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March 2024 by Katherine Sater
No AC at a gym is absolutely crazy to me. Pool has been closed for months. The lack of urgency to fix issues is disappointing.I used to love coming to this gym. Cancelled my membership.
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March 2024 by Harra Chang
Canceling my membership asap. Why? Check this:-Pool has been closed for over a year.-The bathroom blows out hot air so I went to the front desk to notify them if maybe their heater was on instead of AC.-Employees told me the AC does not work. Since we allll sign waivers, if we pass out bc it’s so hot, they’re not liable. How convenient-Employees also told me that a higher up individual got 200k from corporate to fix/install new AC and took the money instead. Even after employees told corporate, corp didn’t care.-Even employees sitting at the check in desk at sweating inside while it’s nice and breezy outside! I asked if they could open the door and she said, “it’ll get better after we close for the evening”…. Hmm no caca?!-They’re losing a lot of customers bc they seem to not care.-Sure they might fix the AC and pool eventually but the delay and indifference shows a lot about a company. So I will not be supporting them and will highly warn others.
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March 2024 by Nean Péng
Update - if you are going to pay for a trainer, whatever plan you get and don't fulfill you will be charged half the price of what's remaining. For example I did a 6-month plan with one training session per week it came to about $250 a month by the third month I needed to cancel and had to pay $350 to cancel but that $350 does not include training sessions equal to that amount you just lose that money. Great way for the gym to keep money in their pocket not great for you if life happens and you can't fulfill your full obligation. I would suggest trying a month-to-month training plan to see if it's something you're able to do it might save you more money in the end.Not sure why 1 star reviews this is a gym not a spa. I have been working out here for 3 months and I am really happy I joined. I have never had anything stolen from my locked locker and it's clean. The trainers are amazing and super helpful, getting the best workouts of my life thanks to Jaspreet. The only reason I took two stars away is because 1. They only have maybe 1 or 2 classes available after 5pm a few days a week, the vast majority of their classes are in the morning when I am working so I can't go2. They need to be honest about the pool situation. I personally didn't join to use the pool but is has not been open the whole 3 months I have been a member, they claim it's because of a part they are waiting for but I think it's too expensive to run the pool and they don't have enough members to justify the cost. Other than that I am happy and will continue with my fitness goals here!
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March 2024 by Elora
It's an okay gym. I have a free membership for 3 months, not sure if I'll continue beyond that. The place is always hot inside like they don't have AC. The machines are okay, but seem older than other gyms I've been to. Staff is nice enough. It's an okay gym, busy a lot of of times I come so I have to wait to do certain weight machines.
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March 2024 by Michelle Santana
A pool that is never open. During training sessions my trainer and I would have to constantly shift on the workouts because equipment is not available. Go in on a weekend when management is not around the place is a mess. Want to wait for a machine while 3 or 4 teenagers hang out on a machine and hog it for 30 minutes this is the place to be. Oh yeah....throw in a $50 yearly fee when i am already paying hundreds a month for membership and training. Only saving grace at this place is their trainers....but tbh....not worth it.
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March 2024 by shawn leal
I shouldn't even give one star. LA fitness is trash, worst customer service I've ever experienced, especially at the Hazel Dell location. They make impossible to cancel a membership. I moved out of town with no LA fitness service location, however they insisted I come to the original location of my membership to cancel. Several hour drive and a 1 hour wait for management help, which all could have been done over email... I paid for almost 3 months that I didn't use because of this issue. I'm reporting them to the better Business bureau.
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January 2024 by Homayoun Saraf
It's over 4 months that the swimming pool is closed for repairs.Any time calling to find out the reopening date they used to say in a month, now after almost 5 months they say we are in the process of repair, but we don't know when it would be ready!Very irresponsible and not caring for the members at all.I have asked several times regarding the cause and they say there is a problem with the air condition and the filter! Does it really take this long to fix this problem?!The problem gets worse and ugly, when there is another LA fitness in Vancouver that shamelessly they say the pool has a problem that is not fixable....There must have been some sort of maintenance issue that somebody has not done it correctly that in this most population growing town in Washington state this has happened!!!
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January 2024 by Abdul charrada
May need more effort cleaning!!
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January 2024 by Vietta Lowe
Clean and convenient. Love the sauna in the ladies room ?
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January 2024 by Madeline B
Ever since December hit they keep the club way too hot. We are having a 50 degree winter… no need to have the gym be 80 degrees when people come to sweat anyway. Some people don’t want to work out in a sauna.
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January 2024 by Ashley Thompson
The pool and hot tub have been closed for years. They say it’s maintenance but there is no construction happening. The equipment is the same equipment that has been there for decades. It’s poorly ran. The equipment is old and broken. They don’t even start the saunas in the mornings so by 10 am they are still cold.
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January 2024 by Amy Williams
Staff warned me of theft my first time coming in… the pool is closed and that’s the only reason I Wanted a membership with these place… staff didn’t even offer to give me a tour of the place! They charged me an initiation fee after advertising there wasn’t one… paid over 173 dollars and in two weeks already was sent a bill for 59 yearly amount… not to mention my fiancée paid for this membership for me as a surprise for Christmas and Josh was so money hungry to get our money that he called me and ruined the surprise even know there were notes stated not to call me!! Very very displeased with this whole situation and just want my money back!
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January 2024 by Colett Bigler
My husband has the membership where they can bring a guest and I've been going with him for a couple years. Today they wouldn't let me in because I didn't have my drivers license- so confused...I gave them my license and they took my picture the first time I came and I have never been asked for it since. I asked for a manager but was told there wasn't anything they can do. A wasted hour driving to the gym- won't be back.
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January 2024 by Alex Bravo
LA Fitness has two locations in Vancouver. The Fourth Plain Blvd location closed its pool for repairs 3 years ago. 6 months ago the Hazeldale Location close it's pool and jacuzzi for repairs. Members asked? When will it be open? We're told there's no expected time for it to be complete. WOW. I signed up for a club that offers pool and jakuzi and pay for it and it's not available..
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December 2023 by jesse shoker
good, friendly, well little busy most of the time but good place to work out.
