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January 2024 by Shantelle Harper
Stellar customer service, no hidden fees, very convenient location, easy to use mobile app, and great sense of community. Everything a credit union should be and more!
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December 2023 by Motorgurl Kittinger
This is a excellent credit union. I have had great service for years... so much better than the bank I used to use. The only issues I've ever had is with their credit card which is outsourced and if you need assistance you can really tell that it's outsourced.
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September 2023 by Joseph S
Good bank but awful app. I want to stay at Columbia but am constantly considering a new bank because I don’t live in Vancouver primarily anymore and it takes 30+ minutes to deposit checks cause the app can never recognize them.
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June 2023 by Cecilia Ray
This location is by far my favorite it’s fast and very helpful at helping with account issues especially the worker Jenny she is very helpful and patient.
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May 2023 by Madi Mad
Taylor was super helpful and easy to talk to!
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December 2022 by Mister Bean (Gavin)
This review is solely for Jacoby. He was awsome and helped me out when another employee wasn't able too, he went out of his way to make multiple phone calls just for me so I could make sure that I had all the information I needed when I was having trouble figuringout things myself. 10/10 would recommend Jacoby for anything.
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October 2022 by Brian Vandenburg
If you think you will get a higher quality service with ethical practices that you won’t get at a big bank you will be wrong. Like any bank when you have an account with them (whether checking or savings) that money just doesn’t sit in a vault. Instead they make money off that money by loaning it out. Well this unethical company also decides to charge a fee on your account if you haven’t used it in a while so that they can drain it. So in essence this bank has charged me a fee for lending them money. When I requested that these fees be reversed they said it would be done. Turns out they didn’t actually do it. So they are also liars. I hope these fees were worth losing a customer for life. Never will I consider banking with you again. Never will I consider taking out a loan with you (unless I too can charge you a fee for loaning me money). Pathetic service.
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July 2022 by Nio lnterplay
Super accommodating when needing to update information on our accounts! Even stayed with us after closing to make sure everything was perfectly situated and congratulated us on our name changes. Validating experience and super friendly environment. Great CCU location!
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October 2021 by Bailey Williams
Great credit union! The employees are friendly, professional, and work hard. They are accommodating and understanding especially to those who have been banking with them for a period of time. I laughed when I saw reviews regarding their drive thru system because it is no different than any other bank, CU, fast food joint, etc.
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September 2021 by CJ thompson
If I could give negative stars I would. I was helped by Rosa and as soon as I told her I wasn’t a member and wanted to be one she completely shut me out. And acted like she didn’t want to help me. I was going to come back and make an account but after being treated like that I will be taking my business else where. Be better you guys.
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July 2021 by LisaSD
Used the drive-through. Great customer service.
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February 2021 by Bailey Wilson
Great credit union! The employees are friendly, professional, and work hard. They are accommodating and understanding especially to those who have been banking with them for a period of time. I laughed when I saw reviews regarding their drive thru system because it is no different than any other bank, CU, fast food joint, etc.
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February 2021 by Billy Gray
Not what it used to be, banked here for over 10yrs. Have since moved to another bank.
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January 2021 by Elisha Foreman
Always a good experience through drive thru
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November 2020 by Dominic RJ
Sub-par customer service. Don't go inside with messy hair or they will judge you. Also don't bother making any suggestions on how to improve their service. The manager will just be unessarly short with you and act like their time is more valued then yours. I will now avoid this branch whenever possible.
