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January 2024 by Mike J.
Instacart. This service is a big scam. Do not use it!! We received an offer to get $30 back on our first order from Costco. We ordered. Good deal 30% off. There were 2-3 texts from the driver about problems with order. We called instacart to wonder why we never received the $30 off. It was a Sunday, and they said there was a computer glitch, and we had to call back during the week to get a discount. I called back, and after 1 1/2 hour on the phone , I received nothing. It's very frustrating. Rose the supervisor, was no help. Call center in India, which did not help understanding. DO NOT USE. Thanks for letting me vent my frustrations.
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December 2023 by Zz T.
Last month I went to Costco, not only once, but twice, and was unable to find parking, so I left. I spent over $400 one day and it was at someone else's grocery store. It's time for Costco to open the doors from 8 am to 10 am for seniors ONLY. I am thinking of NOT renewing my membership if Costco can't recognize there is a problem with this "banking hours" schedule resulting in their losing business. Also, you need to build another gas station across the street and carry Diesel at your East Vancouver facility. It there anyone at Costco headquarters paying attention to what's going on at their stores in Clark County?? Also, quit eating your hot dogs or sausages, whatever your calling them, they made me sick for the last time. Are you getting your pork from China?
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December 2023 by Kristopher K
Don't buy the 5.5lb to 6.5lb Butterflied leg of lamb. It's Low quality. Bought one tonight. Cut open the package and it was weird. All rolled up like an old towel and it was 40% fat. Once I trimmed off the fat it was 2lb 7.8oz of fat. From a 5.6lb package of meat. Not exactly the best yield. Definitely feel scammed. Similar packages in the past will have 4lb to 4.5lb of meat and 1lb of fat. It's only a $10 scam. Noted.. Don't buy lamb here.
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November 2023 by Robert M.
The best of the west only at Costco. You always can count on the freshness and quality of all your shopping options. This is my family favorite.
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November 2023 by Sherri A.
Place is ALWAYS packed and yet I find myself seeing very nice well mannered people who work there! Not feeling like the volume of people was a problem. So many things to buy, I have a guilty pleasure of buying a hot dog and soda for a $1. 50 , they are a delightful treat and don't forget to get a cold treat as well! Find your joy where you can Peace be with you all Sherri A.
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October 2023 by Jeff P.
This situation has been resolved and we very much appreciate it. Thank you and we will reconsider getting a membership although this time we are just going straight to customer service.
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September 2023 by Joy G.
Costco is a warehouse distributor, that being said, people who expect valet service should shop elsewhere. Good prices, generally and lots of product. This costco is always very busy, good business for them, they have started asking for your costco card before you use the self checkout, understandable, people often cheat the system by sharing cards. If costco got rid of the self checkout they could have more checkouts open and no cheating, There are routinely 4-6 people overseeing self checkout, with 10-12 self checkout stands, a pro could easily do twice the items a regular person can do therefore negating the efficiency that self checkout is supposed to offer. Recently costco offered a beef sandwich for 10$ it was an abomination, slapped together and substandard ingredients, stick with the hotdog or pizza!
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August 2023 by Sara R.
My experience with the service at Costco has been exceptional. Not to mention the delicious Sundays and pizza they have at the food area. They don't have the best selection when it comes to looking for certain things, but the value makes it worth it. Would recommend.
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July 2023 by Andruw F.
How have I never reviewed this location? I hope I've just reviewed other locations, and THAT'S why I forgot this location. Anyways, where do I begin? Location? Sure. If you're looking for different stuff than they offer, it's right next to other restaurants, gas, and I even believe average shopping? Always more convenient than when a location is a bit more out of the way. Service? Incredible! But that's across the board for Costco. All employees in any department are excellent, and seem to really care about their jobs. I guess we can get more broad. Prices and selection are great as always, the layout of the store REALLY appeals to me, and the free samples are a staple. I tried to avoid them on this recent visit, but the mixed nuts got my Mom and then she pointed it out to me as well. Speaking of "specific to this visit" information. My parents bought like, nearly 200 candy bars. Had to return them because they came too late. While my Dad was handling that with an employee, let's just say there was a bit of a mess with a gel substance. These workers took it in stride, they didn't get upset or shut down. They actually laughed it off, and continued to be of assistance. GREAT job! Overall, this should be as satisfactory as your preferred Costco location. They will carry the typical stock at the typically great prices, with a great "food court" and gas station to boot. I also noticed it's been a while since I last came, and they now have: self-checkout and a mobile order kiosk for the food. It SERIOUSLY speeds up the process. (Not that it was ever slow.) I'd HIGHLY recommend this location!
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July 2023 by Chris Needham
Accurate, timely, friendly, and my pharmacy of choice.
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June 2023 by Laura D.
After going to Costco and being a member myself for over 20 years and then my parents being a member for over 40 years if not longer it is insulting for someone to come up to me and ask me to verify my membership while I'm waiting at the register to check out! The audacity! Were you randomly picking people or were you just going up to everybody is my question? I am so angry right now that Costco decided after so many years that they would insult their members that have been there for so long with a proof of verification after I've already paid for my membership and have been identified at the beginning of my visit to even enter. How do you really want your customers to feel Costco when you do things like this!? is this how you're going to treat your customers that have been in long-standing with you for so many years! You need to find better ways if you're having problems with people coming inside Costco besides harassing your longtime members for proof of membership.
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May 2023 by G B.
While I generally appreciate Costco's products, the 192nd store's pharmacy department is not managed well. I waited four days to hear from them about a prescription that was badly needed. I finally called, only to be told that the drug was out of stock and would "probably" arrive almost a week after the script was sent in. Why didn't they alert me? (Hint: staff are overwhelmed, stressed, and doing their best in a department that is really inadequate for the community's needs.) My doctor kindly sent the prescription to another pharmacy down the street, and within less than a day---a Sunday at that--- the new pharmacy contacted me to inform me that they were out of stock as well. So I'm sticking with the pharmacy NOT associated with Costco, as they quickly alerted me and were able to tell me the earliest I could expect to pick it up, at the same low price. That is good service.
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March 2023 by Mark J.
I bought a wedding ring here over 5 years ago. The center diamond fell out and Costco fixed it without any other question than "What is your membership #". This place came through! Wedding rings are beloved and heartfelt with so much symbolic importance. I am a fan for life, if I wasn't already...!!
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March 2023 by Scott F.
Ordered delivery but its been 5 days (2 day delivery). They claim it's because of weather but all roads are clear. Very dissatisfied with their service. I've ordered in the past and package have arrived on time but usually damaged. Rethinking my membership (since the early 1980's).
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November 2022 by Cathleen T.
Costco is always crowded but so worth it !!! Love the friendliness and the helpfulness of the employees !!! Quality items with a 100% return policy !!!!!