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October 2023 by Maria Gonzalez
I can't believe take months to arrive a visa car, and your not allowed to order one by de phone, I have to go in person, because they cannot give you of any information.
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September 2023 by missy barnett
1 person in the main drive up window, I pulled into the second drive up spot.... first window person was pulling away as I drove up...... waited 9 minutes after I sent my stuff up the shoot before I got help with a2 second deposit!
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August 2023 by Alex Olii
Very slow and poor service. Sat for 30min in drive thru to make a deposit
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April 2023 by Avenir G.
Great location for KeyBank, easy and convenient to get to from my house. Thank you, we'll keep going!
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February 2023 by James Castle
Tried to make an atm deposit it the drive up atm and it took my money and didn't credit my account. Went inside and all they did was give me a number to call and wouldn't give me my money back. Considering switching banks
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May 2022 by Brandon Eph
I was over billed hundreds of dollars by Verizon, quite illegally and unfairly. I had evidence of this and once submitted to the fraud department at KeyBank I got ALL my money back, OVERNIGHT! These guys have your back. They don’t stand for their clients being bullied by big companies. Thanks you guys!!
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August 2021 by Patrick Freimuth
Great bank and helpful people, the manager Michelle is great to work with and helpful.
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June 2021 by Bruce Greer
Normal bank lime others. Nothing unique or special.
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March 2021 by nadalyn victoria rose dixon
Currently in dispute with this bank over their atm machine taking my money and not giving me access to it to pay bills. The machine did not have any notice stating it was having issues with cash deposits and customer service is not helpful in anyway on when I will be able to access it. Once they finally give me money back, I will be closing my account with them. Advice...DO NOT open an account with Key Bank if you want your money to be safe and accessible.
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February 2021 by Jessica
I would give negative stars if I could. This banks atm stole 500 from me. Its been 2 weeks and still they haven't helped me. They have 90 days. What a joke. I call and ask for updates and they give me nothing and hang up on me. I am livid. Find a bank that cares. I am. And it's never going to be key bank again. Don't trust atms people.
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February 2021 by Carlos Velasquez
ATM takes your money and is only showing you a message saying sorry we are unable to make this transaction, this is the 3rd time that happened in less than a year, now i have a overdraft cuz i couldn't complete my payment due the ATM.
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September 2020 by Chaun Griffith
Completely inept and unprofessional will never bank with them
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April 2020 by Gene D.
Always loved KeyBank until I made the mistake of agreeing to meet their financial adviser. Buyer beware! It's all sunshine and smiles til they tell you there's NO GAIN! Never mind what the smiling ghouls tell you going in or what you thought you heard about a guaranteed return. There's NO GAIN! Brought to you by Dan Mclaughlin, Investment Adviser, Key Investment Services. Do yourself a favor, leave your money in a passbook account and slam your head in a car door. You'll feel better. DM for more details.
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April 2020 by Bob White
This bank sucks! They will totally rip you off with their service charges.
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April 2020 by Dimitriy Hayward
Horrible customer service! Stay away from this bank. I’m closing my accounts.