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November 2023 by Michelle Sanchez
Manager is honest and genuine. I used to take my car to the Toyota dealership, but find they over price all their services and don’t do everything they say they do. I also used to endure a 3-4hr wait just for oil changes, because 1hr would turn into several and you had to ask why it would take so long. The mechanics at honest 1 were able to give advice and reasonable prices for fixing what Toyota messed up. Now their my place for oil changes and I don’t wait all day.
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November 2023 by Noal R.
Genuine care for the customer with full transparency through the process. A good amount of the crew all helped me to understand the issue and how it can be resolved. Never treated me like an idiot. They were honest and full of integrity. That why I give them 5 stars.
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October 2023 by Jared Massena
Needed a good amount of work done on my Volvo to keep maintenance up. They did exceptional! She's running top notch after your care. I know some euro parts are hard to come by (especially on this gem) so i did anticipate waiting. They kept in communication and the process was easy. Glad to have my car back and in such exceptionally smooth running condition. In the future I would use their help again.Thank you Aaron and Suzy for the help!Services: Air & cabin filter replacement
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October 2023 by Brenda Finn
Quick service. Great people to get my car running & back on the road.Will definitely bring my car to them again. Plus a 3-year warranty on work ! Very ? happy..Highly recommend...
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October 2023 by Christian Pena
Took my car in to get a starter replaced, both headlights fixed .Had to bring the car back as they only fixed the one headlight that was working ...charged ne a diagnostics fee on something I already had diagnosed even after I had told them to fix both they charged me over 300 for one headlight...3 days later the bad headlight is again not working and the good one that was working still working.. So I take the vehicle back they call me after a few hours I come down and theres my car sitting in the parking lot windows down unlocked.... The guy who is a manager tells me it's my fault.. Do not trust this company to do anything .. These people clearly have no morals nor values.......I had to bring it back and Susie wants to get angry by texting me how she want leased about my honest review here. I contacted her 2 times to be sure my bad headlight was fixed she said she knows what to do. Today I drop my vehicle off for the 3rd time to get the job done .As a customer I shouldn't have to be told that Susie has the right to be angry at me for my honest review.She did admit fault to all my complaints but the price of all my work hasn't come down not has this place given me any type of discount. I'll never come back here this is the worst auto center I've been to.
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September 2023 by moon drop
I went in for an oil change. The most simple thing for a shop to do. I get my car back, now I have a humming and a rattle every time I turn my AC on, my glove box has come lose and they just insist it will fix itself or I could pay them to fix it, when it’s something they messed up! I would NEVER recommend this place to ANYONE! The man working on my car was asking question after question to the receptionist. I also don’t appreciate being talked down too like I don’t know how a car works by almost everyone there. Even some insisting I “make my husband or boyfriend” help me. I now have my car in worse condition then when it went in! I would NEVER go back to this place and I will NEVER recommend it!Service: Oil change
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September 2023 by Cynthia Reynolds
Aaron and Susie were courteous and kind and made me feel comfortable through the diagnosis and repairs of my vehicle. Aaron is straightforward, informative and a wonderful employee. He may be a little loud however he makes sure the work gets done and you are a happy customer. Great place to have repairs done. I will be a return customer due to quality of service, completion of repairs in a timely manner, prices of repairs are fair, lots of coupons and a great environment.Services: Electrical repair
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August 2023 by Jennifer B
Usually have a great experience here, however, when my son took his car in for service, we were extremely disappointed. Engine light was on and we hooked up a code reader which said a fuel pump issue. When my son dropped the car off, he also asked them to change the oil while it was there. Turns out his engine was bad and needed replaced. When my son went to pick the car up, they had done the oil change and actually had the nerve to charge him for that. ON A CAR WITH A BAD ENGINE!!!!! Unbelievable!!!! Never going back!!!
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July 2023 by Ashley C.
Our car broke down 630 miles from home in the Portland area on a Friday night. We were able to get a tow to our hotel for the night. It's not easy finding a shop open on a Saturday in general. But the fact that we were supposed to be headed home on Sunday made things a little more complicated. Most shops didn't even want to look at our car since they were only open a half day. Susie was amazing! She was reassuring and made sure we were back on the road in time to head home. She went above and beyond from trying to help us get a rental to rush ordering parts. Her customer service was top notch. We are very grateful for the services we received from honest 1. I give them 10/10 and would absolutely be back there if we were local. You guys are awesome! Thanks again!
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July 2023 by Kelcee Smith
Suzy is courteous, helpful, and really listens, which is especially hard to find in a mechanic shop. On top of all this, the communication is stellar, the workmanship is high quality, and things get done fast. This is the best shop in Vancouver!Service: A/C installation & repair
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July 2023 by Jeremy Deweber
Susie and team at honest 1 in East vancouver are the best. They live up to the company name in letting you know what needs fixed without trying to upsell you to things you don't need.They are speedy and do quality work every time.They are our go to mechanic shop for all our family's car needs.Services: Tires
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July 2023 by Summer Schimandle
Susie and her team are always exceptional. I have been coming here since 2014. They are honest and take great care of me and my car. Especially when I have to travel the gorge to Spoke etc... I always get a check up before my trips and they ensure my safety. Great team and service. Thank you all. I appreciate you.
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July 2023 by Lala K
I feel much safer on the road now knowing that my car is well taken care of. The whole team here was upfront and open about the work that needed to be done, I felt like I was reasonably charged, and they were very knowledgeable and informative the whole time.Services: Carburetor cleaning
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July 2023 by Sarah Brown
This business is so appropriately named! We taken 2 cars here and the staff truly care about keeping you safe on the road and not doing unnecessary repairs. They are amazing!
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June 2023 by Dina Ollom
I had a brake inspection done elsewhere but was informed they had no availability until the next week to repair my car. I called Honest-1 and they got me in immediately and I paid under what I was quoted! Thanks for getting me back safely on the road so quickly!