Chase Bank offers a range of banking services, including checking, savings, and mobile banking. Customers have praised the branch on 63rd Street for its outstanding staff, particularly highlighting employees who treat clients with care and respect. One reviewer specifically appreciated how Amber handled a fraud issue professionally and efficiently, demonstrating excellent knowledge and attitude. The staff at this branch are described as friendly, well-trained, and helpful, making customers feel valued and well-supported. Many customers express high satisfaction with the customer service, noting that employees go above and beyond to resolve issues quickly and clearly. While some concerns about corporate policies and staff availability exist, the overall experience at this branch is very positive. Customers feel confident that Chase can assist with their banking needs, thanks to attentive staff and good service.
The branch manager Vanessa introduced herself to me, was extremely professional, and helped me right away. Amber also had fantastic customer service. Probably the best chase I’ve been to thus far
August 2024
The walk-up ATM keeps bankers hours, so go to the back and to the drive-through ATM.
January 2024
I had a fraud problem on my checking account. Amber at the 63rd street branch took excellent care of me. She took corrective action to fix the problem. Her attitude, knowledge and care was magnificent. Thank you Amber.
