About Best Western Plus Vancouver Mall Dr. Hotel & Suites
Best Western Plus Vancouver Mall Dr. Hotel & Suites receives mixed reviews from guests. Positive notes highlight a clean room and a clean breakfast room, with a good breakfast including scrambled eggs, sausage, and strong, tasty coffee. The check-in process is efficient and the staff is described as very kind and kid-friendly, with exceptional service noted. However, several significant issues are reported. The beds are frequently described as worn out and saggy, leading to discomfort. Operational problems occur, such as elevators being out of order for multiple days, which is especially difficult for disabled guests. Other small maintenance problems include loose toilet seats. There is no full-service restaurant on site. Some guests report a persistent smell of marijuana in the hallways and note homeless people camping nearby, leading to a police presence. While some find it a rare find, others feel it is not worth the price and suggest airport hotels as comparable alternatives.
Hotel is in need of a deep clean. The basic room amenities are surface clean, but if you look for too long you see the grime on every wall and in every corner. Also it was very noisy. Walls were thin and there didn't seem to be many quite hours.
March 2026
Katelyn was the best. Very helpful and really nice. Would stay again. Would definitely recommend
February 2026
I had the best stay honestly the staff was amazing, Amy and Katelyn took the best care of me. we immediately hit it off and I will be coming back just for them
