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November 2024 by Jin
I've been enjoying my workouts at OTF for several months now. The coaches are truly inspiring, and the staff is always friendly, making each visit a positive experience. However, I recently encountered an unusual situation that left me puzzled.
I arrived right on time for my class and was the last person to check in. The front desk staff suggested I start on the rower, but I prefer starting on the treadmill because it makes my workout more effective. Noticing several empty spots on the treadmill side, I asked if I could start there instead. To my surprise, I was told I couldn’t, as they needed to keep the number of people on the treadmill and rower even.
This 'even' rule struck me as odd because I’ve attended classes where one side had more participants than the other without any issue. When I inquired further, I was told it was to ensure we worked out as a group, which didn’t quite make sense given there were only about 10 people in the class that day. If working out together is the priority, why not keep us all in one group instead of splitting us up?
I was also advised to arrive early next time to secure a treadmill spot, but with so many treadmills available, it seemed unnecessary to have to compete for one. This experience was a bit disappointing, especially since I've always valued the flexibility and understanding that OTF typically offers.
While I still enjoy my time at OTF, I hope they reconsider this approach to ensure that members can get the most out of their workouts, especially when there are ample resources available.
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October 2024 by Abena O
Friendly staff and coaches. There are a wide variety of fun workouts that produce good results if you stay consistent. There’s also good music and a very motivating atmosphere. I’ll definitely recommend!
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April 2024 by Laura Grealish
You have done an exceptional job "upleveling" the caliber of coaches at the UP studio. The new crew is more mature, personable, have clear coaching skills AND connect with the clients on a human level. The front desk staff has ALWAYS been top notch, so kudos to them as well.
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March 2024 by Carola Wittmann
Positive and member-focused vibe - I’ve been part of Orangetheory Fitness since 2016 and look forward to many more years. And to those who think it’s for a ‘certain age group’ only? Not so. OTF delivers the template and excellent coaching, but how far to take it on any given day is up to each person. In the past nine months OTF coaches have gotten me through PT and rehab. Modifications are always an option - it’s your workout.
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February 2024 by PK Shepard
I've been there 3 times it's absolutely amazing right down to the service and the atmosphere!
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February 2024 by Marguerite Cleveland
Great workouts with efficient use of my time.
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January 2024 by Kenan Cameron
It was so much fun and a great workout! I love the hiit workout style and the group aspect!
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January 2024 by Sappho Cassett
I've been an Orangetheory member for over 6 years and due to my profession have visited over 16 OTF studios across the US. I love OTF so much that I ALWAYS bring friends and even family with me to share the love and give them a glimpse of this great organization.
However, I've been attending classes at University Place WA since early November 2023 and have brought two guests on two different occasions. Each time my guests were barely welcomed and not recognized or treated like they mattered. I thought the first time maybe it was just an off day. But tonight I brought my second guest and was again so disappointed in the coach for not making him feel welcomed. At the end of the class the coach made us wait 15 minutes while she had a casual conversation about “tattoos” with another client who she appeared to be friends with. Ie, it was not his first time at the studio and he didn't need to wait around for her to explain results. Contrary to me and my guest, we had to wait for the coach to come explain the results on the OTV screen in reference to his heart rate and the arm band.
The coach treated my guest and I like we were actually “putting her out” by asking her to explain the results which is literally her job. What a shame! She should be embarrassed for her behavior.
I've never been so embarrassed to bring my friends and family to an OTF before. I will never bring anyone back to this OTF for their first time. My first friend refused to ever come back to OTF because of this treatment. Specifically when she visited, the manager even gave her side eye and looked her up and down in disgust (my friend is overweight) . It was so obvious that it even made me uncomfortable.
These classes and memberships are unreasonably EXPENSIVE!! We pay a LOT of money to have a fantastic experience. This is not the case at this OTF. I recommend to all newcomers to make your first OTF visit be at a more welcoming and friendly staffed OTF location. Otherwise you'll get a bad taste in your mouth.
So disappointed in this OTF. Coaches, DO BETTER !! It's disgraceful to treat people as if they don't matter. I brag so much about OTF but you all make me look bad as if I condone this treatment. I’m ashamed to be associated with you. I'm officially embarrassed to say I attend OTF at University Place.
The only reason I even gave this OTF 2 stars instead of one is because the front desk staff are kind and the workouts are good. But I still don’t recommend this location to anyone. We all as humans deserts be treated better. And the coaches at this locations seem to grasp that concept. I’m also adding this to my list of notifications to BBB.
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January 2024 by Greg Mockos
great place, cleanest Orange Theory I have been to.
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January 2024 by Aaron Beck
Great staff!
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January 2024 by Clarissa Lewis
Great place to go if you need a little push in your work out routine and want to burn a lot of calories in 1hr. And I’m enjoying learning new exercises and the staff are great!
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December 2023 by Mben T.
I've been an Orangetheory member for over 6 years and due to my profession have visited over 16 OTF studios across the US. I love OTF so much that I ALWAYS bring friends and even family with me to share the love and give them a glimpse of this great organization. However, I've been attending classes at University Place since early November 2023 and have brought two guests on two different occasions. Each time my guests were barely welcomed and not recognized or treated like they mattered. I thought the first time maybe it was just an off day. But tonight I brought my second guest and was again so disappointed in the coach for not making him feel welcomed. At the end of the class the coach made us wait 15 minutes while she had a casual conversation with another client who she appeared to be friends with. Ie, it was not his first time at the studio and he didn't need to wait around for her to explain results. Contrary to me and my guest, we had to wait for the coach to come explain the results on the OTV screen in reference to his heart rate and the arm band. I've never been so embarrassed to bring my friends and family to an OTF before. I will never bring anyone back to this OTF for their first time. My first friend refused to ever come back to OTF because of this treatment. These classes are EXPENSIVE!! We pay a LOT of money to have a fantastic experience. This is not the case at this OTF. I recommend to all newcomers to make your first OTF visit be at a more welcoming and friendly staffed OTF location. Otherwise you'll get a bad taste in your mouth. The coach treated my guest and I like we were actually putting her out by asking her to explain the results which is literally her job. So disappointed in this OTF. Coaches, DO BETTER !! It's disgraceful to treat people as if they don't matter. I brag so much about OTF but you all make me look bad. I'm officially embarrassed to say I attend OTF at University Place.
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November 2023 by Cathy Brady
Great combination of cardio and strength training! Front desk staff and coaches have been super nice too. The music is fun and high energy. I thought it was going to be competitive because of the screens with peoples info (splat points, heart rate, calories burned, etc), but it really isn’t! Everyone is there just doing their own workout. It’s been a great addition to my weekly workout routine!
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November 2023 by Pen Tarus
The disappointment of Coach Taylor and Coach Natalie being fired without a proper goodbye session for regulars. Additionally, I am not fond of the fact that the head coach, Gabe, and Coach Chelsee left. It appears that the stability and overall work environment may not be conducive to a healthy experience, which makes me hesitant to continue to support this Orange Theory.
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November 2023 by Katherine B.
I used to love the University Place Orange Theory. In fact, I was willing to go the extra mile, quite literally, by driving an additional five minutes to this location instead of the closer one in Tacoma. While it is widely known that the structure and format of the classes are consistent across all Orange Theory studios, what set University Place apart were the exceptional coaches. Among them were Coach Gabe (the head coach), Chelsee, Taylor, Natalie, and Katie. Their enthusiasm, just the right amount of levity, and motivational approach made every session. I particularly appreciated their warm and friendly demeanor, as they made every individual feel like a friend. However, my enthusiasm has been dampened by the recent departure of all the coaches, which has raised concerns about the stability and perhaps even toxicity of the work environment. It is quite unusual for three coaches to leave within weeks of one another, and even more concerning that four coaches have left within a few months. This situation has left a lasting impression on me, especially considering that some of them didn't even have the opportunity to bid farewell to their clients. Given that Orange Theory thrives on fostering a sense of community and camaraderie among its members, this lack of cohesion and continuity raises doubts about the competence of the owner, particularly in relation to the studio managers Tori. In addition, I would like to highlight another disheartening experience I had when attempting to express my concerns on social media. Unfortunately, my comments were swiftly deleted and removed without any acknowledgment or attempt to address the issues I raised. This lack of professionalism in handling customer feedback only serves to reinforce my apprehension towards the leadership and management of this particular Orange Theory Fitness establishment.I am disappointment in the management of this Orange Theory Fitness location. As a result, I have decided not to return here and would encourage others to explore alternatives such as the Gig Harbor or Tacoma branch instead.
