“David Jensen at Keybank went above and beyond when it came to helping us with our mother's accounts when she passed. He was kind, compassionate and so knowledgeable that my sister and I are considering changing banks. I also plan to use Keybank to open the Estate account because of him. I can't thank him enough for all he did for us during such a sensitive time!”
“If you are looking for a hometown Bank that offers all the services of the big impersonal banks, look no further than our very own Columbia Bank, Shelton, Washington
Personnel are courteous, knowledgeable, and efficient.
Daisy Terry, Personal Banker, represents the caliber of professionalism & expertise I have encountered every Columbia Bank visit.
Beyond the basics, she is patient, clearly willing to ensure complete understanding, even in difficult circumstances.
Daisy Terry & the entire Columbia Bank staff will make you feel welcome, not just a number, and provide a satisfying banking experience.
I wholeheartedly recommend Columbia Bank for any & all banking needs
Kathleen Soverns”
“My husband and I had a great experience with the Shelton Branch yesterday. We recently opened a car loan and had to set up ACH payment. Christine and Charlie were very friendly, informative, garnered excellent patience with our questions for understanding the process thru them & was very helpful in explaining our other options available for debt consolidation, home loans, construction loans etc. We thought we had to make our first payment manually, due to time constraints, however Amber reached out to me and said that wouldn’t be necessary and the ACH would pull out first payment in time (with only 2 business days before due (as they are closed on weekends) & this took a lot of stress off my shoulders to make sure it wasn’t late.I only give 4 stars because it sure would be nice to have Saturday hours for ones who aren’t local to be able to do business other than during the week. Other than that, everyone we have encountered so far has been extremely nice and helpful. Today was our first day ,so we will see how things go. I do agree with another reviewer in stating an Olympia Branch would be Nice & maybe a Hoquiam Branch as well.”
“Very clean business, welcoming staff. Working with Bank Manager, Jacqualine, was an absolute pleasure. She made us feel comfortable, took an interest in us, and was incredibly helpful. She made a few transactions that needed to be handled feel as though they were easy and painless.”
“Hi my name is Misty Stacy and I absolutely love love love love love my bank. they treat you like your family like you're part of the team and are honest, generous, very extremely helpful. they always make it a goal to get to know their customers that are coming in and out and know what their going to ask or you know anything. but you are their number one priority on the top of the list. I haven't ever had any bad experiences with this Bank. I've had it off and on for many many years for the last few decades. I would say my first bank account through this Bank was when I was 7 years old and I'm 43 years old now and I can tell you this right off is throughout the years of me and my parents being a member through this Bank. it's just an all positive environment. it's a respectful environment in the people that work there, including the people that come in and out that remembers of this Bank. you don't hear any crispers or profanity. I know you don't see anybody being mad or frustrated or having the outburst of any negativity. they are always on their feet. they act like they're professionals at their jobs. if they do end up getting a hiccup if something that they don't understand they go and they just briefly ask their manager and then they come back in. like you know professionals do and then they just explain to you about the hiccup that happens in your account or whatever it's going on. but yeah I for one I will always be recommending OCCU to friends and family and people that I just meet because they also put percentages into your account as well. if you've been through them for a while, they will work with you on anything. if let's say you don't have the credit to buy a new vehicle or to buy a new home or to get a loan, they will sit down with you in a completely separate office away from all other members and it is just you And the associate through the bank so I give this Bank more than just a five star. I give it a 10-star A+ plus 100%. I love this Bank and I won't ever go to another bank or through another bank because they don't meet all my needs like this bank does”
“The team in the Steamboat branch are super helpful. Very informative and quick to provide the right solution to any problems.
Shout out to Caly for getting all our accounts setup correctly!”