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February 2024 by Madeline B
They got me in and out really quickly but when I asked why it was so expensive the guy gave me a condescending attitude / tone saying “because your car takes synthetic oil. That’s why”. He gave me some spiel about how they charge more than Valvoline because they do window washing, vacuuming (which they didn’t do in my car because I had my dogs) and they do things that Valovoline doesn’t (which isn’t all the way true and I also don’t care about it). I came to Jiffy Lube because Valvoline was out of my oil and I didn’t want to wait but it was definitely a mistake. I won’t be doing that again.TLDR; customer service skills could use major improvement.
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February 2024 by Maximus Meredius
Wonderful experience!
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January 2024 by tracy peterson
If it weren't for the Manger I would never go back!! Had my spark plugs changed 2 days ago and went back today to have them chaing a coil, after being there an hour and them not being able to get the part I was asked if I could come back. Sure I can but when I asked thw kid who had worked on my car to reset the check engine light that was now on and wasn't on when I pulled in he threw an absolutely child like tantrum saying how stupid and what a waist of his time it was to do that. I confronted the manager who said he would write him up I am hesitant to even go back but being that I just moved to Washington one week ago I don't know what else to do. People may have a bad opinion of California but I NEVER had treatment like this when I lived there.
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January 2024 by Carol Raymond
They told me tire couldn't be fixed so I had to buy a new one. It was fixed at the dealer for no charge.
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January 2024 by Sandra Lee
He was very Kind & Helpful:):)
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December 2023 by Hannah K.
I went to Jiffy Lube to have an oil change, coolant flush, and other services per winterizing my car. I paid over $160. By the time I got home I noticed a burning smell and it continued and so I called Jiffy Lube. The person I spoke to said there was no way it could have been something they had done at the time of service. I was rudely turned away. After an extreme amount of concern that something was wrong, I scheduled an appointment with another company. They examined the car and said the coolant was low and the hose clamp was not tightened, thus coolant was leaking on the motor. They tightened the clamp, topped off coolant, and washed the motor to get rid of the leaked coolant. That cost me $150. I called and emailed Jiffy Lube and haven't received any response. This service cost me a lot of money and stress- I would not advise anyone to get service here.
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December 2023 by Kianoush Zabihpor
Very friendly staff, Quick service! I would always take my car to this location anytime.
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December 2023 by Cassandra Turnbull
Love this place! Everyone here is so kind and so nice and always willing to help! Went on a few times later in the evening and was having issues with my headlights. The GM was so kind fixed the problem right away and even helped direct me in the right Direction with what was going on with my high-pressure fuel pump. Phenomenal store phenomenal staff always clean shop and lobby. Thanks guys keep up the good job!!
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December 2023 by david vanis
Just left jiffy lube without getting service. Waited thirty minutes in waiting room for my car to be pulled into the bay I would be next in line for. Another costumer came in twenty minutes after me, they lined him behind a car in another bay that was just finishing. When they pulled his car in and started service on his car, while mine was still sitting outside, I left and went across the street to the Valvoline shop instead. Jiffy Lube does not seem to have a good system of first come first serve. This is the second time this year another costumer coming after me has been taken care of first. I have been servicing three of my cars here for years but won’t be anymore. Valvoline treated me with respect.
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November 2023 by Erica Roscoe
Had oil change done, very friendly and helpful. Was hesitant as last time used wait-in-car oil change place it took forever and needed car wash after. Here, very clean, fast, and professional. Also uce as had them check tires and oil before--for free! Definitely coming back!
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November 2023 by Jonathon New
0 stars if I could. Brought in a fleet car to get serviced, waited 1.5 hours just to get into a bay, then waited another hour while being told "were waiting for confirmation to finish up". Without a heads up or update, my car then gets driven out and tires start getting switched out after I've been here for 3 hours. Didn't want them changed this time, I didn't allot for the time for that today, and I never got an update any of this was going to happen. So unbelievable.
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November 2023 by George
One of the worst people I dealt with, i usually go to jiffy lube and never had a issue until I went to this one, they lied my vehicle takes 7.5 qts of oil when it takes only 6, to up charge me, charged me for a upgraded oil filter, didn’t add my coupon when I asked multiple times.When I confronted them and read the receipt they started to offer refunds…CHECK YOUR RECEIPTSCROOKS!!!! Go to padden parkway instead nicer and friendlier too.Service: Oil change
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November 2023 by Holly Pittman
If you want to be scammed, come to the Hazel Dell location, Jiffy Lube. Went in for an oil change. They say I need an oil change flush . I only needed an oil change . While waiting, I heard them recommended to 3 other customers.
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November 2023 by George E.
They tried to tell me my vehicle takes 7.5 qts of oil and lied and try to over charge me. They actually charged me additional for a "premium filter" that I did not ask for. Mentioned multiple times I had a couple and the service men are shady. They ended up refunding me some of my money back, CHECK YOUR RECEIPT TO SEE WHAT THEY ADDED ON! Price was over estimated for a oil change, it was not the money it's the principal. Go to the one on padden parkway they'll take care of ya except this one. I WOULD NOT RECOMMEND.
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October 2023 by jack campbell
Kind and efficient workers here- they caught some mischarges estimated from a different location, actually showed me what was happening with my car so I could better understand the misquote, and ended up saving me about 500$ worth of not-yet-necessary fixes. Thank you so much to Shane, mason, Luca, Nolan and the other crew I didn’t catch the name tags of. Y’all were very accommodating and helpful
