-
June 2023 by maria a.
Couple nights ago came into my local Macy's was very disappointed in the customer service, talked to a man named Jacobo and was disappointed by his rude and dismissive tone toward me. Would not recommend asking for his help. DO BETTER MACYS! Value your customers!!!
-
February 2020 by Cheli Quiroz
Excelente servicio y muy buen trató felicidades a todo el personal
-
January 2020 by Jen S.
Two months ago my Macys credit card got hacked. I never lost my card as it was always with me in my purse. When i checked online at my balance, it was almost $2400...how could this be? Turns out an employee at Macys here in Union Gap stole my credit card number and the bought 20 cashmere sweaters. I called the manager at this Macy's first thing and I made a police report. They caught the criminal on video. The police to me this person stole many Macy's credit card numbers. No apology of any kind from Macys. Fearfully i went back to Macy's and bought some pants. Got them home and they had forgotten to take off the anti theft attachment. I called and Macy's said i would have to bring them back to get it removed. I brought them back with the receipt. While i was there I wanted to purchace another pair since it's a hassle to get back into town for me. I asked if I could get another pair of pants just like these in a different color at the price i had paid 3 days ago. She told me no. REALLY????It was the least Macy's could have done for me after all I've been through with them
-
November 2019 by Leslie Neely
I think your commercial with the little girl saying... " she wants to be Santa Claus" kids are making fun of her because she's a girl. I'll have to say with all the bullying going on and you have the nerve to make a commercial out of bullying. Of course the end of commercial her parents make her feel better. BUT THAT IS THE SADDEST, WORST COMMERCIAL I HAVE EVER SEEN!!! MAKES ME SICK AND SO SAD.
-
September 2019 by Constantine K.
This store was too expensive and the customers were very rude it seems like I have to cut of a arm and a leg to even buy a watch
-
September 2019 by Darlene Curry
My favorite store in Union Gap!
-
August 2019 by Out And Abou T.
****DO NOT BUY ANYTHING FROM HERE**** ****** ZERO STARS ****** I purchased a couch from here and had an issue with the legs within the first month so having the couch (first red flag - quality). I called the warranty service through Macy's and boy was it a a joke. The CS reps are rude and many of them don't care to understand the problems that their products are defectiv (red flag #2). I asked to speak with a supervisor and they just had me on hold for 20 min before I hung up (red flag #3)... Forget about the "worry no more" extra warranty because they just deny your claim, saying that it's your fault. I'm telling everyone to stay away!!!!! Macys you've LOST ANOTHER CUSTOMER! No wonder your company is doing so poorly. Your products and customer service are horrible. Anything related to Macys should be avoided. I used to watch the thanksgiving parade but now I won't and I'm sharing my experience hoping to save some of you from a terrible waste of time and hard earned money... Goodbye forever Macys. You suck.
-
August 2019 by Mike S.
Went in today shopping for mattress. Having recently purchased a sleep number bed which turned out to not fit my needs, slept hot, and basically felt like a really expensive air mattress I was on the hunt for a new bed. I walked into the mattress department and Ed Breuner approaches me and my wife. I told him we were just looking and we didn't need any help. We thought we were looking for a regular non pillow top mattress. He obliged to our wishes and let us look no pressure. After trying some mattresses he gave us some advice and left us to try different mattresses until we narrowed down what we were looking for. When it came time for us to ask some questions he was the most knowledgeable and informative sales rep about the products that were represented on his sales floor. He was polite, friendly and personable and wasn't pushy. He made sure we were comfortable in our decision before we decided to buy a mattress. After all was said and done he gave us his card and said if we had any further questions give him a call. We had such a pleasant experience and such excellent customer service we gave a friend of ours who is in the market for a mattress his information.
-
July 2019 by Katlynn Hanks Morales
Macy’s LOST my wedding ring! Yes, you read that right. I wore my engagement ring for only eight months until a diamond fell out. I initially brought my ring in on the 15th of May to be fixed. A predicted 2-3 week repair time was given. After a month and a half of unanswered customer service phone calls, rude associates, telling me they didn’t know where my ring was when I would come into the store, they finally told me they sent my ring in to be fixed on May 30th. I finally
-
July 2019 by Tammim N.
Located in Pleasanton off of Rosewood Drive near a strip mall (Near a Starbucks if you need a coffee fix). This location has a wide variety of selections from Sofas to Beds and everything in between! We were greeted by Greg, one of the Reps there. The nice gentlemen asked how we were doing and what brought us in. I explained to him that we were looking for a new sofa because we gifted my sister with our current sofa, since she just got her first place! He wasn't pushy and allowed us to look around. At this time we looked and found a 5-Piece Chaise Sectional Sofa with an Ottoman, that we thought would be perfect for our Condo. Later we went home to measure the living room area and found that our choice was a little too big for our Condo's living room area (Sectional Originally Approx. Total Dimensions: 148"W x 113"D x 30"H; 376cm x 287cm x 76cm). Greg, reminded us that we can customize the Chaise as well as the pieces to fit our needs or style. So our 5-Piece Chaise Sectional Sofa turned into a 6-Piece Chaise Sectional Sofa (Total approx. dimensions: 100"W x 128"D x 30"H) with the color that we wanted including the Ottoman. Greg was very accommodating and helped us customize the Sectional Sofa that we choose. He helped us make the best choices to fit our needs and we didn't have to put any stress into our decisions. All in all I recommend you check this place out for your furniture needs. Great customer service bundled into great selections, it's a win/win for everyone involved!
-
July 2019 by Nick J.
Don't waste your time our money here. These guys have screwed me over twice. The only reason I let it happen a second time is I ordered additional pieces for the original sectional I bought. If I could have gotten them anywhere else I would have. They change my delivery window 20 minutes before the scheduled time after I had already taken off of work and driven home. Then they no call no showed the updated delivery time. Wasting my time, gas, and time off of work and I have nothing to show for it.
-
June 2019 by Luke H.
Would not recommend. I bought a number of furniture pieces here and was talked into buying the warranty on the furniture. Here is the thing. It's a total scam! If you clean exactly how they advise and follow the policy word for word they find a way to stop warranty coverage. Not only that but I had a claim that took 9 months to process! 9 months! Then they sent the replacement fabric by itself! Fabric that needs to be installed on the sofa itself not just a cover. But then they told me that too much time had passed!!!! It took THEM 9 months! On the original piece that wasn't replaced they told me that it has excessive stain! It was the stain they "cleaned" the list goes on. Unbelievable the scam they are running. I contacted the store from the store with no reply... not that I was expecting anything else.
-
June 2019 by Mimi W.
Many options, helpful staff, had a credit from a previous purchase covered by the 'worry no more' program so we came to this location to redeem. Great layout
-
May 2019 by Allie M.
I came in here looking to purchase some furniture & not once was I greeted nor acknowledged. It wasn't busy at all and I did see salesmen just sitting around. When I was making my way to the front someone had walked in and he was acknowledged & asked if he needed help. Never once in my life had I felt so discriminated. I will definitely not be back due to the lack of customer service skills. I do not leave reviews like this but this service was completely unacceptable.
-
May 2019 by James R.
Well Macy's refunded me a considerable amount for all my troubles and apologized for all their mess ups. I am happy they stood by their commitment to the customer. Nowadays this is hard to find. I am happy with the furniture and the quality. It's unfortunate that it took so long and the were so many issues but they did stand by the their word to make it right and I am pleased that they did.
