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February 2025 by Naomi
Very disappointed with this branch.I've been only going to this branch Since I opened my business checking account 1 year ago. Michael the manager has always helped me and always found a way to Override my checks, because I didn't want a hold on them.And he would make it happen and made My funds available the next day ,
He did This many times and also the other employees in the branch too, but specifically today, the manager Michael and the other employee did not even want to override my business Check ? even though They
Have been doing it for me just fine for the past year, out of nowhere today they said they couldnt , Which doesn't make any sense telling me that it's a new policy, And they cannot do it, Leaving me in a desperate stressed out situation with my rent due tomorrow , so I go to another key branch and they did it for me willingly without judgment thankfully.
this specific branch definitely needs to work on helping, giving other options out if they choose not to help in one way anymore, They should have given different options or help some other way , not just leave a customer leave with no help feeling hopeless.
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January 2025 by Christopher Parks
Worst bank I’ve ever used. Gave them a few chances and it kept getting worse. Their atm is always broken, can never get ahold of anyone, when I do they are zero help. Do not use Key Bank.
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January 2025 by Thomas Meier
Locked my account, stole my money. Went in multiple times to talk to them in person to no avail. Super frustrated and disappointed. Alex was rude and arrogant from the beginning. Highly recommend going somewhere else. I will NEVER bank with Key ever again.
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January 2025 by Meagan Byrd
Refuse to exchange $20 for two rolls of quarters for a single mom who really needed to do laundry. Definitely wouldn't consider getting an account here!
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December 2024 by Cody Williams
I didn't want to do this.... but here we are. This bank will neglect you like they are currently doing with me. Are the people friendly? Sure. But friendliness isn't everything in business. You need to be accountable, you need to be communicative, you need to actually DO YOUR JOB. I have been left in limbo for 4 months. 4 MONTHS!!! I have gone into that bank physically more times than I care to admit in just a couple weeks and then some.
I will not mention names. But certain people simply cannot be counted on to get the job done. Others ALMOST can. But that isn't good enough! If it wasn't for the length of time I've been with this bank and several other factors.... I would have left by now. But currently I'm stuck and screwed.
Convenience fees, interest fees, transaction fees, the works. They will not do anything about them if they messed up on their end and gave you fees when you weren't supposed to get fees for a certain number of months.
Commit to Credit Union or Twin Star or someone else, because I'm done.
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November 2024 by Crystal
Good Service, Knowledgeable Teller/Service Agents & they were able to cater to my needs. Thank you KeyBank!
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June 2024 by David Smith
The bank atm took both my cash deposits im missing $460 and nobody has a clue do they use dial up internet and smoke signals for their atm machines good thing all my late fees are piling up because my bill money was stolen by keybank ( REPLACE YOUR ATM NOW!!!)
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June 2024 by Abby Lezniewicz
Do not bank here! We had our accounts frozen because there was fraudulent activity. Which was all fine until it came to us switching to a new account which we were told would only take a couple days and we would get our bank cards in no more then 3 days because he put a “rush” order for our new debit cards… we went into the bank pretty much everyday to see the status on our new accounts and our bank cards because NO one would answer the phone or call back. Here we are a week later and NO debit cards…so our money sits in our new account but no way to get to it…the lack of communication is just not ok and not professional at all.
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October 2023 by Maria Gonzalez
I can't believe take months to arrive a visa car, and your not allowed to order one by de phone, I have to go in person, because they cannot give you of any information.
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September 2023 by missy barnett
1 person in the main drive up window, I pulled into the second drive up spot.... first window person was pulling away as I drove up...... waited 9 minutes after I sent my stuff up the shoot before I got help with a2 second deposit!
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August 2023 by Alex Olii
Very slow and poor service. Sat for 30min in drive thru to make a deposit
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April 2023 by Avenir G.
Great location for KeyBank, easy and convenient to get to from my house. Thank you, we'll keep going!
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February 2023 by James Castle
Tried to make an atm deposit it the drive up atm and it took my money and didn't credit my account. Went inside and all they did was give me a number to call and wouldn't give me my money back. Considering switching banks
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July 2022 by Alexis Charriere
Very kind and helpful, thanks!
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May 2022 by Brandon Eph
I was over billed hundreds of dollars by Verizon, quite illegally and unfairly. I had evidence of this and once submitted to the fraud department at KeyBank I got ALL my money back, OVERNIGHT! These guys have your back. They don’t stand for their clients being bullied by big companies. Thanks you guys!!
