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June 2023 by Antonietta De Angelis
Hot and delicious food, efficient staff and nice atmosphere. 5 stars!
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June 2023 by Gina Beaudette
Julie was a fantastic waiter. The miso soup is a very large bowl and include tofu and seaweed - a lovely flavor, too. I ordered a side of rice and added a little and was completely satisfied.
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September 2022 by Linda L.
I normally don't buy shoes from Journeys but I saw they carried Birkenstock so I decided to go and try for size fitting. They had the style I had been looking for and it was the right fit so I decided to purchase them on the spot. Get to the cashier and the shoe rang up twice as much as the sticker price on the floor sample shoe. I inquired why the total was twice as much as the sticker price and the cashier grabbed the floor sample shoe and began to rip up the price sticker and simply said it had the wrong price.... REALLY that's how we are conducting business these days?? What happened to honoring the published sticker price?? I don't think I could ever shop here knowing the price could be different when I get to the cashier.
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August 2022 by Amy Ross
We shop regularly at the alderwood location, and will continue to drive the 20 extra minutes to do so. We went in today for school shoes for our kids. My daughter had pointed at platforms shoes, and I very clearly said no platform shoes. She is accident prone and rolls her ankles easily. The sales associate proceeds to ignore this completely and brings out between 4-6 pairs of shoes all with a platform sole. My daughter is like look how cute. I said I don’t know why we are continuing to try on platform shoes, when I was clear we will not be purchasing them. The sales associate continued encouraging my 11 year old daughter about the vibe and style, and picture wearing them to school. Saying if she can strut across the store she can wear them just fine. When I had already said no we won’t be purchasing platform shoes. It put us in a lousy position. Her dad walked out of the store because he was frustrated, and didn’t want to make a scene. I put all the shoes in the box took my daughter and left. We have never had this experience at the alderwood location and would recommend them.
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July 2022 by Jen W
The staff here are very friendly and helpful. I recommend shopping at this location! ♥
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December 2021 by Alexandria Tsalabutie
I got the wrong order. I specifically told one of the workers what I wanted to order because they did not have the size I wanted as it is a Christmas gift .... Finally got my order in and its not even close to what I had ordered now I do t know if I should send it back because Christmas is just around the corner or if I should just ho get my money back. I'm very disappointed
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October 2021 by Shaylene Lakins
Purchased two pairs of shoes for my kids and due to them not being with us, I specifically asked about the return policy. They stated as long as we provide the reciept and the shoes were unworn we'd be able to return them. Upon getting home, the shoes didn't fit right.. we tried bringing the unworn shoes back and they would not exchange or return them due to us not having the box... very frustrating as we would've just waited to buy them if I would've known we couldn't return them!
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January 2021 by M.K
Awesome shoe shopping experience, quick and painless. Excellent customer service!
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November 2020 by Taylor Walla
Went shopping with my boyfriend and a friend at this Journeys and all three of us found a nice pair of shoes. Their selection of Converse All stars is great. They didn’t have the best selection of sizes for every brand but I ended up liking the Converse more than what I was browsing to begin with. They were out of stock in my size for the brand Toms and I was offered the chance to try a men’s shoe in my size from their line which I passed. I would say their staff is definitely on the younger side and can be in a bit of a hurry to get you to purchase, but they’re nice kids and the store was in good condition. I felt comfortable trying on shoes there and was able to make a purchase I’ve been happy with, which means the most to me and earns them a great rating.
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May 2020 by T Z
Worst returning experirence.
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January 2020 by Ruomeng Wang
This guy named Chris was extremely unprofessional, uses swear words with other colleagues in front of customers, and was extremely rude. I will never step in any Journeys store in my life time because of this guy.
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January 2020 by Kimberly K.
Just a little reminder to your male employees, it's not a good idea to make fun of or mock your customers, especially while they're there. Wait until the store is closed or just keep your mouth shut. I know they didn't think we were listening but we came in as a group and our friend heard it.
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January 2020 by Connor Hazelwood
Employees were playing hacky sack, and almost hit my girlfriend in the head while we were looking at shoes. Employees did not apologize. We promptly left without making a purchase.
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January 2020 by chelsea gould
Great customer service and cute shoes!
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October 2019 by jackie Jamieson
Great service but wasn't impressed with selection or prices. In fact the one pair I finally decided on for my son was out of stock so we went to famous footwear because the worker was cool enough to direct us there when she could no linger help. Awesome service.