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December 2023 by Ella Guilford
The Bank Clerk was very knowledgeable and helpful, in getting me the information that I needed. One question opened me up to new information and credit that I didn't know was accessible to me. A a high level of professionalism demonstrated at all times.Thank you,Ms. Ella
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April 2023 by Rick Doody
Why is this branch even here? Closes before I can even use it.
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November 2022 by Frank F.
I have been with ACU for years but it has gotten worse since COVID. The lobby has not been open for what seems like a year and no plans to open it. Now my Quicken program can not download my account information since the 5th of Nov and today is the 16th! They say they are having problems with Quicken. None of my other banks are having problems. I'm looking for another CU or bank. Nothing gets fixed.
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September 2021 by christina mase
lady's are wonderful here
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December 2020 by Dasha Marush
Acu recently discontinued their telephone teller. This is terrible! My mother is in a nursing home and can't navigate an online acct. She can't get her bank balance or check recent transactions after hours or weekends. Calling in during bank hours is even more frustrating. Plan on staying on hold for at least ten minutes. This is ridiculous! Taking away the telephone teller is a slap in the face to loyal acct holders.
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October 2020 by selecia donohoe
Everyone was super friendly and made sure my needs were taken care of especially Richard who went above and beyond to meet and exceed my expectations. I will continue to use ACU for all of my banking purposes!!
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August 2020 by Eric Dodds
ACU is the best! The employees are super friendly
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April 2020 by Private Customer
For your own sanity and safety do not believe the recent “positive” reviews of this branch. They are clearly posted by relatives and friends of staff. This is worth a doubt the worst branch in the state. Please offer your staff some training.
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March 2020 by Jonathan Webber
I stopped into the branch the other day to complete a shared branching transaction. All though this location does not participate and help me with the transaction I was thoroughly impressed with how helpful they were. They explained how the process worked and directed me in the correct direction to complete my transaction. I had general banking questions and Richard, the branch manager, took the time to explain all the services the CU offered and how they could assist me and my family in achieving our financial dreams. I know some of the questions had to comes across as “basic “ for a financial professional but Richard was patient the entire time.
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March 2020 by Rick Geyen
The staff at America's Credit Union in University Place is amazing! They are very knowledgeable & give members a warm greeting by name upon walking in the door. You are not just an ACU customer, but treated as a welcomed guest. All the ACU banks give wonderful service, but this branch is our favorite for so many reasons!
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March 2020 by Authia Gray
The employees here are incredible and will do their best to rate match. They care about you making the most out of your money and give the best advice that they can offer. My entire family has been with them for at least 6 years and we’re not planning on leaving.
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March 2020 by Victoria Dobbin
This place is AMAZING !! I appreciate all they do, they are prompt, professional, and fun ! Definitely go above and beyond what is expected!! I can’t imagine using a different bank!! The manager Richard is THE ABSOLUTE BEST!! I loveeeeeee my U.P. Extended family! Thanks ACU ! I Highly recommend them !!
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March 2020 by Cyndie Minters
The staff at this branch are the kindest people... they are always smiling and willing to help and answer any questions. I absolutely love them!!
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March 2020 by Joseph Schanbeck
Great experience with this branch! Everyone’s kind and efficient! Keep up the good work!
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March 2020 by Bob Leirdahl
Great Customer Service. Been doing my personal and business banking with this branch over 10 years!
