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March 2024 by Randy Dezzy
The best staff. The cleanest rooms. The care, kindness, and compassion they showed to my father for the week he was there was just simply the best we can not say enough good things about Hospice House. Myself and family all want to be there for our final days.Thank you so much.Randy D
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December 2023 by Natalie Hunter
As a family member Felt very welcomed when I walked through the door. For my family member, she was exceptionally taken care of!Staff at every level, was amazing, thoughtful and caring.I highly recommend this place. It is the BEST that I have experienced and should be the model for all others!I don't have the words to describe how at peace I felt and was able to focus all my attention on my family members.Thank you. ?
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October 2023 by Melissa Frost
For the most part it's ok,my mom is at my home,but man getting prescription's filled,New hoses and replacement masks and headgear for her bi pap it's next to impossible!!!! I'm clearly sick of scripted answers,And you get a different answer from EACH individual person,pretty sad I have to skip over them and call Belleville health myself to get the proper replacement parts,masks and tubing!! And phone management to keep the small ball rolling! I'M TOLD PRESCRIPTION SHOULD BE THERE NONDAY AND HERE UT IS TUESDAY AND THE PHARMACY SAYS NOPE NO PRESCRIPTION ORDERS YET!
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February 2023 by Marjanne M.
My mother, 90 years old, had been taken to the ER, transferred to the hospital, and was at the end of her days. I was considering what I could do to help her in the best way possible since she had been living in an assisted living place. The palliative care nurse at the hospital suggested the Hospice House and I was so glad for this. They had a room available the same evening and we moved her there via ambulance. I could not be more appreciative of the tender care every employee in this facility gave my mother and our family. We were able to stay in the room with her and be her family instead of caregivers. We could help my mother with loving actions as she made her transition to her next adventure. The staff was very kind and open to allowing our family beliefs as a guide for my mother's treatment. They were nondenominational and very very kind. They provided amazing care and attention. If you are in this situation, I would highly recommend the Hospice House. I am so thankful they were there.
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March 2022 by Lauren LaFontaine Polyakov
I lost my mom today after a long two month journey at Hospice House. I felt called to write a review, something I don’t do often, due to the incredible care my mom received. Every single person that we interacted with was beyond amazing. I felt comfortable leaving at night knowing my mom was being well cared for by the staff. Losing my mom is the hardest thing I’ve gone through, but I’m so glad she spent the last couple months of her life there.
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January 2022 by Wendell P.
When adding a review for this facility it is obvious a family member was not doing well. To the nursing and administration staff who cared for my mother until her last day I cant offer enough gratitude for your warm loving care not only for my mom, but for us too. Your understanding of the many questions we had and the physical care given to my mom left us with kind memories of her last days here on earth. My mom left us peacefully, pain free and with dignity. Our family will never forget Franciscan Hospice.
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June 2021 by Lauren LaFontaine
I lost my mom today after a long two month journey at Hospice House. I felt called to write a review, something I don’t do often, due to the incredible care my mom received. Every single person that we interacted with was beyond amazing. I felt comfortable leaving at night knowing my mom was being well cared for by the staff. Losing my mom is the hardest thing I’ve gone through, but I’m so glad she spent the last couple months of her life there.
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November 2020 by Erin Schroeder
I am not a religious person but these people showed me that angels exist. There are angels who walk among us. I can never thank them enough for the care they showed my mom in her last days. VERY special thanks to Chaplain Kollin, social worker Mary, nurse Julie, counselor Susan, and the lovely CNAs who I never had the pleasure of meeting but I know they brought my mom so much comfort. Thank you all so much.
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September 2020 by John K
My Wifes Sister Tina was here for her last days, Jen and the team made us and Tina, very comfortable considering what what we were facing. I believe his name is James at the front... very special guy right there. Made the stay that much better... the whole team, even though we didn't meet all of you, you could tell they were there for their clients. Probably one of the toughest jobs I could imagine. Much love and respect for all of you at the Franciscan Hospice, prayers to all of you. We put Tina with her Mom yesterday (August 24) so they can see the Montana Mountains together.
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August 2020 by Chris Dillman
Bad experience. Would not recommend. I have stage 5 CKD and this nurse wasn't helpful in the least. You are better off with a real doctor. They don't even give good recommendations...or any.ARNP Amanda told me her patients are dying, which made me feel bad for asking for help and that my illness wasn't important to care about. She sounded angry I was even calling her.Trying to work things out didn't help either. I stated several times I would meet with the nurse again since I am not able to buy a camera to do a zoom meeting. Even after stating I would meet with the nurse again, even though NOTHING was resolved, no meeting was ever set up or responded to. It was VERY infuriating. I need medical help and these people are wanting me to do the help I need. Confusing? Yeah.
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June 2020 by Nathan Bonar
Very relaxed atmosphere and clean facilities. Completely stocked for staying overnight. Friendly staff and beautiful grounds. Huge rooms with amenities for staying overnight. Large bathrooms which include showers. They do require you to wear a mask and wear a gown and gloves.
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March 2020 by Kathleen Wray
My mother passed away almost 13 years ago. This staff, they are TRUE HEROS AND ANGELS. Thank you for the care and the love you gave my Mother and to me. There was was so much respect and dignity and I have and will NEVER forget you!!!
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February 2020 by Kathy Schaefer Spain
They are so helpful and caring. We couldn't have gotten through my husband's dying without them. They were instantly responsive to our evey need.
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February 2020 by Lillian
Reported that a someone was abusing my friends pain medication amongst other things like keeping her friends and family away from her, during her final days alive. They did absolutely nothing to solve the problem. Although it was her right as a patient (who could still voice her requests) to say who can and can't visit her , they allowed for this behavior to continue despite several people voicing their concerns.
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January 2020 by Lana Plaisted
Good place to go die at, except not being able to give your loved ones ice chips was frustrating. They say that water will prolong their passing away, but who cares if you're 98yrs old? I say its better to have ice chips than to die with your tongue stuck to the roof of your mouth, due to dry mouth.
