controls and brought it in to our jobsite and did a demonstration on how to use it! Thank you
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October 2021 by Tracy Miller
Quick, knowledgeable responses, great availability.
