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October 2024 by José Perez
Customer service terrible came around 6:30pm.
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October 2024 by Adrian
BEWARE THEY WILL BILL YOU WHEN YOU CAN'T PAY A MONTH OR 2 THE BILL WILL COME REGARDLESS IF YOU CAN PAY OR NOT !!!!
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October 2024 by Cameron Wilson
First couple of weeks were a little rocky, but ever since works flawlessly.
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September 2024 by Katherine Weddle
I went into this store to see if they could help me with my phone. I was the only customer and there were 2 employees. I told them ⁵I was old so please be patient. One employee-the man took my phone and said I ⁰have no idea what you did. I asked if he could put the home page with the picture I wanted. He put another picture on and handed it back. I said that's not what I wanted-he said well beggers can't be choosers and walked away.
The other employee ¹looked at my phone and said I wouldn't have my phone set up like this. That was all she said.
I was treated so disrespectfully and dismissed.
I will never ever set foot in that store again. I may even cancel my spectrum account and go somewhere else where if I need help I won't be treated like that
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September 2024 by Linda Lorton
Prices gone up again. 90 bucks a month! outrageous
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August 2024 by Maritza Padilla-Horta
Waited for a really long time then two guys with no reservation walk in and get helped before 6 of us just because they activated with the guy and got their phone they should have to wait in line as well terrible customer service this exactly why I canceled
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July 2024 by Brenda Suarez
I called to get the WiFi plan and this lady took my personal phone number from the system and is texting me being so rude this is not professional at all. This is harassment i simply said no multiple times she should’ve got the memo.
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June 2024 by R. Shafer
Drove about 2 hrs round trip to ask questions about their TV service. Nice store but they lied. Left with streaming box and was told I could use the cloud DVR and record single shows or series. Got home and set everything up but couldn't figure out how to record. Called Spectrum support only to find out it's not available and they don't know when it will return. It has also been disabled for awhile. Everything makes sense now because the rep in the store was trying to tell me to use the on demand because it was better than the cloud DVR. Waste of time.
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March 2024 by richard skeen
Long wait times
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February 2024 by Luis Ortiz
The prices are very expensive
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December 2023 by Saul Campos
Very unprofessional employees Tina was very rude talking to her co workers while helping a customer talking about can’t wait till 6 o clock to leave. I don’t know why they even apply for a customer service position if they aren’t willing to help the customers the way they were hired to do so. The other employees kept on walking to the back room to hide just killing time all while there was like 12 customers standing waiting to get called. Once again very unprofessional employees
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October 2023 by Mary Metcalf
This was the first time I was in there. Stood there for a long time before I realized I had to 'sign in' to get in line. They should have it marked better. For those who aren't tech savvy or don't have a smartphone, I could see that could be very frustrating. Why not just take a number? Once I was helped, the staff were very friendly and knowledgeable.
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September 2023 by Jeremiah Hastings
When you make a reservation on-line all you have to do is check in at the kiosk with your confirmation number and you’ll go straight to the front of the line. It’s worth it!
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August 2023 by Lawrence Bennett
waited for nearly over a half an hour. I just had some billing concerns, nothing more. clerks were very unprofessional. clerks sound like they were having conversations with customers that were not related to customer service. clerks need to learn to answer questions, address issues in a timely matter. I work night shift now. I'm afraid to go back and having to wait a long time to address my billing issues, which are always resolved in a few minutes. clerks are very unprofessional.
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July 2023 by Judith Rivas
Worst service I’ve received. I spoke to an employee named Yesenia and she was extremely rude. I asked her to assist me with returning equipment first she told me “why did it take you so long to return these then?” With the worst attitude then proceeded to say she didn’t care if I reached out to a supervisor to file a complaint because she was planning on quitting regardless. I am disappointed in the service she provided so unprofessional. Spectrum do better. Extremely disappointed. Reevaluate your employees.
