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November 2023 by Carson B.
Had an issue regarding coil packs and misfiring which in itself is a simple fix, but the fact that within 2 hours of initially contacting them i dropped it off, got a diagnosis, a repair, and driving it home is amazing. Not sure if it was great timing or what, but i've never had a shop fix something for me that fast. To me, the efficiency made the price worth it.
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July 2023 by Deaglefly
Way overpriced, and the main dude maybe the owner idk isn’t very friendly to particular people
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June 2023 by Jeffrey Mcmanemy
I’ve used AIR for years. I used to be in the auto body business and we used John and his guys. They do a awesome job! I’ve never had one problem or complaint with them. They worked on my BMW yesterday and again everything was first rate!!!
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May 2023 by Robin Hood
Prompt, professional and clean! Great spot for all your BMW repair needs that won't break the bank like the stealership!!
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May 2023 by MJ M
Great service! Have used this place for my BMW on several occasions this year. Would recommend!
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January 2023 by Amy Marie
They don't know foreign cars or have the technology to properly fix them.*edit 1*I asked them to fix 3 things (dome light, trunk shelf, and cig charger). They only fixed the cig charger while also disconnecting my all-terrain controls (in the middle of winter). They charged me $200 for the diagnostic and a fixed fuse. They had the vehicle at their shop from 9am - 5pm. They asked me to return the car to further investigate why the all-terrain controls no longer work. To fix their mistake, I'm having to take the car to the dealer. So my advice is to skip these mechanics and take your car to the dealer or another shop.*edit 2*Oh, I am dishonest? Noted. I brought you EASY fixes and you ruined my controls because you don't know how to repair RANGE ROVERS. That's the truth.
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January 2023 by Amy Newcomb
They don't know foreign cars or have the technology to properly fix them.*edit 1*I asked them to fix 3 things (dome light, trunk shelf, and cig charger). They only fixed the cig charger while also disconnecting my all-terrain controls (in the middle of winter). They charged me $200 for the diagnostic and a fixed fuse. They had the vehicle at their shop from 9am - 5pm. They asked me to return the car to further investigate why the all-terrain controls no longer work. To fix their mistake, I'm having to take the car to the dealer. So my advice is to skip these mechanics and take your car to the dealer or another shop.*edit 2*Oh, I am dishonest? Noted. I brought you EASY fixes and you ruined my controls because you don't know how to repair RANGE ROVERS. That's the truth.
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November 2022 by Terrence H
Reached out to AIR Import after taking my luxury SUV to a collision repair shop on S. Tacoma Way (where they caused mechanical damage).The collision center denied responsibility even though the vehicle drove fine when it was dropped off.I called AIR and coordinated with them to get it towed and delivered to the shop. AIR was able to make the repair and get me back on the road.
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November 2022 by Eric Roland
My wife and I have been going to AIR Imports for over 15 years. Great customer service and awesome service. From our domestic to foreign vehicles, these guys does it all.Services: Auto engine diagnostic
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October 2022 by clayton d.
I made an appointment via phone and provided my information including the issue I was having with my Alfa. I arrived around 9am on the morning of my appointment and there seemed to be no record of me as I was asked all of the same questions and after handing over the keys told I would receive an email or a call. An email was generated during my visit (based on time stamp), however no follow up call or email. Given that the issue was a non-working cooling fan I was expecting to get a call informing me what any needed parts would cost along with estimate to repair. No call, no email. I called at 5pm and was told my car was ready to be picked up and that it would be to difficult to track down parts therefore AIR would not be interested in this repair. While I have had shops turn down work before for various reasons, I have never been charged $165 for a diagnostic. Especially after the issue was already identified and all I was being told is that I have a burned terminal on my cooling fan motor wiring harness. The wiring harness is visible as you raise the hood and look down. It takes less than 1 minute to find this wiring harness and possibly 2 minutes to inspect it. I was told there diagnostic equipment cost 10k and the mechanic needed 45 minutes to find the burnt harness so they rounded up to an hour. Lost 4 days on this repair and $165. Got home and tracked down the parts in under 10 minutes at Alfa Parts Exchange for an extremely reasonable price, 209-365-1383. I'll do it myself.
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October 2022 by Premier Reviewer ..
I was so worried about my car but John did the repair on my transmission. I'm so relieved and couldn't be happier. He is highly skilled and can do the work just like the dealer. Now I have a go to place for repairs only the dealer can do, but John can for a fraction of the price. I highly recommend this place. They do excellent work! Thank you John.
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August 2022 by Kevin Lee
I really tried to work with this place, but the lack of respect I was paid and the quality of work was abysmal. I took my vintage Mercedes here to fix and timing issue that I actually caused when replacing my timing chain. The timing chain slipped when I fed in the new one and the car missed and stumbled ever since. I took it to AIR and told them exactly what happened and what needed to happen to get the car back running correctly. I made sure it was noted for the mechanic that worked on it. I was then presented a bill for over $3200.00 dollars in unnecessary repairs, on top of it they didn't correct the timing and John argued with me about how the timing was correct in the book and this was either bad gas or a fuel distributor. Ignoring the fact that I told them that the car ran just fine prior to me doing the timing chain. I called back sometime later and tried to get them to stand by their work and make it right. They said to bring it back in, so I reiterated what was wrong and how to fix it, also in the mechanic notes. To top it off I was presented with a bill for $900.00 with another $900.00 in recommended unnecessary repairs. The car timing was not corrected as I told them needed to be done. Then they made the excuse that it's bad gas again (even though the gas was fresh), the motor mounts needed to be changed and that these Mercedes never ran smoothly from the factory!! Anyone that owns a W126 Mercedes knows that's complete BS. I tried to call and email them to work out a resolution, no response. This place is just interested in replacing parts at your expense, find someplace else this place is hot garbage at best, you and your car deserve better. Run from this place, don't let the good reviews fool you, read the negative reviews first, it's where the truth is!!Services: Engine repair
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August 2022 by BadCode 4o4
unfortunately cost of repairs was too much for my car so didn't get any work done and can't comment on that. however, guy was super friendly, patient with my 100's of questions. would def give them a try another time
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August 2022 by T B
They kindly took time out to help me with a very stubborn bolt on my mountain bike, which is technically an import come to think of it ?Very cool! Thanks again!
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August 2022 by Kevin L.
I really tried to work with this place, but the lack of respect I was paid and the quality of work was abysmal. I took my vintage Mercedes here to fix and timing issue that I actually caused when replacing my timing chain. The timing chain slipped when I fed in the new one and the car missed and stumbled ever since. I took it to AIR and told them exactly what happened and what needed to happen to get the car back running correctly. I made sure it was noted for the mechanic that worked on it. I was then presented a bill for over $3200.00 dollars in unnecessary repairs, on top of it they didn't correct the timing and John argued with me about how the timing was correct in the book and this was either bad gas or a fuel distributor. Ignoring the fact that I told them that the car ran just fine prior to me doing the timing chain. I called back sometime later and tried to get them to stand by their work and make it right. They said to bring it back in, so I reiterated what was wrong and how to fix it, also in the mechanic notes. To top it off I was presented with a bill for $900.00 with another $900.00 in recommended unnecessary repairs. The car timing was not corrected as I told them needed to be done. Then they made the excuse that it's bad gas again (even though the gas was fresh), the motor mounts needed to be changed and that these Mercedes never ran smoothly from the factory!! Anyone that owns a W126 Mercedes knows that's complete BS. I tried to call and email them to work out a resolution, no response. This place is just interested in replacing parts at your expense, find someplace else this place is hot garbage at best, you and your car deserve better. Run from this place, don't let the good reviews fool you, read the negative reviews first, it's where the truth is!!
