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March 2024 by Tammy Burris
Great, helpful staff. Great selection in Jewelry. Very helpful and knowledgeable when answering questions
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March 2024 by Harisa Cassano
Super helpful staff! The manager here is great!
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February 2024 by Alice Adams
We had a very good experience at Zales Outlet in Marysville WA. We were not pressured by sales people. Rosita was very helpful and pleasant to work with. She helped me find a beautiful wedding band set. We would definitely shop there again!
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February 2024 by Edward Butler
I purchased a pearl necklace for my wife for Christmas. When it was opened, my wife noticed the clasp was broken. We went to the store (within 30 days with receipt) and were told they would charge us to fix something they sold to me broken. The lady was abrupt and unhelpful. She seemed uninterested in helping us fix the Christmas present. Item was returned and you have lost my business.UPDATE: A month later, I have been contacted by the store manager to make things right. I declined because we won't shop here anymore, BUT they did contact me with a gift card offer.
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February 2024 by Joan Deutsch
I can’t say enough good things about the customer service at this store. I’ve been in there several times in recent years and the staff has always been helpful. I recently bought a pair of diamond studs and also gold hoops and couldn’t be happier with the quality.
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January 2024 by Sadie King
My husband bought me a pair of earrings for Christmas. I didn’t like the way they hung. I returned them for an exchange. No issues or questions asked. I have never had any issues at this store. The ladies are very pleasant and helpful. I do recommend this store to friends.
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January 2024 by Muriel Wolfer
Selena was SO amazing and kind! We are so thankful for her. ?
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December 2023 by Jennifer Pretlow
If negative stars were an option, this location would undoubtedly earn them. My experience here was anything but pleasant. The staff's unwarranted judgment, scrutinizing looks, and a general sense of not belonging made the visit uncomfortable for me and others. Getting a ring sized should not be such a terrible experience. The overall uptight demeanor and lack of professionalism left much to be desired. It's disheartening when a place meant for celebrating special moments treats customers with skepticism and disdain. I wholeheartedly recommend exploring alternative stores for a more positive and welcoming shopping experience. In simpler terms – steer clear, and do not shop here!
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December 2023 by Nicole Macri
ROBIN Parker At Zales was very un helpful . Went in for my 6 month check on my ring that I do regularly. Woman was degrading unhelpful tried to send me out the door with the wrong paper work not being attached to the right jewelry. Gave no attention to help no option to ask for someone else to help . Told me because I questioned her I need to go to the alderwood store with my poor attitude . She is rude ruthless and a horrible representation of your company !Libbey on the other hand spent tons of time working on finding paper work listening and digging to get the right stuff attached . 1000 percent went above and beyond and made sure all the paper work was right . She in no way needed to apologize for her counter parts actions but atleast was an amazing worker and because of her I will be back . Thank you Libbey
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November 2023 by J old email
Sadly I lost my beautiful wedding band after 13 years. Nancy and Rosita were absolutely amazing and helped me find the perfect replacement. They provided excellent customer service. I did not feel rushed. I was able to try on all the options I liked and the options they showed me. Thank you. Will definitely purchase again from them.
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October 2023 by Rocio Gonzalez
Liley was grate she helped me today and her customer servis skills are beyond grate. Thank you so much.
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August 2023 by Jennie Romandia
very kind very helpful professional staff, April was very patient and accommodating with my ring selection.
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July 2023 by Jennie Roman
very kind very helpful professional staff, April was very patient and accommodating with my ring selection.
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April 2023 by Ashley Wommack
The most nicest and genuinely caring people in the store here in Northern WA in Marysville. As a whole my family loves Zales, but if you are in the area go to this location.
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April 2023 by Jennifer Connelly
Depends on what people are working 2 lady's are really nice 2 others are snooty and act better than.
