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February 2024 by Jay Lam
Poor customer service
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January 2024 by Cass K
Waiting in line outside to go in was nearly a non-starter for me given it is winter and freezing out. Luckily Noone else wanted to waited so I only had a few mins of standing outside.The store staff were super helpful, there was a nice variety in store.
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January 2024 by 蒋雨彤
The prices in this outlet store are not cheap and there are no discounts. It is not recommended to go there. The waiters don’t care about cutting the queue, but there is still a long queue.
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January 2024 by A Chan
Waiting in line for 30 mins. Only 2 parties ahead of me.8 people came out and still not letting people in.And not many people inside the store too.
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January 2024 by Bart Cheng
Would have zero star if I can. The associates kept customers outside the store to line up while there is no customers inside. Staff are inattentive and not friendly. Not worth visiting.
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December 2023 by Kevin Kaufmann
There is a line to get the store that had very few people inside; further no one at the door to greet and communicate how long it will take to get in. I literally had a just a question if they carried a type of hat I would had paid whatever amount for. Worst service I have experienced in many many years. Will never shop there’s
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December 2023 by Nora Allison-Weiser
Amazing experience! I purchased a coat from this outlet and was assisted by a lovely salesperson who helped me try on different sizes and styles. I ended up purchasing a coat, but after a day or two, realized it wasn’t going to work for me. I had been wanting a Burberry coat for over a decade and wanted to make sure it was perfect! I went back to the outlet and worked with a different salesperson who was also incredible. She helped me exchange my purchase for a different product and I couldn’t be happier. The manager assisted with this transaction as well and was also a pleasure. I would definitely recommend this outlet to anyone in search of a Burberry product!
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October 2023 by James A. Loaris Jr.
I recently visited the Burberry Outlets, and I must say that I was quite disappointed. Despite the reputation of the brand, I found that nothing in the store really caught my interest. The selection seemed rather limited, and the prices, even for outlet items, were still quite high. I was hoping to find some unique pieces or great deals, but it just didn't live up to my expectations. If you're looking for a wide range of options or significant discounts, you might want to explore other outlet stores instead.
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September 2023 by Chaitanya Vobbilireddy
The associates in the store are extremely lazy. Every time we are here, we see more people coming out of the store than people being let in. I clearly see the associates browsing their phones instead of working. This store should prioritize serving customers.
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September 2023 by Tom Peterson
Had a great experience! Anna went above and beyond to help us.
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July 2023 by World now
Rude. They make you wait outside in the heat while they serve others. Nonsensical.
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June 2023 by Doug LaDuron
What can I say, the staff are amazing and go out of their way to assist you in finding what you want even if it is at another location.
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June 2023 by 미국사는트수 (미국사는트수)
They make you wait outside while the employees watch the people inside do nothing
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June 2023 by Landon T.
store is virtually empty but they make customers stand outside in the rain. COVID's been over for a year. trying a bit TOO HARD to project some semblance of exclusivity? that's laughable (it's Marysville not Tokyo). meanwhile your potential customers are waiting in the rain. if it's security you are worried about hire more security (I for one won't be back to purchase my $1500 shirts). my purchases would likely pay a security employee for for an entire weekend.
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May 2023 by Annika L.
I recently visited this store and was so disgusted how the store staff did not allow every customers to enter when one customer left the store encouraging a line up. This is such a disgusting practice and it was so obvious what they were doing. When I did eventually get in , I did not even wanted to shop there and left.
