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December 2023 by Kelley Jones
Get help for my mom's phone they were very nice. No wait at all. Helped us out very well.
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November 2023 by Google user
Get help for my mom's phone they were very nice. No wait at all. Helped us out very well.
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September 2023 by Charles B.
Don't expect to make payments on your own schedule when disconnecting from Verizon. They have this evil tactic called "Backup Payment Plan" - whenever you share a credit card with them, they retain the "right" to bill it, in perpetuity, and get updates from your bank or credit union to bill any card that replaces it, whenever they want. I hate Verizon billing practices and advise every one to avoid doing business with them.
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June 2023 by Shawn K.
I came in to the store to ask about the plans available. I did not ask the associate to compare my plan with others but she insisted. What do you call Valley Girls these days? Proper English was not available in her vocabulary! "I mean your probably not eligible because of your current contract". "I um, don't know but um probably not". Honey #1 didn't ask you that, # 2 answer the question asked and #3 go back to school and learn proper English! This was a request for information not a comparison of my plan. Also your information should be a yes/no answer if your going to compare not a probably. Learn customer service or go work for a company packing boxes! Your not suited for public interaction! The service at Verizon has vastly declined over the last few years. Subpar at best....! M & M!
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June 2023 by Shannyn S.
This store sold a phone to someone using my account. They allowed a customer buy a phone and add it to my account. Had they checked the ID they would realize the customer in this store is not me. I would be concerned that they are not checking id's before billing an account. Thank goodness Verizon 1800 notified us.
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November 2022 by Archie N.
No phone number. To a store that sells phones and phone plans. Really? I need to make an alpt because phone customer service is useless and I can't make an appt cause the number listed on Google for the store is actually just the number to phone customer service. After 3 months of getting charged for an account I don't even have with Verizon, being told I need to go to a store in person, and now I can't reach the store to make an appt so I don't go in and have to wait and lose my damn mind for how much of my time has already been wasted because of THEIR mistake and I can't even do that. Verizon is one of the worst companies I've ever had an experience with and I've never even used them.
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April 2022 by Michael A.
A very first time going to this store to purchase a couple of new Smartphone devices. When we entered, there was just one other customer inside, so one of the representatives came over and began helping us. We were looking for a new iPhone 13 Pro and a Samsung Galaxy A12 phone. They did not have the A12, but had an A02s. Seemed alright since it was for a present. The iPhone 13 Pro was available, so I wanted the 256 GB one in Graphite. Used my $60.00 Device Dollars, too. The Asian guy who helped us was very helpful and knowledgeable about the different products. Had an easy time buying the phones and getting what we wanted at this store location. We will definitely be back next time! Employees were helpful and friendly to deal with. Decent location.
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March 2021 by Tim D.
I hate it when companies lie to you and then don't care.I've been a customer of Verizon for several decades. They're more expensive than other cellular companies by a large margin. And the only thing they used to have is better service area. That's really no longer the case. I had called their 800 number to have three devices removed from my account because they hadn't been used in a long time. During that call I asked if there were any promotions for device upgrades. I had been told that I could receive a $600 credit on a new device trading in my phone. I already had an appointment at this store, so I waited until I went there. I was assured that I'd be able to get that deal in the store. When I get to the store I get told that the trade-in deal is only for people on a far more expensive plan. I also get told that they can't modify my plan because of the pending change from the device removal earlier in the day. So the only thing I walk out with is a piece of paper instructing me to call the "Loyalty Team". The paper listed their open hours wrong and I ended up calling them a minute after they were closed for the day. Needless to say that the Loyalty Team didn't do anything but offer me a slight discount on the much more expensive plan. So I'm going to another company, got $600 off my new phone without a trade-in (from the new company), and will be paying a third of the cost I was monthly going forward. If you don't take care of your customers, don't expect them to stick around. I should have made a move way earlier. Don't let these elitist jerks charge you too much for bad service.
