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March 2024 by Patricia Reinhart
Down Right Cozy provided us with the best fireplace insert ever! Our old insert had issues that were very bothering to us. We had two fireplace companies come and neither had any answers for us. When we went to Down Right they were extremely knowledgeable. I later sent them a picture of what was happening to our insert and they knew right away what was wrong. We ended up buying a new insert. The two installers were very knowledgeable and did a great job on the install. I would highly recommend this place to anyone. David and Pat
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February 2024 by Rebecca Kelly
Trevor and Andrew did an outstanding job. They changed the venting, put a cap on and serviced the fireplace. I would highly recommend Down Right Cozy to anyone. Outstanding service!
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January 2024 by Heather Capetillo
Excellent customer service and communication. The technicians at install were professional and pleasant! Fantastic experience!
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December 2023 by Megan Bailey
We had such a great experience with Down Right Cozy, with superb customer service from start to finish. Scott and Heather were very patient and helpful during the planning process. Travis and Andrew did an excellent install, and Mauricio did a beautiful job with the tile. Thank you DRC!
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November 2023 by Liz Wheeler
Had a great experience getting our gas fireplace insert inspected & fixed by Down Right Cozy Fireplace. The owner Scott, was great to work with & I could tell he knew his business well. The crew he sent out was Travis as the lead & Andrew the apprentice and they were awesome. Travis is highly knowledgeable and skillfully took it apart, diagnosed the problems, made the repairs, cleaned it & put it back together with the assistance of Andrew. They were honest, did a wonderful job & its working beautifully now. I can't praise this team enough & would highly recommend.
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November 2023 by Terrill Utt
Down Right Cozy provided us with friendly knowledgeable advice and service, and the installation of our Peterson Real Fyre Colonial Oak fireplace burner plus ember and pine cone add-on has exceeded our expectations. The installers were friendly, experienced, removed their shows and covered our floor where needed and completed the expert installation in just over an our. They also provided clear instructions for safe use of our new burner. With the remote control, we now have a simple-to-use beautiful, warm fire with glowing embers that definitely enhances our home. We’re very pleased and recommend this local company to anyone looking for a clean low-maintenance fireplace product. 5 stars and two thumbs up!
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November 2023 by Scott Cairns
Great service on the fireplace insert blower! Great guys—Trevor and Andrew! Left the grimy glass door spotless and glistening. Great company, with which I plan to keep doing business. Pizza oven is next! ?
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November 2023 by Gregory Lease
I'd had good service from Down Right Cozy in the past, so when one of my fireplaces had a pilot light problem and I'd already replaced the most likely component to fail without success, I called them to schedule a diagnostic and repair, fearing that it might be the control valve assembly which requires significantly expensive diagnostic equipment to test and diagnose. It was, in fact, the control valve assembly, the most difficult repair possible, but the technicians made quick and thorough work of it and were finished and had it up and running in 90 minutes. Not only that, but they were able to work us into their packed schedule to save us almost a 2-week wait as we were willing to be flexible if they had a cancellation or found that they had time otherwise unanticipated. Well done, Down Right Cozy. Great technicians and super support from Heather at the shop!
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October 2023 by Marisa Novoa
quality outfit - quality of customer service is moderately eclipsed by quality product & trade knowledge, attitude comes with aptitude sometimes but they're local and they work with legit manufacturers.
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August 2023 by Steve Weiner
A personable and professional customer service experience from start to finish.Project: Install FBK-250 Variable Speed Blower Kit with Thermostatic Snap Switch To Existing Fireplace.Scott addressed all of my questions leading up to the installation date.Trevor arrived on time, was a pleasure to work with, and conducted himself with the utmost professionalism.Highly recommended!
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June 2023 by Christa Able
I purchased a Napoleon gas fireplace insert from Downright Cozy. Heather was super helpful and considerably patient. If you decide to self install you should know that the Napoleon instructions are not comprehensive and you will most likely need a follow up appointment to set up the final fireplace and get the remote to work which will cost a minimum of $450 (in our case for less than an hour of actual labor). I suggest you just pay them to install the unit since you will most likely pay them for a good portion of it anyway since there are a few adjustments that will need to be made by their technician to get it working properly. To be fair they strongly suggested that we let them install from the very beginning.
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February 2023 by Ricky Brannon
We had the guys here install a Heat Glo insert and it turned out wonderfully!! The workers even let my 3 year old do a couple simple tasks, which he thought was so cool. Scott was super helpful with all my question, Trevor and Kyle were great during the install too. Couldn’t have asked for a better experience.
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February 2023 by Ryan Frederick
5 Stars! We recently purchased a fireplace and had a corner surround built from scratch. We couldn't be happier with the service and value the team at Down Right Cozy provided.They did exactly what they said they'd do, when they said they'd do it, which is rare these days. The quality of the craftsmanship is impeccable and the price of the fireplace was competitive.If you're in the market for an insert, a fireplace, or anything these guys provide, I say look no further. It's a good, local, family owned company that is run with excellence and integrity.
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January 2023 by Brian Saltvick
We made the mistake of buying our gas fireplace at a local competitor, and then when we needed service they were no where to be found. One call to Down Right Cozy and we were scheduled for service. The guys who arrived were SPOT ON TIME, were extremely polite and knowledgeable, and frankly exceeded my 85-year old mother's expectations for customer service, which isn't easy. We would highly recommend that you visit DOWN RIGHT COZY for any of your gas fireplace purchases or service needs in the future. They have proven to us that you can buy from almost anyone, but you will never regret doing business with a place that values you as a customer and provides superior service. Thanks DRC for stepping in and saving the day!
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January 2023 by David Lerman
Downright Cozy arrived exactly at the appointed time, set right to work analyzing the problem and repaired our ailing gas fireplace in about an hour. They transformed our totally dead, 12 year old cast-iron room decoration to fully functional fireplace. Ow everything works as it is supposed to.. Good problem-solving and a fair price made this a first-rate choice for us.
