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March 2023 by Laylabelle97
I used an H & R Block in Phoenix, AZ for years. It was always easy and painless to work with them. So, when I went to file my taxes for the first time at this branch, I assumed it would be the same. My mistake.The first person I filed my taxes with never actually filed them. I didn't this out until a month later when, after multiple unsuccessful attempts to call the office, I finally showed up in person to ask what the status of my file was. The next person I worked with was very defensive. I told her I was going to call them regularly to check the status after what happened last time, and she just laughed and said it was a good idea. She was very difficult to work with. I thought I had everything done but she called me today and said there was still stuff to be done. She took forever to get to the point of the next step. She wants $190 from me, but I'm not paying them a cent. I'll be doing my own taxes since this place can't do anything right. Terrible. Absolutely terrible. Would give them zero stars if I could.
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February 2023 by Raemaris Glenn
I had the best experience and cant wait for next year with Patti
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May 2022 by Jerod Rhinehart
It took 2 months to get my taxes filed after dropping off my w2's. Not one specialist I spoke to was well informed on their own system and the whole experience was stressful.
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May 2022 by Annie Robinson
Always trustworthy work and a great return. Your appt scheduling needs work though
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May 2022 by D Fairchild
Awesome service. Friendly, helpful, answered all our questions.
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April 2022 by Meng Lee
Our tax person is so professional she makes it quick and easy such a pleasant experience always look forward to seeing her each year.
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April 2022 by Nicholas Jones
Tax professional was very knowledgeable and broke things down to make sense to me and my thumb. Thank you Angela Stein
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March 2022 by david kloster
i am paying taxes on capital gains that have not be distributed to me only sold and reinvested and I don't think that is correct. if it is correct I would be paying taxes when sold and reinvested and sold as a distribution. That does not make sense since transaction can take place monthly and always reinvested same day. By H and R block theory i could be paying taxes 12 times a year and when file income tax.
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March 2022 by Destiny Hunziker
I went to Wendy one of there tax lady's and she said she filed my taxes and then I got a letter from the IRS saying I didn't file them. I had to go to another lady and she said that WENDY DIDNT FILE THEM. When I tried to contact WENDY she blocked me from their system and would go to voice-mail. NEVER WILL GO TO THEM AGAIN!
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February 2022 by kasey bay
Called multiple times over a few days to receive a call from Andreeson branch when available. Was told that I would definitely receive a call today and made a priority but again didn't receive a call. When I called back to see if I could come in I was met with decent customer service by the receptionist but by the end she didn't seem to care and mumbled a goodbye and hung up before I could reciprocate the farewell. So far online and over phone H&R block has been a let down this year.
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February 2022 by James Carroll
Everything was very easily explained to me. She was very patient very kind and made sure that I understood everything was very transparent I made this process very easy for me which I really appreciate
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February 2022 by Usmc Devil dog0311
Everything was very easily explained to me. She was very patient very kind and made sure that I understood everything was very transparent I made this process very easy for me which I really appreciate
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May 2021 by Tony Kerns
I want to thank you for the wonderful experience. Very helpful. Thank you, Tony Kerns
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May 2021 by Chuck White
i have been a customer for over ten years and have been treated extremely well ,have had no issues with the staff and have no issues with any of my returns...great job as always
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May 2021 by Clement Yang
My tax professional, Sherri, was very helpful and made the process easy and painless
