evergreenDIRECT Credit Union has built a positive reputation among its members, many of whom have been with the credit union for years, spanning generations. Customers highlight the friendly and professional staff, who are dedicated to meeting their financial needs. Many members express satisfaction with the banking services, noting the security of their accounts and praising the efficient loan processes. For instance, one member was able to refinance their car loan with the help of staff, while others experienced quick and supportive service when applying for loans. However, some reviews caution against the insurance products offered by the credit union, specifically mentioning issues with claims related to disabilities. A member reported difficulties in receiving payment for a claim, describing the process as frustrating and alleging that the insurance policies are problematic. Despite the concerns regarding insurance, overall feedback emphasizes the credit union's strong customer service and commitment to its members. Many customers recommend evergreenDIRECT for anyone seeking reliable banking services in a friendly, hometown environment.
Friendly if opinionated and wrong-headed people I guess but idk not very accommodating to like idk normal banking needs. Very fast and loose with identity account info and stuff had my info leaked like right away.
Overall meh
December 2024
I worked with Colleen she got my loans done super fast every time. Awesome experience thanks again.
February 2024
I have been with this credit union since 1994 and have always been happy with all my financial needs. The staff have always been friendly and professional. I would greatly recommend them.
