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May 2024 by Katie Carper
I have had the WORST banking experience with Key Bank over the past 1-2 years. I signed up for a Home Equity Line of Credit with Emily as she GAURENTEED me that the interest was 3.5% for the draw period of the loan (15 years) and then variable during repayment (another 15 years). I verified this information with her several times and she pointed out in the paperwork the 3.5% listed and noted the box that was checked that it wasn't " a promotional rate" so we signed the paperwork for our HELOC. After drawing out money for a remodel I started getting charged a VARIABLE (at 8.5%) interest rate instead of the 3.5% that I was told I would be paying. When I brought in the loan paperwork to ask about this and figure out what was going on nobody at the bank could understand the loan paperwork or what exactly was happening. Even the bank manager couldn't figure it out as the paperwork didn't make sense - it showed 3.5% in one area and then variable in another area. I was referred to Enterprise Customer Relations to Jenny who spent 4 months "investigating" this issue. In reality she just dodged my calls and when she did answer the phone she proved that she had no idea what the issue was. At the conclusion of the "investigation" Jenny notified me that the bank made no mistakes and that the paperwork that I signed was for a variable rate and they did absolutely NOTHING to make things right. I would absolutely NEVER recommend Key Bank to anyone. They have shady practices with Bait and Switch on their loans and are completely dishonest.
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January 2024 by Ryan D
Made an appointment to submit power of attorney papers which took 30-40 minutes. They copied and scanned all papers. Said everything looked good. Three weeks later I went in person to dispute a charge and the teller said I was not listed as POA and could not dispute charges to this account. Told me to call customer service. So I called and they could not discover evidence that I had submitted the POA. They said they would follow up in a week. If someone at the bank took my paperwork but didn't scan and upload like they said....what did they do with my POAs? This is a relatives bank not mine. I would not recommend this bank to anyone. Steer clear. Smells like fraud.
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May 2023 by Mickey B
Employees are attentive and give prompt service and attention
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January 2022 by Jeremy Cooke
They were a fine bank so long as you didn't actually need them to do anything. If you do have an issue, then they fail miserably in nearly every conceivable aspect.
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September 2021 by Margo B.
It is astonishing this bank is still in business. Customer service is so poor, not even Covid-19 excuses it. I was new in town and needed a bank. Key bank was of course very welcoming, set me up with a checking account, savings and credit card. Well the credit card never did work properly it was continually declined even though there was debt against the card. Stupid. That credit card insisted on my keeping a $500 balance in it and I could never manage to use it. The checking account was even more astonishing. $1 per check. The best/wprst part was when was about to move out of state, the bank could not closer my credit account. I had to call a number to authorise closing (bank would not do this (even though I was there in person) and they kept my money in the account for 30 days before releasing it to me. This was my own money. This is an old timey bank without any kind of progressive thinking or services. Unless you don't mind being unable to access your money and you don't mind a silly interest rate (like less than 1 %) hide your money in the garden and avoid like the plague
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March 2021 by Bradford Griffin
I came in to open a checking account and everyone here was so nice and helpful. The young woman who helped me was named Emily and she is really good at her job. I was very pleased and would tell anyone who wants a bank that makes you feel like you are more than a number and that the staff really puts you the customer first, at least consider this bank. I am very glad I did
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March 2019 by susan smith
Key Bank charges too much for ATM fees, averaging $20 - $30 per month. Also, when I open my account, I ended up with two accounts. I was told that one was for checking and the other was for savings. Just another scam to make her sales numbers look good. I would have given this branch a 5 star because the tellers were always very nice, but because of the deceitful employee who signed me up, I gave it a 2 star instead.
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August 2018 by kyoyaizayoi
The ONLY one open on saturday. Even if its just 10a to 1:30p
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August 2017 by Jeffery Swindle
Go there to cash financial aid checks from college. Friendly staff. Good parking
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August 2017 by Richard Mm
Very pleasant and helpful staff. Easy access in and out.
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August 2017 by Melody J. (Amayzun)
Great customer service. Fast service. Easily accessible. Great bank.
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August 2017 by Divine Intervention 101
Great customer service
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May 2017 by Elizabeth Harris
Great customer service
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March 2017 by R Manzer
Very pleasant and helpful staff. Easy access in and out.
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March 2017 by Melody Jackson
Great customer service. Fast service. Easily accessible. Great bank.
