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January 2024 by Liam Shields
Prices ring up different from the sale advertised. Whole rack of clothes marked at 40% off and rang up full price. When questioned the price I promptly got told that they are just miss placed and don’t belong there. If the manager knows they are misplaced and doesn’t belong but isn’t doing anything about it, wouldn’t that be concerned false advertising? Just seems shady that two out of my three Items rang up incorrect, and the employees seem to have to deal with this all the time.
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December 2023 by Stan Gonsalves
Great for rain gear and other outdoor wear.
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July 2023 by Gayle Wigmore
Always our favorite place to shop when we visit the outlet stores. They usually have most items on sale and a good selection.
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March 2023 by Zu Deze
Quite rude associates as the others indicated. Make some signage indicating the rules vs scolding customers.
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February 2023 by Steve Boekenoogen
Product selection not as good as it used to be. Help didn't know their products.
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January 2023 by Chris Floyd
I love this store! Great selection of clothes. There's always some great deals going on. Staff are typically helpful and friendly. Wheelchair accessible store.
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January 2023 by Aman Mehra
Rude sales associates who don’t want to do their jobs, and disrespect customers. I went on New Year Eve, and really liked a jacket. I was trying on 2 different sizes to make sure it fits, but this sales associate put the jackets back on the hanger immediately. When I returned, he frustratingly asked me to not leave the jackets on shelves because “there are other customers we want to sell items to as well”. I asked where else do I put them, and he said you hang them back on the hangers because “we don’t want to clean up after other people’s messes”. I left the shop immediately and I swear not to shop here ever again.
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August 2022 by Matt Hoffman
Not sure when Eddie Bauer stopped standing behind their products but beware. I tried to exchange a shirt that shrunk 1 entire size and a pair of shorts I had just bought that were tearing at the seam. They wouldn’t do it since they had been worn. I get to pay for poor manufacturing and below standard products instead. Not the Eddie Bauer I remember.
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July 2022 by J. S.
Excellent selection of outdoor clothing but customer service is hit or miss depending on the person.
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May 2022 by Toral Shah
Very poor customer service! I picked up a few coats to try on and headed towards the dressing rooms. There were no signs or anything and dressing rooms were empty. This lady associate with short hair (think it was a boy cut) and glasses walks up to me and tells me really rudely that I was not supposed to take the outerwear inside with an attitude and several ahems at the end of it like "ahem ahem ahem" at the end. I was shocked at the rudeness in the moment. She could have said that very nicely and it would be fine and I would totally understand. But there are no signs, she is telling me for the first time, why this attitude and rudeness, what did I do? I tried the coats outside in front of the mirror and quietly left the store.I was so mad for an hour after that, that I returned to the store and shared the feedback with her co-worker so she could pass it on to the rude associate. There really is no place for rude and harsh associates like this in customer facing roles. And, they need to remember that they are located in a mall with 50 other premium outlets right next to it, nobody would really care to come back if they are treated this poorly!! And it's because of returning customers like us that the business thrives and they have their jobs, so they better learn to treat people with respect. I am not ever going back to this store.
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April 2022 by Kaitlin Menchaca
I couldn't find a zip up jacket anywhere other than here. It was on sale, plus we got another 10% off for joining the rewards program. The jacket is really soft and pretty ?
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March 2022 by Ever Season
Great customer service! We went in here on a whim, not expecting to find anything. They had women's flannel-lined jeans on clearance, so we took a look at them. They didn't have the size we were looking for; however, a male worker informed us about ordering it online at the deeply discounted price! After thinking about it for a while, we went ahead and did so. Caitlin calmly assisted us, making the process easy. After much deciding, we purchased another pair of jeans and scheduled for it to be shipped. Caitlin's patience was exceptional! We appreciated the friendliness and helpfulness of the staff!
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February 2022 by E Charles Wright
Had another coupon from the rewards program they have...got a 30L reg $40 on sale half price and $10 coupon....self stuffed backpack for $10 and taxes....used the pack in the same trips for the shoes and Bath and Bodyworks item. For my walk back to the old truck. Intended use for pack is as a shopping bag ?...
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January 2022 by E Charles Wright
No issues, have been in and out there over several years...
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January 2022 by Rob I have a last name
Visited 12/14/21 The staff (Ed) was awesome very respectful, knowledgeable and personable. Worked hard to answer my questions, find the right sizes and outfit my family for an upcoming ski trip.