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October 2023 by Don Penrod
I just picked up the truck it's pretty friendly people to work there the security guard was a real a-hole well let me revive that second shift security guard with an a-hole first shift was an all right guy
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July 2022 by Luis C.
My package should of came today but was always still in New York and saying it should of came today at 7 and package was never moving and still at New York with no driver
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November 2021 by Manuel Gutierrez
Had to have materials shipped from Texas made it on time and un damaged
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August 2021 by Will Smith
Great customer service
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July 2021 by Richard Eason (MystaRE)
Distribution center, well ran facilities with a nice and friendly environment for the employees as well as the delivery drivers.
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June 2021 by Gilbert Wade
One of the well maintained and best terminal in our UPS system.
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December 2020 by Juan Meyer
UPS Freight... got my package ? to me on time!
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December 2020 by john bavendam
Nice people?
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September 2020 by Troy F.
First shipment, package never arrived, UPS said it did. I'm out $110 product. Now second package never arrived and UPS is saying I went on line today and said to hold it. I DID NOT! The first incident they left a door hanger requesting my signature and written confession stating I never received the package. The instructions said they would be back to pick it up the next day. They never picked it up. Called the manager and he said oh we don't actually pick them up but we're closing your claim so you should be good. Lied, seller gets a notice stating they delivered the package. Once again I lose. UPS has become very unethical and very unreliable.
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May 2020 by Sara Marie Bagley
If only I could give zero stars. My husband ordered a body kit for his car and they said it was supposed to be here Tuesday, we called the day after and scheduled a drop off time for Thursday and still no show. We called again and they wanted to schedule for MONDAY! The worse part is we ended up having to drive over an hour to pick it up ourselves. There is a reason why we paid for shipping. However, the warehouse guys were very nice.
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March 2020 by good karma
"No we don't ship to Hawaii, go to the Kent store." Very poor customer service.
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December 2019 by Sam M
If I could give zero stars I would. Scheduled delivery DID NOT show up during the scheduled time window and we have been given the run-around by customer support ever since. I understand that sometimes deliveries are late during the holidays but there is no excuse for the terrible customer service we've received.
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September 2019 by Christian Heckathorn
Unhelpful rude dispatch office. The dock guys were good however
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August 2019 by Parker's Spectrum
I ordered a package from Amazon a week ago. These jokers waited till the last day to ship it from NJ to WA. It shipped 24 hours before it was scheduled to arrive. I go to track the package and find there is a Customs delay. I call Amazon to find out what this means......they get ahold of a UPS rep and we all get on the phone together. Now we are told a trailer was late getting to the facility in time for it to be shipped again and I would now have to wait for the next outgoing mail. It is Friday.........she said the next outgoing was Monday? I live in Yakima......I'm 3 hours away but it will take UPS 3 days to get it to me? I believe the customs issue is more likely true.....or part of the truth. There are nation wide immigration sweeps this week end and i can't help but wonder if that's why customs is involved with this UPS facility. It would take at least two days to sweep their property and take what's relevant.......then operations as normal on Monday. If it's not this then someone please explain to me why UPS can't get a package from Seattle to Yakima in under 3 days. The package is scheduled to arrive today........it's a present for my daughter birthday that is also today......I ordered it a week ago. Something is fishy at this facility.
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June 2019 by Richard Volin
Good help and great people
