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April 2023 by Britani Iuliano
I took my car in on a Friday morning at 8am, I had asked them to replace my tie rods, look into the lights on my dash and check my brakes to see if they need replaced.They had my car all day, they did find something in my brake fluid. Took care of my brake light that was on. They called me later in the day to ask if they could keep my car. They are closed on the weekends so I opted to just bring my car back Monday. Well here we are at Monday and they didn't even get to my car today and I had dropped it off at 810am. I'm very disappointed, to have my car there for 2 whole days going on 2 now and the major thing that's wrong with my car hasn't been fixed. The work they do is really good but the amount of time it takes for them to get to fixing it is frustrating.
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March 2023 by Sergey O
Went here a few times for different car repair needs. If the office is closed, you can just park your car, drop off the keys and then call them in the morning with the problem. They will pick up the keys and take a look at your car. They won't charge you anything unless you want to proceed with the repair, the diagnostic is free. I have heard that this place was bought out, so i am not sure if the new owner has changed anything, since I haven't been there in a year.Services: Air conditioning
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February 2023 by N Rylander
It took me several months after my past mechanic died to find NW Imports. I have stuck with them ever since. Cory knows his stuff and has great employees working with him.
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January 2023 by Shan Massie
Fair priced, work was completed earlier than expected, and done correctly. There was no hard selling just honest work, done right, on time and for the quoted price. Cory also checked in a couple of days after to make sure everything was good. Awesome and honest shop.Service: Auto engine diagnostic
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December 2022 by Friday D.
Absolutely amazing service and value for the work, mechanics and receptionist regularly check in long after work was done making sure everything was in working order. I only bring my car here.
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December 2022 by Miki Tokola
Based on positive reviews, I tried them for a routine oil and filter change. The appointment took twice as long as predicted and the final bill was 60% over the estimate. The explanation was they didn’t plan for the right type and quantity of oil even though I had given them the details of the car when I made the appointment. Disappointing.Service: Oil change
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December 2022 by Miki T.
Based on positive reviews, I tried them for a routine oil and filter change. The appointment took twice as long as predicted and the final bill was 60% over the estimate. The explanation was they didn't plan for the right type and quantity of oil even though I had given them the details of the car when I made the appointment. Disappointing.
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November 2022 by Melissa Jasper
Best mechanic I've been to. Had an issue with my car but they couldn't replicate it, so they gave me a discount. When it started up again, I took it back and they were able to take care of it. They didn't give me a list of unrelated "problems" that I need to take care of like other mechanics tend to do. A few days after, they texted me to make sure everything was running smoothly, as well as a couple months later. Honest, no-nonsense shop! I moved an hour away but I would still consider returning here because of the pleasant experience.
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October 2022 by Terry Clement
I am so happy to have found this gem of an auto shop! And the fact that they’re local and I no longer have to drive to the dealer in Portland really makes it a great place to have my car serviced.Their very professional team performed a 90,000 mile service on my Lexus. They were great at communicating to me what they did and explained things that did not have to be done. That gives me a feeling of trust … knowing that they are honest.They have my business from now on!Terry Clement
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July 2022 by Jeff Alexander
I have had some major computer issues with my 2019 Ford F250 Diesel crew cab. I took it to Local Ford Dealer 3 times and it still had the same problem. I checked with warranty to see if I could get 2nd opinion they said yes. I called NW Import &Domestic and told them what has happened. They took it on and found the issue in 2 days ! I've used these guys for a few years now and they have been great !! They keep you informed and there Pro's !! Good for you guys for finding the issue Ford didn't find. And thank you ! So nice to have the truck running correctly again !! I highly recommend NW Import &Domestic .Services: Electrical
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July 2022 by Isabelle Taylor
I’ve been going to NW Imports for over 10 years. Wonderful customer service and trusted mechanics. I won’t take my vehicles to any other auto repair shop!
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July 2022 by Cherice Roth
My husband was stranded at a convenience store - the owner of this shop happened by and helped. He didn’t ask for anything in return and was just being a great human. Thanks SO much for helping to get us home. ❤️❤️Service: Electrical
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May 2022 by Katie Nielsen
Best shop I've been to! They don't try and rip me off or talk down to me because I am female, and always do a GREAT job. They also don't discriminate based on what type of vehicle I bring them, and they are VERY thourogh about their work. SO glad I found these guys!!!Services: Oil change
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May 2022 by Greg Christensen
Great people, great work. They always get it right. Fair pricing and dependable repairs. They are my go to place for all our vehicles. Highly recommend them to anyone.
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May 2022 by Scout S.
I recommended this shop to my fiance to check out his SUV that randomly started running funny after his normal mechanic couldn't squeeze him in. I had taken my old car here a few times (years ago) and remembered how great they were (I currently live in CA or I'd still go to them!). We dropped off his car in the evening and they were able to check out his car the very next morning. They allowed us to keep our car on their lot for an additional day too! The people that work here are kind and have integrity - which, sadly, is hard to find. After working with them, my fiance stated he will only be taking his cars here from now on. Also, Julie (their receptionist, scheduler, do-all-er) is amazing.
