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“I have been renting storage units with Armor Storage at the Lacey location for several years now and couldn’t be more pleased. Bryant the store manager has always been more then accommodating to all my needs always friendly and professional excellent customer service this business is exceptional on all levels I recommend this Armor Storage location above any and all other storage rentals 100%!!”
“These folks are great. Went in on Monday to see if they could put a tow package on my new Honda CRV. They were able to schedule me for the following Friday and it was in the shop for two hours. Good quality workmanship and the price was very reasonable. These people were very helpful too in explaining to me the options and what the cost would be. I've use these folks to install trailer hitches before and I definitely would recommend them.”
“These guys are awesome! Matt and John with their team really took care of my family and I. When we really needed it on our move to Washington. Being very helpful and understanding of your unique situation. I recommend 10 out of 10.”
“Super great customer service at Bay Storage location in Olympia, Washington. Great value, appreciate the relatively low rates. Better than expected experience. Very flexible and convenient after hours circumstances.”
“Super professional, efficient and friendly service from Teresa(my apologies if I misspelled your name), U-Haul representative. She had me in & out of there in no time, flat. I HIGHLY recommend this office. Thank you for making my move easy, Teresa.”
“Amazing staff here.. Not sure how many employees there are but I've experienced amazing customer service from 2 different ladies on separate occasions. Both went above and beyond to ensure my needs were met with fast and courteous service.”
“Great location. Clean and nice place. I rented the van for a golf tournament in Auburn. The gal at the front was very interactive and kind. The van was clean, the ride was smooth and our event was a success. When I went to return the van, I needed to fill the gas tank but when I got to the station, I couldn’t find the gas tank. I looked all over the van. I even YouTubed it, couldn’t find it. I returned the van with a half tank of gas and had to pay the $6 per gallon. I did try to fill it. I’d suggest making sure you know where the gas tank is before you leave with a Uhaul.
Besides that the van was clean, and easy to drive. Customer service was excellent. I’ll be renting from them again (and asking about the gas tank) LOL”
“The people here were so kind and helpful -- they restored some of my faith in humanity. I think they understand that someone renting a U-Haul is probably doing something stressful. They also helped me find the most affordable way to rent what I needed. They really made me feel at ease; I would recommend them to everyone from my own kids to an elderly customer.”
“i have no criticism. The trip was a seamless experience and your staff was wonderful. Also I was glad to be able to reserve a truck online. Thanks for being here. Luv you guys.”
“I had a local move recently and this location had the only large truck available on short notice. I showed up the next day and had to wait in line behind 2 other customers for about 20 minutes, but it seemed like a rare occurance that more than one customer shows up at the same time on a weekday. When it was my turn, the lady in charge treated my well and due to the long wait she deducted the rental fee for a dozen moving blankets for the inconvenience. She also took the time to inspect the vehicle with me, although she gave me the form to sign before I had a chance to confirm the fuel gauge was 100%. It was. I ended up returning the truck after hours, which was super easy. I got an email the next day confirming the truck's return and no additional charges. As a tip, when returning after hours, be sure to lock the blankets in the cab. I didn't rent a hand truck, but I would have tossed it in the cab as well rather than risk it being stolen from the back of the truck before morning.”
“Dan was very kind and helpful. He was also very patient with a difficult customer who was in front of me. Mike was also helpful and made sure the vehicle I rented was clean and ready.”
“Rented a truck here last year for a short distance move. Booked online in advance, truck was ready at scheduled time (9:00 a.m.), I was aware of the $150 deposit because I did read the policies on the website before I reserved, although the $150 was refunded back to my card in just a couple of days. I provided my insurance info, license, credit card, they walked me around the truck to confirm the condition and I was in and out in under 15 minutes. Truck price was exactly as expected, it was actually a little less because I ended up over estimating the milage I would need. Filled it with gas and returned on time the next morning without issue. Seamless rental experience”
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“Our neighborhood Uhaul dealers all rock. My favorite is Lacey Blvd, but that's because Franklin (the guard dog) is charming (presumably providing you're behaving).”