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July 2024 by Michael “Darkswede!” C
My experience was in May, 2022. The Stihl saw technician in 2022 is incompetent. I hope they have a new tech.
This review is STRICTLY for the Stihl Chainsaw Service Desk and does not apply to the irrigation/plumbing and feed side of the store (which is great).
I brought in a relatively new professional level saw MS-261CM to diagnose a problem with the powerhead while I was clearing hazard trees along trails on Thompson Ridge after the Cedar Creek Fire. The saw bogged down and died after running fine for only 3 minutes and I couldn't get it started again. The service tech said he'd hook it up and run diagnostics and report back within 1 week. He had it on his work bench for OVER 2 months. I had left messages 3x asking for a status update. After 10 weeks, he called me and said he couldn't figure out what was wrong. He didn't charge me anything and handed me back my 261 with a shrug. To add insult to injury, he reassembled the saw without the master control switch connecting rod (the part to adjust the choke to run and to stop the motor). Fast forward 2 years and I'm down in the PNW Stihl distribution/service center in Centralia, WA and they run diagnostics and under 1 min later, they tell me what's wrong >>> you have a bad fuel solenoid. They hand me a complete carburetor assembly and say it's covered under warranty. I install the carb in under 15 minutes and my saw is running fine.
So my saw was down the entire summer of 2022 when there was A LOT of post fire clean up for no good reason other than the tech couldn't understand the computer diagnostics to identify the problem. One faulty solenoid that was covered under warranty.
I sure hope Cascade Pipe has a new chainsaw tech working there now but I will be driving to Sedro Wooley or Wenatchee for future saw service.
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May 2024 by Phil Quevillon
Friendly staff, very knowledgeable
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June 2023 by Virginia Hammer
The ermine at the cash register is the cutest. The pipes and feed are first-rate.
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August 2022 by David Schulz
Everything you need at one store
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June 2022 by T C
Super friendly staff. They had exactly what we needed.
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June 2022 by scot bacon
A plus service and support.
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May 2022 by Wendy Ward
The staff at Cascade pipe and feed are always friendly and helpful. They came to my rescue again today
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August 2021 by Doug Milne
Pipe and couplings all in stock. Thank you.
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July 2021 by Chuck Peters
Good people. Knowledgeable, helpful and no pressure. Such a relief compared to the big stores
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September 2020 by Arthur Kepler
Super knowledgeable and they carry so many types of hardware.
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July 2020 by Mantis Smith
Super helpful staff with everything I needed! Thanks!
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November 2019 by Steve G.
I went in and picked up a new Stihl chainsaw and Steve W. was a great help. Got it up and running and showed me most everything I need know to use it. Great service and people..
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November 2019 by Tiago Pacheco
Great store. Amazing customer service. Highly recommended.
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October 2019 by Nicole Goodman
Great place with some of the best customer service you'll ever find. Always got what you need and if you can't find something they will order it and have it shipped there as soon as they can. Reasonable prices!!!
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July 2019 by Travis Smith
Super helpful staff with everything I needed! Thanks!
