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November 2023 by Sandra Woodward
I'm very thankful to Sergio Cornejo for getting me through a horrible dilemma with my Jeep Cherokee. I was stranded in a bay at a Yakima car wash when my vehicle wouldn't start. Thanks to AAA for towing my vehicle to the Yakima Jeep Dealership for diagnostic testing. Sergio and his colleagues had a very busy schedule, but they were able to get my car in driving condition rather quickly. I greatly appreciated Sergio's communication and updates to the status of my vehicle. The repairs were completed which allowed me to get to Seattle in time to make my airline flight. Thank you Sergio and the Service Department at the Yakima Jeep Dealership. You do care about your customers!Sincerely,Sandra Woodward
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November 2023 by Lori Tochterman
Everyone was wonderful! They kept us inform about delivery dates and made the entire process painless! It only took a couple of hours to drive off the lot with a full tank of gas!
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November 2023 by Megan G.
Do not recommend using the service department! We had a coupon and decided to try having the oil changed there. We booked an appointment for 10 am. They were great and let us drop off our vehicle the night before. Well 3pm rolls around and no word yet in the car being done. We called and the guy didn't know and says he will call back.... 45 mins later we call again and he still didn't know. Lucky he did find out it was done. Go in to get the car and give the coupon we had mentioned and they refused to take it! They do have a sign posted below where you stand to check out but the coupon does not say it won't be honored at some locations! Absolutely awful experience and now we are out more money than expected. Heck the coupon even says it's for Yakima but they won't take them!
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October 2023 by Silvia Ramos
My husband and I have purchased many trucks from Pepe. He’s transparent, honest, professional and has an amazing customer service. If you want a good sales person with financial background experience, stop by and ask for Pepe! He meets all of my checks on my list!✅✅✅ Here’s a picture of my new toy!?
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September 2023 by TeachNTravel
I recently had my car serviced here and it was fantastic! The entire process, from drop-off to pickup, was seamless. As a busy teacher, convenience matters to me, and they exceeded my expectations.I also appreciated the transparent communication throughout the service. They explained everything clearly and never made me feel rushed, even though I had questions. This level of customer care is genuinely refreshing. A+
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September 2023 by gamingguru
My recent visit here was a pleasant surprise. The environment was welcoming and the sales team was genuinely friendly.What impressed me the most was the dedication of my salesman Denio. He worked diligently to help me find the right car within my budget, making the whole process smooth as butter.I highly recommend this dealership if you're in the market for a new vehicle! They provide a friendly atmosphere and go the extra mile to get you into the car you want.
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September 2023 by spookyszn
This dealership's service department is exceptional! I had a troubling noise in my car, and they fixed it promptly and effectively. Their expertise and dedication to customer satisfaction left me thoroughly impressed. I highly recommend their service. Five stars!
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September 2023 by Caffeine Ghost
Fabulous dealership! The staff was friendly, knowledgeable, and eager to help me find the perfect car. The selection of vehicles was impressive, and I couldn't be happier with my purchase. They made the entire process smooth and enjoyable. ?
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September 2023 by Angie Stone
Shaun and James were great! They got me in a nice new Jeep and gave me a more than fair price for my trade in! Friendly professional and helpful!
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August 2023 by Photography by B
I had a fantastic experience at this dealership! The staff is friendly and knowledgeable. What really impressed me was their commitment to finding the right fit for me, rather than just making a sale. Their transparent and honest approach made the whole process a breeze. I'm thrilled with my new rig and the top-notch service I received.
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August 2023 by Rubi
Had an absolutely amazing experience at Jeep! THANK YOU PEPE for making it all possible! I was very particular about the color I wanted and almost thought it wasn’t going to happen but Pepe made it happen! Sarge green all the way!!! Pepe and James were able to answer all my questions and made me feel confident about my choice! 10/10 recommend ???
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August 2023 by Sheila Casey
I recently purchased a new Jeep Compass from the Yakima Chrysler Dodge Jeep dealership and had a great experience! I wasn’t sure when I went in if I was actually going to buy or was just looking (my older car was paid off and I was worried about how much the payment would be with a new one) but the friendly, helpful staff there quickly put me at ease and helped me find my perfect vehicle!Shaun and Corey were both really helpful and professional! The dealership is very clean and every employee I met was super friendly.I love my new car and highly recommend Yakima Chrysler Dodge Jeep Fiat to anyone looking for a new car and a great experience during the buying process!
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August 2023 by Brittanie Allyson
If I could rate this 11 stars I would but ig I’ll stick to the highest on here at 5 stars but they deserve way more! I WANNA GIVE A BIG THANK YOU TO PEPE!!! He went above and beyond with helping us get the car we’ve been wanting, the 2023 dodge hornet gt! We came in at first but couldn’t get approved right away and he still went out of his way to try other car options and banks that could fit what we qualified for but in the end he made what seemed like the impossible happen and managed to get us into our new dodge baby that we’ve been keeping our eye on! Highly recommend everyone’s service and babysitting skills lol as they watched over our baby girl while we tested out cars and all their help and advice at dodge especially Pepe he’s the best! He’ll immediately help u out, keep great communication, treat u like family, and work his butt off to get u a good deal on a brand new car! He’s definitely won over a forever satisfied customer!
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August 2023 by Joanne Clark
I don't normally write a review or give surveys for that matter but I have never had a complaint with this dealership. In reading reviews, which I do, I have always read the good and the bad. Lets face it, you will always see both in most cases.Back in 2019, Juan sold me my 2018 Jeep Cherokee Latitude. Imagine my surprise to have him greet me when I brought my Jeep in for it's 50K mile check up recently. Juan now works in the service department and still offers the best customer service as the day he sold me my Jeep. One happy customer here! Love this dealership!!
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June 2023 by Floyd Standifer IV
I was on my way to Boise for Drill weekend, Friday the 23rd of June. My fuel pump on my 07 Dodge Charger failed. AAAtow truck driver dropped me and my Charger off at Yakima Dodge, and they managed to fit me in right away. The service was awesome. Pat, the tech did an amazing job as well as Angel. They moved as fast as possible to get me back on the road as quickly as possible. My Hats off To the Yakima Dodge crew, I am extremely Greatful for what they did for me. Thank you Very much.